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Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Location was great with excellent service and nice trait ants around in the plaza
The room was very drafty near the windows- lots of cold air coming in
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Best Hotel in Cambridge/ location is perfect
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
staff was nice, room was clean and visually appealing, great location ran out of coffee creamer on a Saturday morning? charged me for parking fee after my friend already paid, took 3 calls to get it straightened out
Location and staff The hotel computer was slow
Close proximity to restaurants, subway Rooms were small, cramped and did not have the room reserved we were told, were told there is a disconnect between booking.com and the hotel reservation dept and the room was not available.
Location Decent price Very low water pressure on fourth floor Noisy - sound insulation lacking
close to the conference center a bit expensive for what it is ....a super "motel six" at 260$ a night....with $35 of parking fee on top of it!
Small, clean, European-like room with TV, mini fridge, and hair dryer. Excellent location close to restaurants, shops, Harvard, and the T. Friendly staff. No continental breakfast.
Great location, nice, accommodating staff, comfortable bed, quiet. My room smelled like someone had been smoking in it or something septic had happened and they just hadn't been able to completely get rid of it.
staff, location aircon didn't work last 2 days
location and view
The front desk staff was very helpful and friendly. The location, so close to Harvard Square and Harvard Yard, was ideal for my reunion weekend. The price was high for the lack of amenities and out-dated decor, but the location was worth it. Would recommend for location and cleanliness only.
convenience to shopping, universities, and public transportation. Friendly staff.