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The staff were always friendly and willing to help out they even gave us a late checkout, (2:00pm) for free. As our flight did not leave until 7:40pm, they allowed us to use the hotel facilities until we had to get to the airport. I would happily recommend this hotel, it was one of the best that we stayed in while we were in Vietnam. PS, it has a great pool. I do not have any complaints about the hotel what so ever.