Plus: The location, as this was in the center of Cayenne and not far from pubs etc
Minus: The room I received in compensation to the one reserved was not arranged properly. No bedsheets etc and the discount was less to nothing
Plus: Beautiful historic building, big rooms, nice decor, fancy toiletries. Nice balcony overlooking the square.
Minus: The staff ruin the experience. They do not care about anything or helping The tourists. They have the worst attitude elf any place we have traveled to in years. Could not even call us. Taxi for the ...
Plus: Lovely room, very comfortable and clean. Stylish decor. Staff are super friendly and helpful.
Minus: For the price, I would have expected even a simple breakfast included.
Plus: Great rooms overlooking the Palmistres with a balcony - classical architecture - very authentic feel and the restaurant and bar seems to be the place to be in town
Minus: There was a distinct smell in the room that I did not like
Minus: The room was a nightmare, in the noisy courtyard next to the toilett. Machine noise all night long. Service was very bad
Plus: Superb room (comfort, space, views) Easy to park (free)
Minus: Breakfast (croissant was crushed and shapeless) No pool
Plus: Stay of 4 nights .Liked The old French creole architecture of the building. Very pleasant location with rooms overlooking the Palm Park. Large rooms with balconies. Good modern facilities in room. ...
Minus: The management of the Palmestis Cafe below seemed to take priority over the Hotel side. There was no full time hotel person on duty and one had to occasionally rely one the busy cafe staff if there ...
Plus: This a historic hotel of great character and charm in a perfect central location. The staff were uniformly excellent and could not have been more helpful with our onward travel. The restaurant and...
Plus: My suite was beautiful. The food in the restaurant is *OK*, but not excellent. Some of the restaurant and hotel staff are very polite, but one or 2 of them are *not* polite.
Minus: The wifi was inconsistent - sometimes very good, but often not working.
Plus: In general a nice hotel with comfortable rooms on a good central location.
Minus: Staff could be more professional and friendly. The breakfast buffet was very limited. It took ages before they refilled the bread, there where 3 pieces of fruit and everything was very little. It was ...
Minus: Very bad internet connection, even I can't send out a picture,can't talk the people on video.
Plus: The best thing about the hotel was Adrian at Reception. He was super-helpful.
Minus: The room was pretty basic. More comfort would have been nicer.
Plus: Fun shower with three jetstream possibilities
Plus: Great central location large bedr oom.
Minus: Unreliable wifi and some rooms a bit noisy.
Minus: televisie not functioneer
Plus: This hotel is well located in the centre of Cayenne and it is easy to walk to all the major sights from here. The rooms are clean and comfortable and the staff are friendly and professional. There ...
Plus: The hotel is in a very good location if you wish to explore on foot.
Minus: There is no consistency among the staff. Some staff were prepared to go all out to please while others clearly were not interested. The wifi only worked consistently on the ground floor.
Plus: Great location. Clean and comfortable rooms. Wifi pretty good.
Minus: At times very French service (ie. get ignored by multiple staff members while waiting to check in), but they were generally helpful. The same hotel in Europe would be half the price - but that's ...
Plus: A top-shelf review for what is really a very good value-for-money hotel in central Cayenne. Room was spotless, really good bathroom and a complement of staff who all work hard to ensure your stay is ...
Minus: When I arrived the receptionist did not want to accept my booking.com reservation ! ( as it was cheaper than what they charged themselves!!) It took about 30 minutes of arguments to finally get my ...
Plus: The breakfast buffet offers a wide selection of fruit, eggs, bacon, cheese, cold meats, breads and more
Plus: Bruno was very friendly. So was everyone at the reception. They spoke more than only french. The room was clean and beds were good. Fresh clean towels.
Minus: Room temperature is too high and couldn't be adjusted. Charged me for minibar I didn't touch. Restaurant service and personnel is terrible. Slow and rude.
Minus: Way overpriced. This absolutely is not an 4 star hotel, but 3 stars according to international standards. Website suggest that the SPA suites include a Jacuzzi in the suites, but in fact some suites ...
Plus: The staff was friendly. AC is working. The bed was comfortable. It was clean. A good breeze when sitting on the balcony. Overall ok.
Minus: we booked 2 rooms (one of them bigger) but was not available on arrival. The rooms are small and a bit expensive for what it is (this was my first time in Cayenne but comparing to Europe) The hotel ...
Plus: The staff is very friendly.
Minus: Cleaning needs improvements.
Plus: The location is near the coast.
Minus: The area near the hotel is very dangerous with thieves roaming the streets my partner had her phone stolen from outside the hotel. In the Rough Guide guide it says the staff are confused this is a ...
Plus: The view of the sea is beautiful.
Minus: the breakfast is poor. There aren't fruits, yogourt, chocolate. The bedroom is correct but there aren't iron, showergel... I don't see the name of hotel.
Plus: The location was super and the room was very clean.I would recommend this hotel to other travellers.
Plus: Great location . Very friendly and helpful staff
Minus: The bathroom ,especially the toilet ,was bad . No shower curtain , so everything got wet . Couldn't flush the toilet properly . We used the waste bin , filled it with water to flush the toilet...
Plus: The location was wonderful. It is less than a block away from the corner of the main place, Place des Palmistes. It shares a building with the police station. Around the corner is the nearest convenience store, and there are restaurants and sights within close walking proximity. I arrived at 3 in the morning and the staff made sure that my check in was swift and the room was prepared for me. I checked out, likewise, at 4 a.m., and the staff did not hold me up. They ordered taxis for me efficiently for both trips to/from airport. The cleaning service was respectful and generally thorough. A safe in the closet of the room made me feel that my passport and belongings were safe when I wasn't there.
Minus: Guyane is expensive in general, so it is not surprising that the hotel stay would be a large expense. The breakfast was good and included in the price of the stay, but visitors might not want to eat at the hotel each morning because the same, somewhat bland food more than a couple of times gets really old. The mini-fridge in the room was not working properly so I didn't store as much food in it as I otherwise could have. Also, a light was out in the bathroom and it didn't get replaced. Other than that, it was clean, comfortable, and secure.
Plus: The included breakfast was fantastic - pastries, bread, fruit, yoghurt, eggs, freshly squeezed juice etc. AC worked. Pool looked nice (we didn't use it).
Minus: We stayed here due to its apparent proximity to the airport but it was still a good 20 minute drive, and reception weren't so helpful with directions or a map. The room was fairly small and ...
Plus: The room and cleanliness
Minus: I am not sure if there was a facility to exercise.
Plus: It feels like It is a home basically and you are their guest but it is professionally run The location at 5 mins from the airport is ideal The shuttle service is good
Minus: A bit overpriced for the room quality I would not range it higher than 100 USD
Minus: Wifi wasn't working due to EDF strike damaging the equipment.
Plus: The staff was great. They really helped us out with making phonecalls to different operators and sorting things out for us, for a trip to Isle du Salut when it appeared that there was no trip on the...
Plus: nice and quite
Minus: to far away from town
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