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Excellent rooms, pool and beach area. Marred by poor customer service and housekeeping. They do not seem to know how to manage a 4/5 star hotel. Need to hire a professional General Manager!
Cleanliness of the room was very poor - eventhough warned; hotel staff did not take actione and solve the problem during our stay at the hotel.
Like location, but everthing else is well below the standard for a 4 star hotel. Poor service, lack of care for customers, and unappetising breakfast.
The pool and beach were fantastic and the room & bed comfortable. I left a special neck pillow in the room and called the next day to try to get it back. Of course no one had seen it. I'm sure the boy who cleaned my room is enjoying it at home. Too bad!!!