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Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Utmärkt läge mitt i "gamla staden". Rent och fräscht. Personalen mycket trevlig och hjälpsam. Bra frukost.
Rent och tyst fast det var mitt istan.
Hotellet har funnits i mer än 50 år och renoveras varje år. Personalen är mycket praktiskt hjälpsam vad gällande att hitta rätt i staden och rekommendera intressanta platser på övriga Kreta. Frukosten bestod av för mycket halvfabrikat. Grannhuset är ett gammalt sjukhus som numera ockuperas av luffare.
Helpful staff, good food, comfortable room, ease of access to airport
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Old furniture, bad smell. This is not 5-star hotel for sure.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Det bästa i hela Kreta,personal från andra hotell i Kreta borde lära vad som gäller servis och bemötande av gäster.Allt var fixat på en gång. Riktig super hotell! Europeisk standard, bra mat, fantastisk frukost. Det enda är att solen vid poolen är ganska sent på föremiddag ifall man vill spendera tid vid poolen på föremiddag.
Trevlig personal, bra service och fina rum.
Ett mycket bra hotell med bra och trevlig personal!
Låg nära flygplatsen. Tydligt skyltad väg dit. Frukosten. Vi kom i god tid innan frukost tiden var slut men ändå saknades flera saker som t.ex. yoghurt och personalen kunde inte fixa mer. trots att det var ganska få gäster där.
Vi hittade ett bra pris på sista minuten - så det var ju bra för oss. Hotellet låg nära flygplatsen och i utkanten av Heraklion. Bra nä rman kommer sent med flyget. Trevligt. Nej
Det ligger nära flyplatsen och är lätt att hitta till. Däremot är frukosten inte mycket att skryta med!
fint rum, bra personal något hård säng
Hotellpersonalen var mycket seriviceinriktad och hjälpsam.Restaurangen kunde varit mer flexibel På grund av min diabetes bad jag om lättare kost, vilket visade sig mycket komplicerat. Hotellet är mycket trafikstört. Vilket borde ha informerats.
The grounds are very nice. The room was roomy. The kitchen is small but useable. The location is remote enough so that there is little noise at night. The room and bathroom were clean.
Maria and George, the owners, are really nice and well-educated people. They care about you and your stay. The hotel itself is in a good location, almost on top of the hill, and offers a good panoramic view. However, that also means that the beach is more than one step from the hotel. But there is a pool to compensate for that and overall, the hotel territory is nicely decorated. About 200 meters from the hotel there is a bistro, a bar, bike and two car rental services and an excursion trains pick up point. In about 10 mins walking you'll reach more bars, a couple of night clubs, a couple of souvenir shops, more bike\quad\moto rentals (hotel has a parking), a small supermarket. The nearest town is about 15-20 mins walking. WiFi is free. The nicely decorated hotel territory is in stark contrast with somewhat run-down roads and other public infrastructure nearby.
It was a great week in a great appartment. The owners (george and maria) were very nice to us and to the others. You stay a couple of minutes from Hersonisos in the quiet and beautiful Anisaras.
George and Maria are wonderful hosts. The hotel is run in a very personable way. We were on a two week tour and had only two days on Crete so needed good access to Archeolgical Sites, Airport, and a relaxing beach. We had a great end of season rate for the hotel. There were some bugs in the shower (small fly like things.) Since it is run like a bed and breakfast, not too much late night ammenities. Difficult to find at first but close to main highway for access to Iraklio and Agios Nikolaos (great resort town!)
we like the closeness to the sites and activities,the silence and the nature. every things was satisfactory.
Clean, quite (except for bugs), excellent location - 3 min drive to Hersonissos, 10 min drive to Creta acquarium, 15 to aquapark.
near the airport, little kitchen with basic stuff to cook, nice room, nice pool, nice little garden. the staff didin't tell us about the facilities of the surrondings (like the local bus, the nearest market), the city of Anissaras is really bad, nothing to do, ugly, really bad location, except by the fact that it is near the airport!
This hotel was one of the best I have seen! Everything was excellent! (good atmosphere, fine furnished clean room, beautiful garden with 2 pools, good service etc.) The hotel owners Maria & George were so hospitably and helpful. They always took care and spoke frankly to guests. We could very enjoy & relax here. Our stay in Crete was became more fantastic by them. We absolute recommend you to stay in Kreta Natur. If you want to stay here, it is better to rent a car, because the hotel location is a little bit far away from a main load (about 10 min by food) and furthermore you can go to all around in Crete.
This hotel is a perfect choice for those who want to relax!It is a very peaceful and beautiful place!The pool the garden and outside area is perfect!!!lovely owners ad very friendly!the location is very convenience since it is closed to the beach(500m) and near to Heraclion city (20km) if you want to escape to a big city.
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
Breakfast was excellent. Opening hours of swimming pool.
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
Large, spacious room..nice beds.. Small bathroom
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
Fantastisk utsikt både från rummet och restaurangen, god frukost, trevlig, hjälpsam och diskret personal. Nära till allt, lätt att hitta. Mycke ljud från de stora båtarna i hamnen och flygplanen. Om man stängde fönstret så minskade ljuden betydligt, bra ljudisolerat. Mycke störande var att röklukt kom in till vårt rum via ventilationen från andra rum.
Frukostbuffén och lokalen med utsikt över stan Buller från gatan störde nattsömnen
Fantastisk utsikt över hav och hamn från balkongen. Centralt läge i staden. Fick bra hjälp med internet, som var gratis, och inte som i Athen där det kostade en krona per minut. Minibaren var kompressordriven och inte ett tyst absorptionskylskåp, varför den slog på var 24:de minut och gick 5 minuter med ett visst brum. Från automatsäkringarna hördes även ett surrande ljud som gick att ta bort med att slå av säkring 3, men då försvann all belysning. Sängarna kunde varit mjukare.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
there is no parking place and Irakleion is not the best place to search for a parking spot.
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
Really nice place. Great rooms and comfort No it was great
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
Breakfast was great. Variety of choices and all fresh.
Breakfast, staff, lunch no pool
Staff friendliness and efficiency, comfortable room, good breakfast.
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
confortable, freindly personell at every time ready for you
Breakfast was good and very affordable.
The location was excellent. Room too basic.
only its location... the room is supposed to be clean. but i found tail in the toilet basin...and there was an unpleasant smell in the room (even if i had the window open all day)
the staff was helpful and friendly. The location was excellent--convenient to many sites within Heraklion and also to all bus stations, port and airport. Bathroom needs updating. Screens on door/window would be helpful. Street noise early in the morning. Door seems to block much of it out but air con is somewhat noisy.
I booked the holiday from the Booking.com and paid 14 euro above the room to have a double bed and bath. There is no room double bed, told me the main reception and no room has no bathroom, yet I paid, I left very early, and my charge and breakfast, which was not ready at 05.30 I left to catch my flight.