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It was clean. Cool shower head. No security chain on door. Beds too small and poor quality. Furnishings outdated. Shower turned on by itself in middle of the night. Very loud - was woken up by what sounded like a hundred glass bottles being dumped onto a pile of glass at 1am. Incredibly overpriced for the quality.
Rooms were very clean. Included 2 twin beds which were relatively comfortable (for boxspring mattresses). Staff was friendly, checking was easy. Continental breakfast is bagels, juice and coffee, but I recommend one of the local German bakeries instead. The term "resort" is a bit of a stretch but the hotel was clean and safe overall. We were fortunate to be on the back side, away from the Tiki Bar (which can get pretty loud). Overall, it was fine for what we needed.
More information about hotel in room needed. How pool towls, where breakfast was, locations of local beaches, taxi phone numbers
Friendly staff and comfortable room. Not all tv channels HD. Breakfast organization was somewhat chaotic.
an older resort, but beds were very nice, the shower was to die for! Tiki hut was fun and crowded. The Band was too loud, had to yell at the person next to me. Seems everyone wants to not be heard anymore. Overall great value, I would stay again.
Only two people in housekeeping seemed to want to be helpful To NOISEY, did not feel safe, noise from Tiki Bar, Street traffic.. motorcycles all hours of the day and night, free breakfast was laughable (bread small selection of liquids, not much else, and you had to walk all the way around the hotel to the Tiki Bar.
The service. The housekeeping staff not only replaced the towels but replaced them where we use them. For instance a clean washcloth was placed in the shower. A/C was nice and cold. Fridge in the room and tv were great. Room was very spacious. Great use of space. Free fast wifi The beds and pillows could have been more comfortable. We had two double beds. I'm 5 foot 125 lbs husband 6 ft 180 lbs and the bed seemed small. But not the worst in comfort. Also there is room for a much needed table next to the bed opposite the one in between the beds
We liked the how spacious the room was, but the beds are not too comfortable at all. Other than that, We loved their staff and how kind they were. The location is pretty good relative to going to Fort Myers and Sanibel Island. We didn't like the beds.
Entertainment, clean, comfort. Location , was fantastic The breakfast could be better. Set up was good. Need fruit. Oatmeal , milk, scrambled eggs, bacon, sausage, bread, toaster. Everything but breakfast
Good standing ,clean,good attention ,exelent plases
Rooms were clean and the beds were comfortable. Staff were all really helpful and friendly. We loved the Tiki Bar. Brandon Maddox provided the live music and he was awesome. Really created a party atmosphere! The exterior of the buildings needs a facelift, but the rooms were clean and comfortable.
It was nice, heated pool, comfy beds. A little noisy, and they didn't give us washcloths ( we didn't ask either) and it was completely booked so parking close to your room was hard.
It was quiet, comfortable room and beds, good location, didn't really need to leave the property other than high cost of incidentals. For what we paid we got a good deal and were completely satisfied. I would recommend. Seemed like virtually every server/bartender were late 50's to 60's which normally doesn't bother me except they wore their age on their sleeve. Meaning they seemed burned out and going through the motions. There were visible staff disagreements too. Housekeeping was so-so but we weren't too bothered by that.
THE ROOMINESS IN THE UNIT. everything SEEMED EASY TO GET TO, BUT ENTRANCE A LITTLE CONFUSING AT FIRST.
everything it is a perfect hotel nothing
It smells great! The aromatherapy is amazing! Even outside the lobby. There was a rooftop wedding Saturday night. I chose to pay more for the Westin so I could relax, rather than staying in a cheaper hotel known for partying. I couldn't relax in my hotel room because the music was so loud.
This hotel & resort is the highest quality in every aspect. Location and standard of the accommodation rates 10 from the many hotels i have stayed at in my life! Food and drink facilities excellent and very reasonabl priced.I have no doubt that this will be very popular and prices will double as it becomes well known.we will return! Hotel has quite a small pool although resort has other pools, hotel pool would not cope if hotel was full
The Westin offered luxury at every turn. We loved the room and waterfront views. I would definitely stay there again. Hotel staff were very friendly and willing to help. No complaints.
Great luxury hotel for a great value. Remote from Ft. Myers where we stayed previously
Everything The music at the pool
The view and location The pool is too small and nothing fancy or different from any of the inferior competitors.
Great room, especially the bathroom. Breakfast was good and changed every day.
The room was clean and met our needs. The breakfast offerings were varied each day during our stay. We had a fire alarm and had to leave the hotel early in the morning. No hotel staff gave any direction or assistance during the fire alarm. I had to ask at the desk the next day for information about the fire alarm. I got a very glib response, there was a problem in the laundry room. No one ever said they were sorry for the inconvience of having to leave the hotel early in the morning and stay outside for almost an hour.
front desk no restaurants or bar
Staff was very helpful with personal needs,room cleanliness was great,breakfast and service excellent
Liked the discounted price, convenient location to family's home, roomy bathroom, room amenities. * No access to Fox News, the only channel we watch. * The bed nearest the air conditioner had springs that could be felt. * The thick bed cover was much too warm and no other choice was provided so the temperature had to be turn way down. Always too hot or too cold - rarely comfortable. Should have removed the comforters from the duvets. Will do next time.
Very friendly hotel staff, good breakfast
This is our 4th stay at this hotel. Breakfast was fresh even when we got there late. Hotel is in a good location to restaurants. Very clean and updated.
This was my first stay at the 5-story Holiday Inn Express, just over a short toll-bridge from downtown Fort Myers, Fla. The hotel fronts a busy, 4-lane street leading to the bridge - so ask for a room at the back (overlooking the parking lot) if the road noise will bother you. That and the rather 'institutional' free breakfast provided by the hotel were the only downsides to our stay. The room was a good size and layout similar to the Hiltons where I usually stay. Each room has a balcony, with chairs, flat screen tv, small (unstocked) refrigerator, coffee/tea maker, hair-dryer, phone and private bath with tub and shower. The room decor was modern and comfortable. Each of the two queen sized beds had 4 pillows and a duvet with removable (laundered) cover. There are several restaurants within walking distance including a Perkins next-door and a McDonalds 4 blocks away. Ice makers are located on every floor, and there is a coin-operated laundry for guests. The contained pool area is at th...
Room smelled, the beds were uncomfortable and it was not as clean as it should be. Music was played outside from two close by restaurant/bars, one across the street and the other down the road that made it difficult to sleep.
Wonderful staff, clean comfortable and very good breakfast.
We stayed at this hotel while we were visiting in Cape Coral and I have to say that it was a very good choice. The rooms were very clean, the staff very friendly and helpful and the breakfast buffet was way above average. In short, this hotel had everything we needed and then some.
Staff needed some customer service training. We asked for a basic necessity from the front desk and were greeted with ' does this look like a hotel'...and inaccurate information on the nearest place to get the item. 5 miles when it was actually found at a gas station a block away. So as long as you're not looking for friendliness you're good to go.
everything was great---except that one of the vending machines ate my dollar...but i could have gone to the front desk for a refund..but it was late. otherwise, a great experience and a great breakfast in the morning! i will recommend.
This hotel was conveniently located on the main street in Cape Coral. The hotel was modern, up-to-date and clean. The staff were all very friendly and accomodating. The hotel even provided discounts for some of the local restaurants. There was a free breakfast at the hotel with eggs, pancakes, fruit, muffins etc. and beverages, like coffee, were available 24hrs a day. The hostess, Cathy, was the best! She was very personable and customer focused.
This hotel was very nice and clean. There are restaurants and bars nearby.
get a room on the main street side. The back of the hotel has 2 bars that plays music at night and LOUD but it ends early..other than that its a great hotel.
As we were purchasing a house in Cape Coral it was convenient to everything we needed. The motel was clean, comfortable, and a good value.
Great location close to food and to the Kennedy Space Center, very happy.
Large room with a kitchenette, easy to find and close to our destination.
The first room that we checked into was absolutely DISGUSTING!!! There were things in the room that should have NEVER been there. It looked as if it had not been cleaned in a month...dust EVERYWHERE, urine on the toilet and other things in the bathroom I will NOT mention. I took pictures it was so gross. The manager on duty, Mike, was very pleasant, and upgraded us to a much nicer room that was perfect for our family, but only after checking it was clean for me first. He was extremely appologetic and offered to help us with anything we needed. He was so embarassed about the first room that I felt sorry for him.
Had to change rooms three times due to cleanliness.
Easy drive to Sanibel Island Room in need of being updated, carpet stained, kitchen but no microwave, only 1 chair, bathroom sink had a drain problem - told management nothing done about it, WiFi only available in reception area, battery in smoke detectors needed to be changed- at 2 AM, tube TV with limited stations, no breakfast, outside porch had ashtray with cigarette butts that were never emptied
Location on one of the canals. Room was right on busy street so there was lots of traffic noise.
Location, kitchenette, TV, bed, price. Carpet
It was close to places Very out dated. It had a tube TV from the 80's. shower was clogged and drained slowly.
Quiet peaceful atmosphere. A tad outdated and wifi was slow and unreliable . Maid ignored requests for routine cleaning and towels. Roaches and roach feces in kitchen pantry, lampshade, in pots and pans. Blck mold filled the soap dispenser.
Clean and well kept. Nice extras - free use of kayaks, bike trails close by.
Centrally located, big room Just didn't seem clean.
This guest did not leave comments about this hotel.
The cozy decor and ambiance of an 'old school' resort. The staff was super nice and they had quite a few guest amenities that put them over the top, the huge deck on the waterfront (with gas grill!), fishing poles, kayaks and paddle boats. N/A
The cleanliness was exceptional. Except for a slightly off smell in the living room area which I felt smelled like urine (but my fiancee who works in a nursing home insisted it was not!) I felt the place was perfect and low key as I like it. The male who checked me out that day was not very pleasant. He seemed bored and as if he didn't want to be bothered.