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The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
very efficient and friendly staff overall, empathy for guest, swift service
the facillities no
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
Staff where very curtious, rooms where clean and the location was perfect.
The hotel is very close to the city centre and only 36 miles from the Nurburgring
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Don´t accept AMEX
Jag var tvungen att checka ut mycket tidigt vilket gjorde att jag missade frukosten, men jag fick med mig ett frukostpaket med mackor, juice, frukt och Ritter. Morgonen räddad. Det plus dygnet-runt-öppen reception, suberbt läge i centrum, schysst personal och bra frukostbuffé drar betyget mot perfekt.
Bra, enkelt men funktionellt hotell!
Excellent ,friendly service
Very peaceful with views of the river Rhine. Good food in restaurant.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
Superbt läge i anslutning till gågata samt mittemot stationen. Stort luftigt rum med air condition. Vi fick ett 4-bäddsrum trots att vi bokat 3-bädds. Mycket fräscht badrum. Jättebra frukost, möjlighet att sitta ute på terrass på taket. Ingenting. Det blev dock ganska dyrt att parkera, 3 euro per timme från 9 till 19, därefter endast 1 euro för hela natten. Parkeringshuset låg dock nära hotellet.
Utmärkt läge vid Hbf, nära till restauranger, fin frukost, stort och trevligt rum Nattreceptionisten borde byta jobb, har aldrig upplevt buttrare kille. Glasdörr till toaletten är en litet märklig lösning, man har uppsikt över sängarna från "tronen".
För mig var hotellet perfekt eftersom det låg nära Bonn Hauptbahnhof. Frukosten var dessutom exellent. Nej.
Trevlig, kunnig serviceminded personal. Mycket bra frukost, snabb betjäning, bra garage, bra cityläge, tysta rum, rent och städat, bra prismässigt.
Vi visste vad det var, vi nhar varit där förut, kom ihåg Holiday Inns gamla ordstäv: "The best surprise is no surprisw"
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
the organisation, nice and welcoming staff, super clean room
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The quality of service and quick response by staff Language barrier among front office staff
Det var ett bra läge. Inget speciellt att anmärka på.
Bra läge. Man kunde inte betala med kort! Besvärligt
Hotellet har ett mycket centalt läge, mitt i gamla sta'n. Priset var rimligt och frukosten var helt OK. Hotellet var inte särskilt fräscht. Heltäckningsmattorna såg ut som om de hade varit med under många årtionden.
Cleanliness and near the train station
excellent room, close to centre small bathroom although sufficient
comfort, convenience no
there was no elevator. i had to go stairs with my big buggage.
Very central and easy to find. very comfortable. Cost more than they originally quoted. They charged me for single use of double room when I had asked for two single rooms. I didn't ask for a double room and felt they shouldn't have charged me for this as it was their choice not mine.
It is near the Rine river, then you easily have access to it by walking. You can also enjoy a persian resturant beside the hotel.
staff is helpful, location is very convinient it does not have an internet service. it is very inconvinient to stay if on business trup. the only thing you can do is get connected via telcom and charge is 8 Euros per hour. Just appaulling! they advertise airport transfer as part of the service but then, they refused because there was nobody else going to the airport at that time.
I got a large room with three beds, it was confortable and clean no internet connection available
Hotel staffs are very polite and their willingness to give assistance when requested.
1. Breakfast service was good 2. Checkin and checkout was quick and prompt 1. I asked for internet but not available at that point of time 2. Room size was too small and not all facilities were available in the room like refregerator 3. Bathroom was too small, not a place to sit in the toilet .. shower place was too small to take a bath.. Toothbrush, toothpaste, cream, gel etc was not there in the bathroom. 4. Room was too smelly not able to slept properly.
The location is good, very near to a trem stop. The staff are nice. Breakfast is simple but just ok. If there is a trem passing in from of the hotel in the morning or in the late night, it is noisy.