When we booked the hotel we paid the Waldorf Price but found put that it was downgrading to Hilton, everything we paid for wasn't there. We also had to ask for everything Everything. We paid for high amenities for a 5 star Waldorf we got stuff for a 4 star Hilton.
In big park and neighboring historical house. 10+ minutes walk from nearest train station. Transportation to center London (Waterloo station) takes 39 minutes on the train. Breakfast and room wifi not included in room rate.
Excellent standard and facilities. Very Good value for money. Away from central London.
It lived up to its star rating Very poor directions
The hotel room was very nice and met all expectations. The hotel staff was not helpful or knowledgeable. They provided incomplete directions to hotel and they could not provide assistance or personal recommendations for nearby attractions.
The rooms were amazing, the shower was amazing, the pool was amazing and it's set in the beautiful syon park! The only thing is that it's a bit far from the centre of London but nevertheless it's an absolutely gorgeous hotel!! I just wish it had a little bit easier accessibility to London Centre!
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
superb location. 1st class service by all of the staff. good value for money.
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Läget passar mig bra för kundmöten
allt var kanon nej
Please write at least 15 words No
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
good service, quiet location
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
Location and friendly staff. The hotel was very dirty.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
cheap, free parking. My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.
The hotel staff was very friendly. If you just want to stay one night or two that`s fine. I wouldn`t stay longer for that price. the bathroom was outside. It looked very old, rather like an hostel. The breakfast was just like that of an hoste. However the hostel staff was more than friendlz
There is nothing that I liked The smell in the bar area and the drunken people that were hanging in the bar area. It was uncomfortable and you couldn't sit and receive a visit in the bar area.
manager went out of his way to accomodate us
it was nice and warm this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.
It was a family run Hotel with more than excellent service and we were made to feel more than welcome during our stay. We would recommend this Hotel to anyone in the future.We will be using it in the future.
price and location warm hospitality of the owner host hotel was under major renovation, bar closed, lobby full of workmen, room only partly finished only one towel even though they charged me for two people. No internet service, no breakfast as the only table was full of workmen staying there while they worked on the building and they treated the hotel like their dormitory.
I and my partner enjoyed our stay at the hotel and the staff were like family to us. We would definately love to come back. None
We liked the bed, which was very comfortable and the electric kettle which was very useful. We also liked the milk and cereal at breakfast. The staff were nice and considerate. The "bathroom" was incredibly small and cramped: one couldn't wash one's face without getting one's feet wet and there was a musty smell.
Non About all
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
Stora och välutrustade rum med bekväma sängar. Trevlig personal och bra frukost. Utmärjt läge nära Heathrow.
snabb smidig in o utcheckning för vår kulturella bakgrund något påträngande servicepersonal, frukostbuffen var bra men förvänat
Så bra och lämpligt beläget för att spendera natten på före avresa på Heathrow. Ej prisvärd mat (frukost).
Tillmötesgående personal, bra kommunikationer till och från hotellet. Skulle uppskattat riktig ost på frukosten. :-)
We were in London for 22 hours to see a concert. We choosed a hotel close to Heathrow. Good standard, nice room, good service in the front desk.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Staff attention to detail, quality of room and location
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
Hotellet var förhållandevis billigt men kundskapen bland personalen var dålig som tex var platser låg och hur man tar sig dit. En viktig sak att komma ihåg är att samtliga plan som skulle landa på Heathrow passerade strax ovanför hotelltaket från ca 06:00, jag lovar att man vaknar hur trött man än är.
Bra pris trevlig personal Toalett på rum Värmen på rummet, inte mycket valmöjlighet med frukost Nycklar passade till fler rum på hotellet. Ingen trädgård fast att det fanns med på bild i folder och på nätet