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I didnt stay at the rooms i reserved however the front desk manager, Puan Nora upgrade me to a better room
Room was comfy and staff were friendly. There was nothing to do and food was very limited.
Excellent hotel view at higher floor & nice room... very suitable for relaxing. Poor service, check-in at 11am but at 4pm only manage to get hotel key! Horrible & bad experience... not suitable for family with small childrens.
The room is nice, big and the breakfast is good...valued for money.
The rooms are spacious. Breakfast was nice. Staff very friendly Rooms are quite run down. The doors are creaking and can find cockroaches in the cabinets. Water from sewer pipes leaked out into bathroom when emptying bathtub. Door handle was broken
The room itself is very rundown poorly-maintained. What we actually saw & experieced is very different from the pictures displayed on the website. The room was not clean especially the toilet. There are stains everywhere. There was even a "fresh" urine stain left by previous tenant(s) which was not wipe away when we checked-into the room. The furnishing & the carpets in the room need a change!
We feel cheated when staying in this hotel due to the room changes (without revised on room rate) by the hotel reception personnel. 1. The room booked are not as per required specification. We booked 6 rooms for RM400 / each. However, only 2 room are complied with the specs required . The other 4 rooms are on sharing basis (with 1 kitchen & hall) and no revised on room rate. 2. The washroom facility quality is poor, it seems that the pipe and hanger material etc are easily dismantled and the toiled bowl are blocked.
Environment and design of the hotel No groceries shop.
It is one of the finest in terms of location/Wildlife/Tropical Jungle. Its a good place for travelers having kids. Round the clock music and dance parties doesn't let one spend some moments of peace. Its a no no for solo travelers.
acrobatic show quite good. Hotel room ok. Bad room service. No supply of towels despite numerous reminders. Have to use T-shirt to clean up body for whole day. Request kettle for boiling water (for kid) but to no avail.