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For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Trash in the room on the floor on arrival...
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
Room was small
Couldn't ask for a better location. No free wifi. Only basic tv channels.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
An excellent Boston experience all around
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Location, very comfortable bed Bathroom too small, water with very low pressure
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Didn't like how the website advertises a pool and spa but they have neither.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
the room was very clean,great view of the city and the bed was fantatic.will stay again
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
U arrived early in the day and they checked me into a lovely room.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
I think the hotel feels too old.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Location is centrally located The room was small and not noise proof
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
location value for money
Great location for shopping. Gold floor staff were very attentive. Worth the upgrade, especially as the Oak bar was so crowded on Saturday night. The Gold lounge was a pleasant oasis.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Great location with warm and welcoming staff. Hold level was excellent.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
great location and very helpful staff.
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Friendly, helpful staff, free internet and printing facilities
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
The room was excellent with lots of storage space. The continental breakfast was very good too.
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
advantageous location, particularly access to T
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
nära centrala Boston, tunnelbana, pendeltåg och fjärrtåg. prisvärt i jämförelse med närliggande hotell, men generellt för hotell så var det relativt dyrt ostabil trådlös internetuppkoppling på rummet (de garanterar inte fungerande uppkoppling på rummen). frukostutbudet var litet.
Närhet till affärscentrum Personalen hade gjort dubbelbokning av mitt rum och den andra natten hade lämnat nyckel till mitt rum till andra hotelgäst. dåligt!
Charmig hosts, great interior design, good selection of free coffee at reception
Location is very good. Cozy. The only flaw is sound insulation.
The restaurant is awesome. Great decor. But the price is too high, especially when there is no parking available. We had to pay 72$ more for parking for the weekend. The lack of parking.
Friendly front desk staff, simple and functional room design, great location, nice service.
Unfortunately only there for one night on advice of fellow traveler, location and cleanliness, most important for me, were great. If I'm ever back in Boston will check the Chandler out first. Nil negs from my brief experience.
The staff was very friendly and helpful. There's free coffee and tea in the lobby. (You can't make coffee or tea in the room, though.) The overall atmosphere of the hotel is: young, dynamic, new. Stylish furniture. The neighborhood feels safe.
Good location for going to Boston Commons and Freedom Trail. Nicely renovated, modern rooms. Comfortable beds. Clean bathroom. Very friendly staff. Good access to small bathroom. Neighborhood may not be appropriate for small children.
A comfortable hotel in a good central city location - close to road links, local transport and restaurants
Very good location, I felt like bay back station was even shorter than 5 min away, bus is very close to Boston convention center, friendly staff. The room key deactivated twice during my stay, I wasn't told why so not sure if glitch in the system or if I did something to it but the staff fixed it every time. Also like everybody says about this place small room vey small bathroom but worth it for the price and location.
Stayed overnight and although the room was "European chic" the bed was was a bit to hard, walls were thin could hear our neighbors all night, and the bathroom was nice but very small reminded me of a cruise boat bathroom. Staff was nice and friendly co actual parking but if you were lucky you could find parking out on the street if befor 6pm it's 2 hrs and after it's free until 8am Overall it's okay
The room wasn't large but more than large enough for our needs. The shower was great, the room was newly decorated and furnished (great to have an updated hotel), we weren't disturbed by any outside noise and the location was perfect. Hotels aren't cheap in Boston but I thought this was a fair price for a nice hotel and I would stay there again. We stayed only one night.
The location was safe and convenient, and it was almost well priced for the area. The front desk staff was accommodating and helpful. The shower itself was excellent. I knew the room would be tiny, they did a good job alerting customers to this fact, and it was surprisingly well arranged. They used space well, with a couple of tweaks it would be superb for that size room. A refrigerator and safe in the room would be appreciated, also the console should have drawers in it as storage is at a premium. For daily storage requirements I removed the blankets from the only two drawers in the room and stored them on top of the hanger rack. This made the room liveable for a full week. Housekeeping slacked off after I left a tip in the middle of the week for requested bedding change. Very disappointing, resulting in no more tips, and I always tip good housekeepers well. 2" bug in the room. Extremely soft mattresses, way too soft. The window was not in it's track when I arrived. It took two days for me to figure out why my room was so loud. I finally fixed that issue, but new windows would block loud street noise and go very far in making this hotel more comfortable to sleep in.