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Friendly and helpful staff. Good food. Difficult to find the location.
our family 'room' actually turned out to be a suite comprising 2 large bedrooms a shower room and kitchen diner with setee and TV. This enabled us to sleep apart from the kids and have time to ourselves. The staff speak some english and the owner speaks perfect english. All staff were incredibly helpful kind and attentive. There is a large field area outsdie some of which is a play area with a water pump and various play things. our kids adored this and it was hard to drag them away. there are parakeets that fly overhead as well. The hotel is clean and attractive and comfortable. The food portions are enormous and some dishes such as the schnitzel could actually feed two adults. all food was beautifully presented. Great for families. Thanks We didnt realise that after a certain hour the gates were locked (quite early actually) and stood outside for ages ringing the bell with out answer. It wasnt explained to us clearly that the key to our room also opened the side gate and it was only by chance that i worked this out. This should be explained in english i feel and left on a card in the rooms. So maybe a little more information in English in the rooms would be helpful to avoid this happening again. the hotel's location is a little off the beaten track but this is a strength as well as it is so peaceful. Tram and and buses run from the end of the lane the hotel is in. When we booked in the service was slow as they were inundated with customers eating at the restaurant.
no wifi despite promise of it. They let me use theirs but hardly free access. tough as my teenager was counting on it
The manager was extremely helpful in changing our room to accommodate my handicapped wife as well as our daughter and granddaughter. A very special place.
exceptionell location in a parc and near river Rhein, though near to the city of Bonn nothing wrong
The hotel had an excellent sand play area for children, my children loved it and could have played for hours. The apartment which we stayed in was really useful for travelling with you children as there were separate sleeping and eating areas. It was excellent value for money.