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The staff were always friendly and willing to help out they even gave us a late checkout, (2:00pm) for free. As our flight did not leave until 7:40pm, they allowed us to use the hotel facilities until we had to get to the airport. I would happily recommend this hotel, it was one of the best that we stayed in while we were in Vietnam. PS, it has a great pool. I do not have any complaints about the hotel what so ever.
Price is amazing value. More extras than can list. A five star hotel for the price of a 2 star. There is a spa with massage, pool and hot tub, karaoke, parking garage, gift shop, to name a few. Staff does not speak English well at all. Make sure you have your own translator like we did, or are VERY independent (which we are too) and don't need any help during your stay. They will try though! Everyone is friendly.