I screwed up my booking for this hotel and they kindly changed it to the right date without charging a few. They were very helpful about the sightseeing and we could leave our car while we went to see Carcassone - only .5km walk away the room was quite small - just enough for two single beds. But it worked.
it has a very nice location, facing the old city, and is about 10 minutes easy walking distance.
Good location between old and new city. Good scenic views if you pay a little extra The shower had no high position so you had to sit or kneel, or hold the shower head
The location of the hotel was superb - it could not have been better. Our particular room had a separate bathroom and toilet, the latter being extremely small. It would have been better had the two been combined.
The location was very nice, the view of the walled city excellent. Our rooms were on the same floor as the restaurant.
Perfect location by the river, at the foot of the old bridge so close to both the old town and the new town . Some good restaurants in both the old and new town and the hotel's own restaurant was excellent. The panoramic rooms had lovely views and well worth paying the extra.
Too noisy too early in the morning esp.cleaning staff
excellent food Decor poor and needed updating
Clean, stylish room. Confusion when checking out. Staff not fully informed. Fifteen minutes to settle bill.
Good location on the banks of River Aude with good views of the old Citie from the "panoramic rooms".
location, breakfast Could do with a spring clean in the public areas (room was good)
View of castle Reception staff unresponsive to internet access problem.
i found the hotel staff exceptionally friendly. i have stayed in a lot of hotels around the world and the staff here were definately among the best. they are helpful, make an effort to be friendly not in the usual professional friendliness you get in hotels but a conscious effort to do all they can to help and to help you feel like a person not a room number
helpfulness and friendliness of all staff.location.quiet even during building works excellent breakfast.pleasant public rooms
Location and parking 1) Reception staff was un-welcoming. 2) The type of room I requested was not available and yet the receptionist proceeded to convince me that is "normal". I had to speak to the manager on the phone who was kind enough to offer his apologies. 3) The safe in my room could not be opened. 4) Breakfast was not special.
We thought the accommodations were very nice as well as the staff and very helpful considering our French is not too good. We particularly enjoyed the walled medieval city and the restaurants there as well as some nice shops. The view is terrific. sorry that we could stay one one night.
Excellent location for the citadel. We were upgraded and our room was truly magnificent. The service throughout was very good.
The location was just right for walking into the walled city. The restaurant food could have been better, and it appeared to not be well organized.
The log fire in the bar. Breakfast buffet. Shower was really good.
The swimming pool was not available because of construction work and your site did not show this. Breakfast was expensive, so we ate out.
The situation was perfect - near to the cite but very quiet. Free parking.Good staff - always helpful. Very comfortable rooms which were cleaned to a high standard.
Location was excellent. Enjoyed the garden. Was disappointed that the swimming pool was under renovation and was not aware of this when booking. There was an awful damp smell in room although it was very clean.
We were so welcomed & so well received that we immediately felt at home - it was a magical stay & we enjoyed every aspect of the Hotel & it's magnificent integral part of romantic Carcassonne. We could not fault anything - except perhaps the fact that massages were not available on Sun & Mon just over our stay.
The staff. The restaurant- Le Barbecane. The location
Perfect location. Hotel staff pick you up from designated car park outside city wall. Well appointed hotel with restaurant and swimming pool and garden. Courteous and helpful staff. Even acknowledging the quality of the hotel and its locaition I still consider it very expensive. Also, and this is hardly the hotel's fault, the exclusive promise of the hotel is somewhat marred by the sheer crowds of people visiting Carcassonne.
The atmosphere and the cleanliness.
The position inside the citadel, the Barbican restaurant was fabulous, the grounds were lovely. You really could make a lot more noise about the position. The hotel is simply unmatched in the area. The shower over the bath was a problem, the glass panel was not sufficient to cope with the water pressure so it was very easy to flood the bathroom. They should sort that out.
Hotel de la Cite is beautiful and the city itsfelf is breathtaking. Only one complaint - no a la carte breakfast and the standard breakfast for one person is 29 e or about $40! Only want a croissant and a cup of coffee? Still $40! An equivalent breakfast can be had in local cafe for one third of this price. So stay at the hotel de la Cite - just don't eat there.
perfect location, beautiful hotel
Excellent restaurant - we ate there on two occasions. Beautiful situation, lovely room, friendly staff. No
The room was decorated beautifully in the french country style. The front desk was very helpful and the entire experience was very lovely.
solicitous staff .... every detail considered, every comfort covered. grand hotel in the early 20th century tradition, elegant restaurant w/ elaborate service, though a bistro also available on the premises. Reflects & enhances the atmosphere of Carcassonne. None of this comes cheap, of course. Only comparable hotel we've stayed at is the Spanish parador in Santiago de Compestila. Most parking is between the walls of the Cite, a brisk hike to the hotel. The hotel provides a livery car & driver to get you to & from the parking area.
The location of the hotel, being inside the Cité walls, is excellent, though somewhat difficult to find! We were given rooms in building away from the main building. We were not advised of this before our arrival, and were somewhat disappointed. The huge beam going across the floor in room 16 made visits to the toilet resemble an obstacle course!!!
Excellent location. Staff helpful with contacting doctor when medical problem arose. Breakfast rate was high and I feel should have been incorporated in room rate. Breakfast was average. Accessing the hotel at night proved difficult on one night as we waited outside for about 15 minutes.
The staff were extremely helpful and those on reception spoke fluent English. The buffet breakfast was especially good.We visited during the 'low' season and were able to drive into La Cite, right up to the hotel and then use the hotel's own secure parking lot.
The room was very comfortable with air conditioning ,the ensuite bathroom was very clean and staff were helpful & obliging. breakfast was extra and we decided to do our own thing
Excellent location, Nice (if a bit small) rooms with a lovely terrace and peacefull gardens. Breakfast room was cramped but breakfast was good
A pleasant and comfortable hotel although the annex was a little dated in some rooms. The location in La Citie (Carcassonne) could not be more central. A great place to stay for a weekend break
Very accessible & comfortable. Excellent breakfast. Wonderful to be in the old City.
The convenience of its location nothing
position - strcture
My husband and I found the stay at the Best Western Le Donjon to be a very acceptable experience.
Thoroughly enjoyed our stay. Very nice facilities. The host was excellent. The location perfect for Carcassone.
everything is good nothing
My host was charming and offered generous personal service. The room was spacious, beautifully decorated (a story of renovation) and it was easy walking distance to La Cite. The lovely garden was a pleasure to relax in with a drink and private. Private parking a great asset also.
It is a high quality establishment with all equipment and services, new and in perfect condition. The host gave very personalised assistance and we appreciated his advice and attention. This was the best accommodation, of 8, we had in our trip to France. Nothing major. We would have liked a jug or kettle.
The building was formerly a residence of a bourgeois family. The rooms are decorated beautifully with excellent taste. Although the building is old, bathrooms are renovated and modern. This is a perfect place if you like the classical taste. I also loved this hotel for having good location, private parking, free wifi, friendly and very helpful receptionist. Would love to come back! no elevator
Excellent location with on site secure parking. Very sympathetic high quality renovation of a substantial private house with excellent owner/host providing a high standard of personal service. None whatsoever
We wanted a decent hotel near Carcassonne, hopefully with a little style and comfort, and Demeure St Louis far exceeded expectations. The owner has an amazing eye for art and design and every detail has been carefully chosen. The breakfast was delicious and homemade. The proprietor did not speak much English but is very charming and managed to help us find a good restaurant and feel very at home during our stay.
great location and charming rooms with a view of Carcassonne it's across the street from the jail!
We had a wonderful time at Demeure St. Louis. Barnard, the owner is really special and did everything he could to make our visit enjoyable. The room was one of the nicest we had on our three week trip around France.
We were made very welcome in this beautiful and comfortable hotel. Lovely garden and close to all amenities.
proximity to the city
Was a great disappointment, the room smelled musty, ashtrays in a non-smoking room, the bathroom toilet placement almost under the sink ridiculous. The description of the hotel was a mis-representation, not close to anything. We left the next morning asap.
Extremely friendly and helpful staff and a funky retro look to the rooms. Location is a bit non-descript. It sits on a main road far from the Cite and about five long blocks from the main square in Carcassonne. Better for drivers than for people traveling by train.
To be honest my partner and i were very disappointed with the Hotel. The room was dark,the shower was very old,infact the room,and the hotel are in my opinion ready for a complete refirbishment.We stayed in a Hotel very close a couple of days earlier.the price was the same however there was no comparison in comfort and facilities,the other Hotel was by far superior.
Its location was excellent - very convenient for the city centre, the railway station and the bus to/from the airport.
The Hotel facilities were adequate . It was very central within walking distance of the Mediavel City j.
It was central to our needs, travel etc. It was clean, the staff were exremely helpful. The hotel represented good value for money and the bed was comfortable. We would be happy to stay at Hotel Bristol on any subsequent visit to the region The hotel lacked a bar. This is not a complaint, it is a comment and the parking was limited. Again we benefitted and coped but the parking was restrictive.
Bed was ok, room was a good size. No bath, Small television, no fridge. Very basic for the price I paid.
The best thing is location to the railway station and access to airport shuttle bus. INTERNAL room and wet room with opaque glazed windows which did not open
Excellent staff always willing and able to help. Location of hotel is on a business park, but it is convenient for the city.
Clean, comfortable, friendly and helpful staff
A really clean modern chain. Consider Campanile for any city where reservations are hard to get. Perfect for business travelers, the restaurant is a good value too.
The staff is excellently helpful, courteous and friendly. I tip my hat for them. It is not common that I enjoy hospitality at this level. The food is reasonably priced for its quality, especially compared elsewhere in Carcassonne. (Just) some of the guests.... :-)
Room was very clean and comfortable. Easy parking, free wi-fi and tea making facilities. New hotel, so everything was in good working order The air conditioner was a bit loud.
The staff and the evening meal were excellent. Breakfast a bit disappointing compared with our experience at other campaniles in past. Trivial , but the plug was missing from the shower room sink!
It was just off the motorway. near the medieval city. Clean and welcoming. Great staff.
The staff were very helpful and the restaurant was also excellent.
Beautiful facilities and very kind staff
Good service, good food, relaxing atmosphere.
Great location and facilities - beautiful surroundings - hotel and rooms nice but getting a bit tired. Very poor value for money - bit snooty service and extortionate charges at times (€20 for a kir royal on the terrace, €150 for room service for my boys to get chicken and chips, a salad and a dessert each !!)
My nine year son left his camera in our room. The lady cleaning the room found it, front desk phoned me and a lovely lady delivered it to us at the airport. The honesty, friendliness and efficiency of this kind deed really impressed me and I shall recommend this hotel to all my friends. What we also loved was the way breakfast was served on the beautiful terrace in the lovely dishes, again by very friendly staff. Thanks again for a lovely stay
Very high standard relais, the setting is terrific, staff extremely attentive, the menu and presentation is good, restaurant is on the terrace - very relaxing. We really enloyed the mixture of formality and informality at dinner - the staff were informal the guests dressed as they wished! Fun for people watching if there is an extended French family or two staying at the same time. It is complicated to find, so call the hotel first and don't trust your sat-nav.
nice grounds, good bathroom much too far from town. left aftewr one day and they insiisted on charging for all four booked despite plenty of notice
Comfortable with rather large rooms and a very good and quiet location outside the city.
Everything about the hotel was excellent except the price of breakfast! The hotel is outstanding, in a lovely setting, and we were particularly taken with the excellent tennis, golf and swimming facilities. Although the 'gastronomic' restaurant is expensive, there is a reasonably priced 'bistrot' as well, which we were very happy with. The price of breakfast was unreasonably high and we decided to miss it during our stay.
Everything, from the rooms, peace and quiet, to the excellent dinner.
I bokningen angavs att man kunde betala med American Express kort. När jag skulle betala accepterade man inte American Express kort.
Fri Shuttlebus till o från flygplats. Snyggt och ombonat. Vänlig och serviceinriktad personal. Nej
Good breakfast as to be in France
Perfectly located within easy walking distance between city and medieval village. Strikingly modern for such a historical location. Service is superb.
Sophie and Sarah are perfect hosts - always helpful if you asked questions about the area or needed to book taxi etc. Relaxed ambience. Good location. Excellent hotel design and excellent cuisine
great breakfasts and shower, accommodating staff nothing
the staff were friendly and very helpful. lounge with open log fire was very relaxing. as we stayed one night we have no dislikes.
Brilliant design. Lovely staff. Very good food None
The rooms were simply and very stylishly furnished, the proprietors very helpful and friendly, and the breakfast was outstanding.
The design is wonderfully minimal and distinctive, the bathroom has to be the biggest in France, indeed it was about the size of France Nothing to dislike, staff friendly and helpful.
Convenient for visiting Carcassonne. Not luxurious but clean and comfortable and friendly staff. Room small but comfortable.
Good accommodation and good meals. To have an English language TV channel a plus point. Could not provide a town plan and this was a disadvange given the location of the hotel.
the hotel was quiet and the room was clean and well laid out for a compact size.Staff were helpful.The hotel is well positioned for access and egress for the city. Road access signage was poor on the direction we approached form but much clearer from other directions.
The room was nice, as was the staff. The bed was very comfortable. It was within walking distance of the walled city of Carcassonne. The air conditioning did not cool the room off (the thermostat was set too high, and there was no individual control in the room). Even with the window open at night, the room was hot and stuffy. The immediate area surrounding the hotel was commercial.
The Rooms and En-suites are small and compact. They would not suit a large person.
The Hotel is very clean, very close of the medieval City, great value for money. The bed is hard and very comfortable. There was an empty fridge and cooking plates in the hotel, something I never saw for this price, even if we didn't use it. The room is in a silent area. The soundproofing was below my expectation, you hear a too much noise from the other rooms. We switched off the fridge during the night which occurred to be too noisy. (Maybe it's because the area is so silent that you hear the other sounds too much.)
Friendliness of staff, size of room no
Location close to medieval Carcassone. It was a nice walk to the La Cite.
a clean and modern hotel which was very close to the medieval city
Good location 300 metres from the old city.
Location. The room was a bit small with little space for the suitcases. It would not be convenient for stays beyond one or two nights.
The hotel was admirably placed for visiting the medieval city, was clean and the staff were efficient and helpful. We would definitely use this hotel again if we were revisiting the medieval city.
Modern hotel within walking distance from old town The hotel signage was was hard to see and we drove by a few times before we saw it.
Clean.comfortable hotel very close to the old cite buffet breakfast could have been better