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Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
Only the fact that there was a huge stain on the carpet in our room.
Space and facilities in the room and locality
Needed to recieve some documents and front desk were very helpfull
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
location was very good for business in Dudley no problems
clean with goo sevice it so far from the city for business or for entertainment