Plus: Great location near Church Street and within walking distance of Central Burlington's attractions.
Minus: Very poor welcome and interaction with staff. As a family member of a Marriott employee, I utilized the Explore Rate discount for family members. My initial greeting was a very cold "I can't believe we're offering that rate tonight" followed by what felt like an interrogation about my relationship to the Marriott employee (my mother). A packet of room keys was tossed across the counter my way with no explanation of where the elevators were, how the parking lot worked, etc. Upon asking, I got a repeated "I just can't believe we're offering that rate tonight". Very very poor way to treat the family members of fellow Marriott associate.
Plus: The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Plus: Loved the location. Close to everything in Burlington.
Minus: Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
Plus: Personalen var helt underbar. Vi hade en fruktansvärd upplevelse den kvällen innan, så vi bytte till den Courtyard. Se och lyssna till vad som hände, personalen gjorde sitt bästa för att ge oss möjlighet att ta hand om våra fordon medan vi väntade på vår rum, och trots sover ett tidigt in grund av vårt behov. Tack så mycket! Du sparade 4 juli för oss!!!
Plus: They gave us access to the club and fixed our date errors! Great service, great staff, very friendly. Would stay again.
Plus: Comfortable bed, friendly staff, clean room
Minus: No fridge or microwave in room and paid for a "deluxe" room. Hotel is a strange layout.
Plus: The room was clean. The bed was comfortable. The shower was great. The bathroom was big. Great location. Free parking and shuttle to downtown.
Minus: The breakfast in the Club Floor 4th was not very good. The eggs tasted very bad.
Plus: Room and dinning area were very nice
Minus: They did not honor the Kayak price so, it cost and additional $90 to stay. Please be aware of this.
Plus: Big room. Big shower. Comfortable bed.
Free shuttle from airport; arrived quickly.
Nice restaurant was open late.
Minus: No place to hang suits in room.
Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night.
Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
Plus: Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
Plus: Club room
Minus: Pool and gym poor
Plus: Storm absolutely rocked it with customer service. I hope the Storm never ends.
Plus: Great bar
Minus: Expensive buffet
Plus: De gav oss tillgång till den club och fast våra datum fel! Bra service, bra personal, mycket vänlig. Skulle bo här igen.
Plus: Bekväm säng, vänlig personal, rent rum
Minus: Inget kylskåp eller mikrovågsugn i rummet och betalade för en "deluxe" rum. Hotel är en konstig layout.
Plus: Rummet var rent. Sängen var bekväm. Duschen var utmärkt. Badrummet var stort. Utmärkt läge. Gratis parkering och transferservice till centrum.
Minus: Frukosten i den klubben 300var inte så bra. Den ägg smakade mycket dålig.
Plus: Loved the views of Lake Champlain! The location was fantastic, as we were just steps away from Church Street, Lake Street, and many other amenities of downtown Burlington. The staff was very friendly and accommodating, and the fire pit outside was a huge bonus!
Minus: There was no microwave in the room and the bathroom didn't have a fan, which made for some very hot, sauna-like showers! The walls were pretty thin, and we heard most of our neighbors conversation the first morning. The construction of the parking garage also made parking a bit of a headache, but that was just a minor detail.
Plus: Location was great, staff was friendly
Minus: Facilities seemed worn, especially their dining area, not to the standard of other Hiltons. The room's view was an internal walkway to the garage so we couldn't open the blinds, and heard the constant hum of their outdoor air exchanger. Most likely an unlucky draw of rooms, unless that is their discounted section. Too booked to change rooms.
Plus: It was honestly a good price for a hotel with a really good location in Burlington. Not sure if you can find a nicer hotel for the price. If I were to come back I would try to find an Airbnb... Don't use the taxi service the concierge desk will call for you.
Minus: The taxi they ordered for me took forever and the driver had been smoking in the van, so it smelled strongly of cigaret smoke. The taxi also charged me over double what an Uber cost to take me from the airport to the hotel.
People were partying in the hotel rooms around us and they made a lot of noise and trash in the hallways. There were some hockey games going on in the area which I think is what brought the party crowd in.
Plus: Great location. Worth the extra $ for lake views
Minus: *Staff is hit or miss.
*We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
Plus: Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay.
Minus: Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Plus: Location and view
Minus: We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
Plus: Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it
Minus: I wish breakfast was included during our stay.
Plus: I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
Plus: Polite staff and clean rooms.
Minus: Had to pay for parking!
Plus: The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT.
Minus: Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
Plus: AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Plus: The location was perfect, quiet street close to water and Church street. Well maintained with a wonderful staff that are friendly and helpful.
Minus: I could hear noises from other rooms due to walls not going all the way to the ceiling, lights on all night, nothing outside rooms to identify which is yours, curtains to room entrance did not close all the way, would have preferred a door to curtains.