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Läget. Leende och välkomnande personal i receptionen. Generöst bemötande vid hemresan. Ingen wireless internet uppkoppling. Bättre hygien vid städning när kräksjuka pågår. Buffe´- Tveksamt -smittorisk
Vi tyckte servicen var bra. Stora bra rum. Fin poolområde med trevlig bar. Fantastisk havutsikt. Jättegod mat och frukost till ett mycket bra pris, med varierande buffe varje dag. Bra service på hotellet, de var snabba med att fixa hyrbil, hade många tips, fixade taxi snabbt. Barnvänligt.Nära till flera supermarket.Städningen var bra. Alla var trevliga. Sängarna var lite för hårda.
Hotellet är fräscht på utsidan, i gemensamma utrymmen och lägenheterna. Rymliga lägenheter. God buffefrukost. Bra läge nära havet. Mycket prisvärt. Poolen var ej så stor men välskött och uppvärmd. Trevlig personal. Kan inte komma på något.
Stora fina rum, trevligt badrum och ok standard på köksutrustningen Stäng restauranten=kass!! Kall mat som borde varit varm, litet utbud, tråkigt, mycket fet mat!!
Rummet var stort, ljust och fräscht. Toaletten likaså, köket var litet, charmigt och användbart, utsikten över havet och la gomerra vid kvällsol var helt underbar! Personalen i receptionen bemötte oss väl och var hjälpsamma. Men jag skulle dock vilja påstå att hotellet är mer till för de som redan kan dethär med äkta svensson semester och stoj, stimm och underhållning vid poolområdet, och som istället för att ligga vid poolkanten och gassa hellre gör utflykter, utforskar ön eller ligger på stranden. Att poolområdet var så litet och mestadels skuggigt. Det är förståeligt att det är svårt att placera den på annat sätt men ett större och mer inbjudande poolområde hade förmodligen lockat fler att bo där. Vi råkade också ha sönder ett glas andra dagen vilket vi sa till om när städningen kom, men det fanns glasbitar kvar på golvet under resten av de två veckorna vi bodde där, det var också lite dåligt.
The Greenery was fantastic. the pools are nice. The Breakfast was good The beds! They roll all around and are very uncomfortable. staff are a little disorganized but do their best.
Overall satisfied. The hotel is close to the beach. The pool area is good for the younger kids. The all-inclusive food is OK.
Near the beach and the center of Santiago. Pools great and staff are friendly but many times the front desk had a long line-up. The beds are not comfortable and there is no coffee/tea in the rooms.
Hotel was very clean , well maintained and decorated . Food was good with a lot options. Room was clean and big . The food wasn't so suitble for Kosher eating people.
Nice surroundings. Nice pools. We didn't use other facilities. They didn't receive the request for a baby-cot from the Bookings website. They solved this within minutes. Unfortunately it smelled terribly (smoke).
the view from the balcony of the room was really nice. hotel is close of the main actractions (Los Gigantos,Las Americas...), 200mt to Playa De Arena. The staff from the bar wasn't polite.
Price was the only good thing but don't be fooled - you get less than you pay for here. False advertising. No airport shuttle, no free parking, no safety deposit box. Clientele is all families, really young couple looking for bargain and lots of skinhead/football types hanging team logos from balcony. Stay elsewhere. Pay more and have a nice holiday. It's also too far from beach and town center. Plus the beds are small and very uncomfortable.
Nice pools but very cold, the kids loved them though. Accross the hotel an great Italian restaurant Suaco! We just used the pools and the room. We enjoyed eating out and the day trips. Good little supermarket around the corner. Typical All Inclusive hotel with mainly Brits and Germans, some Dutch or Scandinavian. We did not eat at the hotel. Rooms were very sober and not clean. Inventory not complete but after asking we got everything. Kids club is poor. Poor entertainment. Noisy bar. Although not allowed by the hotel staff, all sun beds were taken in the morning by laying towels on them. Cockroaches in the garden, not in the room. 10 minutes walk to the beach. Building in front of hotel blocks most of the ocean view. Rooms were not cleaned on two days (they forgot).
Bedroom windows overlooking the farm, chickens and roosters dogs interfere with sleep.
Very friendly good choice of food big complex but nicely spread out Gym was very basic and if I stayed there for a month I would need to work out as the food was very good
Location, having a kitchenette in the flat, staff were nice. Breakfast was made using very cheap ingredients. Coffee and tea were just awful. Also, rooms are very noisy.
The hotel was well run and the rooms a good size. The swimming pools were very cold, even the heated ones. The pull out bed very uncomfortable. The location was not the best. The booking received from Booking.com was for only 2 people when we had booked 4.
It was only for one night.
The more traditional location-close to Los Gigantes. Excellent facilities.Very accommodating staff. Can be a little noisy with the early arrival of cleaning staff. Depends on room location.
Good appartment, clean, nice swimming pool (not salt), not too touristic, rental car recommended since it is not close to most tourist attractions. Beds are rather hard.
Excellent location, views, standard of accommodation and service. We were upgraded and that only added to the enjoyment of the stay.
very comfortable and private fab app top floor looking out over the sea and mountains to the side even though the app was fab we only got the sun there in the afternoon on the balcony and the nearest beach was closed as some rocks had fallen there. if i knew this before hand i may not have gone there, but i believe that this is going to be rectified shortly othere wise all well
The noise from the road on the front block was, at times, overpowering. Buses stopping for long perios outside the hotel made a peaceful relax on the room's verandah inpossible.
Ett relativt lugnt område. Hotellet lagom stort. Bra frukostbuffet. Inredningen av rummen spartansk, soffan nersutten och obekväm. Rummets utsikt mot en byggplats och mot Nord-Ost, inget drömläge. Hotellet saknar egen bilparkering.
Tycker definitivt inte att detta hotell motsvarar 4 stjärnor. Trist inredning, tråkig mat, urkasst gym, för lite serveringspersonal, tråkig all inclusive upplevelse snarare 2,5 stjärnor än 4.
Det var lugnt område vilket passade oss väldigt bra eftersom vi var ute efter avkoppling. Underhållning vid poolen som lät likadant varje dag- väldigt uttjatat. Det var väldigt hög ljudnivå så man kunde inte undvika den. Städrundan kom väldigt sent på eftermiddag, då vi redan hade kommit tillbaka till lägenheten. Fanns ingen bra matbutik i närheten.
Good location, but not all rooms are with seaview. Friendly staff. Rooms are clean and maintained well. You cannot book seaview room via booking.com and you cannot get it on arrival. It looks like all seaview rooms are reserved for groups. Beach is very close to hotel but it is rather dangerous for kids.
Staff, calm and quiet, nice ocean view from a balcony. Wifi connection was only at reception and depends on weather. Our room was cleaned once in two days. There is no beach nearby.
good view, lovely pool, nice & quiet shower not very good. Area was alittle quiet & food more expensive
Loved the views of sea, the studio apartments are very spacious and well set out. not far to bus stop if you want to venture further afield would only go back if they had air con or in a cooler time of year. End of september was still too hot with no air con of night
big room, nice see view, big pool place where is hotel just ugly, sorry!
Location, free parking
The room was clean and airy, the supermarket although small is just across the road with fresh bread daily. There is a bar at the pool which was open until 6pm, the staff were very helpful and friendly. The pool is in need of refurbishment, the tiles had obviously had some repair but it was ineffective. The lifeguard goes at 6pm and the pool bar closes, in high season this could have been extended to 8pm.
The high value for money the beds are too old
Very nice and quiet place, good choice of dinning around. Wonderful restaurant in the hotel (and quite cheap as children eat free of charge). No problem with parking.
The rooms which are facing the street are too noisy in the morning.there was nothing mentioned about it.