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Great location for touring around the area a steep walk to the castle or a 5 minute drive to the cite. This hotel Just reopened and is planning to install wifi ,the reception staff spoke perfect English which was very helpful as my French was very rusty. Clean room with a big bed and most things needed to cater for a stay for a week. As there are no shops very near the hotel it would be useful if they sold a few items in reception, for example bottled water, washing up liquid, bottle opener, maybe a ready meal vending machine. It would also be helpful if there was a way to dispose of rubbish without waiting for the maid to empty the bin,when self catering you tend to produce some extra rubbish. when we booked the reservation described the hotels as accepting credit cards, but as we found when we checked out they didn't have a credit card machine, hopefully when you check in they will have one, please ensure you ask when you check in as its rather embarrassing to be asked for cash on the last day of your holiday.
It was very close to the castle and in the low season was 38€ a night. That is exactly how much it's worth. Happy Very basic
The hotel was recently refurbished and all room facilities were quite new. There is no one to contact if you get locked out of the complex and forget the door code as we did. You would be locked out all night if you could not find anyone to let you in, this is not very satisfactory.
very friendly staff. clean and big apartment. fantastic location so close to the castle. the jacuzzi was great for my family and at the end of a busy day
In amazing location, right next to the old city. Hotel staff were lovely and helpful. The room was excellent value for money.
perfect location, beautiful hotel
Hotel de la Cite is beautiful and the city itsfelf is breathtaking. Only one complaint - no a la carte breakfast and the standard breakfast for one person is 29 e or about $40! Only want a croissant and a cup of coffee? Still $40! An equivalent breakfast can be had in local cafe for one third of this price. So stay at the hotel de la Cite - just don't eat there.
Perfect location. Hotel staff pick you up from designated car park outside city wall. Well appointed hotel with restaurant and swimming pool and garden. Courteous and helpful staff. Even acknowledging the quality of the hotel and its locaition I still consider it very expensive. Also, and this is hardly the hotel's fault, the exclusive promise of the hotel is somewhat marred by the sheer crowds of people visiting Carcassonne.
The staff. The restaurant- Le Barbecane. The location
The room was decorated beautifully in the french country style. The front desk was very helpful and the entire experience was very lovely.
LIkes: Fabulous view of the City over the Walls Overall feel of the hotel Comfort of the pillows and bed Best location for staying in the Old City Terrific breakfast Complimentary castle tickets Dislikes Car has to be at least 200+ yards from the hotel--no private auto access--they use a small van to take you to the hotel. The room we were in was quite small--the closet door backed up to another needed door--constant banging. Chair for the desk had arms--could not go under the desk--another small room issue Partial glass separator for shower in the bath does a lousy job of keeping water in the tub Needs more electrical outlets--especially around the desk area
We were so welcomed & so well received that we immediately felt at home - it was a magical stay & we enjoyed every aspect of the Hotel & it's magnificent integral part of romantic Carcassonne. We could not fault anything - except perhaps the fact that massages were not available on Sun & Mon just over our stay.
Excellent restaurant - we ate there on two occasions. Beautiful situation, lovely room, friendly staff. No
solicitous staff .... every detail considered, every comfort covered. grand hotel in the early 20th century tradition, elegant restaurant w/ elaborate service, though a bistro also available on the premises. Reflects & enhances the atmosphere of Carcassonne. None of this comes cheap, of course. Only comparable hotel we've stayed at is the Spanish parador in Santiago de Compestila. Most parking is between the walls of the Cite, a brisk hike to the hotel. The hotel provides a livery car & driver to get you to & from the parking area.
The atmosphere and the cleanliness.
The position inside the citadel, the Barbican restaurant was fabulous, the grounds were lovely. You really could make a lot more noise about the position. The hotel is simply unmatched in the area. The shower over the bath was a problem, the glass panel was not sufficient to cope with the water pressure so it was very easy to flood the bathroom. They should sort that out.
The staff and the evening meal were excellent. Breakfast a bit disappointing compared with our experience at other campaniles in past. Trivial , but the plug was missing from the shower room sink!
The staff is excellently helpful, courteous and friendly. I tip my hat for them. It is not common that I enjoy hospitality at this level. The food is reasonably priced for its quality, especially compared elsewhere in Carcassonne. (Just) some of the guests.... :-)
Excellent staff always willing and able to help. Location of hotel is on a business park, but it is convenient for the city.
Room was very clean and comfortable. Easy parking, free wi-fi and tea making facilities. New hotel, so everything was in good working order The air conditioner was a bit loud.
It was just off the motorway. near the medieval city. Clean and welcoming. Great staff.
Clean, comfortable, friendly and helpful staff
A really clean modern chain. Consider Campanile for any city where reservations are hard to get. Perfect for business travelers, the restaurant is a good value too.
The convenience of its location nothing
Excellent location, Nice (if a bit small) rooms with a lovely terrace and peacefull gardens. Breakfast room was cramped but breakfast was good
My husband and I found the stay at the Best Western Le Donjon to be a very acceptable experience.
Very accessible & comfortable. Excellent breakfast. Wonderful to be in the old City.
The room was very comfortable with air conditioning ,the ensuite bathroom was very clean and staff were helpful & obliging. breakfast was extra and we decided to do our own thing
A pleasant and comfortable hotel although the annex was a little dated in some rooms. The location in La Citie (Carcassonne) could not be more central. A great place to stay for a weekend break
position - strcture
The location of the hotel, being inside the Cité walls, is excellent, though somewhat difficult to find! We were given rooms in building away from the main building. We were not advised of this before our arrival, and were somewhat disappointed. The huge beam going across the floor in room 16 made visits to the toilet resemble an obstacle course!!!
The staff were extremely helpful and those on reception spoke fluent English. The buffet breakfast was especially good.We visited during the 'low' season and were able to drive into La Cite, right up to the hotel and then use the hotel's own secure parking lot.
Excellent location. Staff helpful with contacting doctor when medical problem arose. Breakfast rate was high and I feel should have been incorporated in room rate. Breakfast was average. Accessing the hotel at night proved difficult on one night as we waited outside for about 15 minutes.
helpfulness and friendliness of all staff.location.quiet even during building works excellent breakfast.pleasant public rooms
The location was just right for walking into the walled city. The restaurant food could have been better, and it appeared to not be well organized.
Excellent location for the citadel. We were upgraded and our room was truly magnificent. The service throughout was very good.
Location was excellent. Enjoyed the garden. Was disappointed that the swimming pool was under renovation and was not aware of this when booking. There was an awful damp smell in room although it was very clean.
The swimming pool was not available because of construction work and your site did not show this. Breakfast was expensive, so we ate out.
The situation was perfect - near to the cite but very quiet. Free parking.Good staff - always helpful. Very comfortable rooms which were cleaned to a high standard.
The log fire in the bar. Breakfast buffet. Shower was really good.
We thought the accommodations were very nice as well as the staff and very helpful considering our French is not too good. We particularly enjoyed the walled medieval city and the restaurants there as well as some nice shops. The view is terrific. sorry that we could stay one one night.
Location and parking 1) Reception staff was un-welcoming. 2) The type of room I requested was not available and yet the receptionist proceeded to convince me that is "normal". I had to speak to the manager on the phone who was kind enough to offer his apologies. 3) The safe in my room could not be opened. 4) Breakfast was not special.
i found the hotel staff exceptionally friendly. i have stayed in a lot of hotels around the world and the staff here were definately among the best. they are helpful, make an effort to be friendly not in the usual professional friendliness you get in hotels but a conscious effort to do all they can to help and to help you feel like a person not a room number
The location of the hotel was superb - it could not have been better. Our particular room had a separate bathroom and toilet, the latter being extremely small. It would have been better had the two been combined.
The location was very nice, the view of the walled city excellent. Our rooms were on the same floor as the restaurant.
View of castle Reception staff unresponsive to internet access problem.
Too noisy too early in the morning esp.cleaning staff
Perfect location by the river, at the foot of the old bridge so close to both the old town and the new town . Some good restaurants in both the old and new town and the hotel's own restaurant was excellent. The panoramic rooms had lovely views and well worth paying the extra.
it has a very nice location, facing the old city, and is about 10 minutes easy walking distance.
excellent food Decor poor and needed updating
location, breakfast Could do with a spring clean in the public areas (room was good)
Good location on the banks of River Aude with good views of the old Citie from the "panoramic rooms".
Good location between old and new city. Good scenic views if you pay a little extra The shower had no high position so you had to sit or kneel, or hold the shower head
Clean, stylish room. Confusion when checking out. Staff not fully informed. Fifteen minutes to settle bill.
Great location and facilities - beautiful surroundings - hotel and rooms nice but getting a bit tired. Very poor value for money - bit snooty service and extortionate charges at times (€20 for a kir royal on the terrace, €150 for room service for my boys to get chicken and chips, a salad and a dessert each !!)
nice grounds, good bathroom much too far from town. left aftewr one day and they insiisted on charging for all four booked despite plenty of notice
Everything about the hotel was excellent except the price of breakfast! The hotel is outstanding, in a lovely setting, and we were particularly taken with the excellent tennis, golf and swimming facilities. Although the 'gastronomic' restaurant is expensive, there is a reasonably priced 'bistrot' as well, which we were very happy with. The price of breakfast was unreasonably high and we decided to miss it during our stay.
Very high standard relais, the setting is terrific, staff extremely attentive, the menu and presentation is good, restaurant is on the terrace - very relaxing. We really enloyed the mixture of formality and informality at dinner - the staff were informal the guests dressed as they wished! Fun for people watching if there is an extended French family or two staying at the same time. It is complicated to find, so call the hotel first and don't trust your sat-nav.
Comfortable with rather large rooms and a very good and quiet location outside the city.
Good service, good food, relaxing atmosphere.
Everything, from the rooms, peace and quiet, to the excellent dinner.
Beautiful facilities and very kind staff
My nine year son left his camera in our room. The lady cleaning the room found it, front desk phoned me and a lovely lady delivered it to us at the airport. The honesty, friendliness and efficiency of this kind deed really impressed me and I shall recommend this hotel to all my friends. What we also loved was the way breakfast was served on the beautiful terrace in the lovely dishes, again by very friendly staff. Thanks again for a lovely stay
The staff were very helpful and the restaurant was also excellent.
Its location was excellent - very convenient for the city centre, the railway station and the bus to/from the airport.
The Hotel facilities were adequate . It was very central within walking distance of the Mediavel City j.
It was central to our needs, travel etc. It was clean, the staff were exremely helpful. The hotel represented good value for money and the bed was comfortable. We would be happy to stay at Hotel Bristol on any subsequent visit to the region The hotel lacked a bar. This is not a complaint, it is a comment and the parking was limited. Again we benefitted and coped but the parking was restrictive.
To be honest my partner and i were very disappointed with the Hotel. The room was dark,the shower was very old,infact the room,and the hotel are in my opinion ready for a complete refirbishment.We stayed in a Hotel very close a couple of days earlier.the price was the same however there was no comparison in comfort and facilities,the other Hotel was by far superior.
The best thing is location to the railway station and access to airport shuttle bus. INTERNAL room and wet room with opaque glazed windows which did not open
Bed was ok, room was a good size. No bath, Small television, no fridge. Very basic for the price I paid.
You really need a car if you are going to stay at this hotel.
The owners of this small hotel are fabulous nothing is too much trouble.Wonderful place to base yourselves in this region, but need a car to get around as limited tours after summer.
Ann and I were welcomed by Muryel and Serge and given great advice about local trips and restaurants. The room was very stylish and the breakfast was delicious!
Domaine De Marseillens was stunning and Serge and Muryel welcomed us into their home as friends and not as paying guests. Our room was comfortable, spacious and beautifully decorated in keeping with the building which was an old winery . Breakfast was a work of art with fresh produce every morning and the table decorations changed on a daily basis. We all sat at the one long table and conversation with other guests from other countries was very interesting! The property is quite a bit out of Carcassone and you need to take a taxi into the city at 14-20 euros each time. The bus runs only at school times.
When I asked the owner to book a taxi to Le Cite he drove us there himself. Very friendly and helpful.
I bokningen angavs att man kunde betala med American Express kort. När jag skulle betala accepterade man inte American Express kort.
Good breakfast as to be in France
Fri Shuttlebus till o från flygplats. Snyggt och ombonat. Vänlig och serviceinriktad personal. Nej