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Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
I was there 3 nights. Very noisy guests the second night - a Friday night - yelling and running up and down my hall from midnight to 2 AM. Maybe a wedding party? Didn't happen the other nights, but was not something I expected at this high-end of a hotel.
Wifi isn't free - it's $13/day, minimum.
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
The bed and shower were great!!! The pool and hot tub was busy
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.