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Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
liked the location bedrooms need to be upgraded and suites are small
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
everthing was perfect
Very comfortable hotel, great value, location
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
Being able to choose location of room
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
efficiency of staff
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
room size and cleanliness too impersonal
Det var en underbar vistelse och hotellet motsvarade alla våra förväntningar. Hotellet håller högsta klass och maten på hotellet likaså. Rent och snyggt samt mycket god service. Bästa läget. Nära till Shopping och stränder samt nöjesliv. Nej
Väldigt trevlig personal, rent och fräscht, bra mat Tennisbanorna behöver renoveras, speciellt nätet på banan, i övrigt var allt utmärkt
Serviceinriktad personal, stort poolområde Saknade kylskåp på rummet
läget, personalen, hygglig standard nej
Utmärkt läge, bra service,hög klass Nej
Bäst var läget och poolområdet samt personalens positiva attityd till kunder och arbete. Illa är ett starkt uttryck men vi var något missnöjda med rumsstorlek, skiljeväggen mot grannbalkonger och den smutsiga klinkkerbeläggningen vid poolen. Dessutom bör rumspriset inkludera kylskåpsnyckeln.
Det mesta var bra och bra mat hade halvpension, men kockarna kunde inte tillaga maten på ett bra sätt De borde lära sig mer hur man lagar mat då rårvarorna var utmärkta. I övrigt mycket bra Negativt var det mycket störande ljudet från närliggande ungdomsställen som spelade till kl 6 på morgonen Annars måste jag säga att bokningarna genom Er fungerar bra Vi har bokat många gånger hos Er kanske 20 -30 ggr nu Personalen i receptionen var i de flesta fall mycket bra Min fru är en Melia hennes eftenamn är från Ireland Se ovan Inget dåligt direkt på hotellet Jo en liten sak var bara en kontakt i väggen i hela rummet och den var till TV-en drog man ur den tappade tv en färgen som jag inte kunde återstålla då hotellet hade en speciell dosa
snabb och effektiv service onödigt dyr pool-bar
Vi bytte omgående hotell, det var ett otroligt buller, med högtatale som spelade till kl 03.00 varje natt, spring skrik och smällande i korridorerna. Det verkar som hela hotellet bestod av festprissar, dessutom mycket porr ställen direkt utanför dörren, inget för en barn familj!! Personalen var otrevlig i receptionen, snorkig och inhte service minded alls. Jag kan bara avråda alla från att bo där!
Bra läge, bra mat, bra poolområde ! Att behöva kvittera ut fjärrkontrollen till TV;n är ett mycket märkligt system ! har aldrig varit med om det tidigare, och då har jag ändå rest ganska mycket, varför detta system ??
Vänlig personal, bra service i barer och restaurang. Utmärkt pool och trädgårdsanläggning, snabb och effektiv in- och ut-checkning.. Städningen, tog vissa dagar mellan 5 och 10 minuter.
nice place, several pools, meal, clean and cosy rooms
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
We like everything except the mattress The mattress
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
top class kids club. very relaxing stay no magners / bulmers
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
The location is excellent, the staff are great and the hotel is lovely
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
Family friendly & pleasant staff Could be difficult for people with walking difficulties going to anf from the besch
I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze. A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.
I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.
I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.
The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over. not 1 complaint
The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate. The breakfast buffet was a bit manic!!
Friendly staff and hotel facilities Brakfeast
Weather and food Our child was abandoned and left unattended at the kids club
The position was good The pool area wasnt the best we have had before
Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation reception stuff was not friendly, rooms are bit tired, also bathroom
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
Very pretty place, very clean, great location.
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Location Unfortunately, the booking was not received and we were put a room we had not requested. A lot of mix up and ended up paying more than the original quote. Always use Booking.com and always this hotel, so this experience was a little disappointing as we had to change rooms during our short stay
The hotel itself is absolutely great in a fantastic position
The El Mirador was luxury personified...very quiet but we had a fabulous stay there. One note, eat at the Torre Mirador restaurant just below the hotel...again fabulous with brilliant music.
It was very luxurious and the facilities are excellent.
Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!
The comfort, friendleness of the staff and the spa. Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.
The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one! The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.
The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception). If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.
Nordac walking, some other keep fit routines and massage Lack of vegetarian options on menus
This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended. Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.
The sea view and balcony. The size of the bed and room.
Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect The hotel is situated far away from the sea and from the city center.
not consistent service at lunchbar at lunch time. Otherwise no complaints
Trevlig personal, lyxigt ställe. Dåligt ljudisolerat mellan rummen.
Rummen, snygga och fräscha! Vi fick en 2-rums svit som passade våra behov perfekt i storlek och läge. Stor balkong med solbädd! Avsaknaden av strand och strandpromenad! Hotellet gränsar till strand, i detta fall ett stenrös! Störande flygtrafik vissa tider på dygnet pga närhet till flygplats!
Fin anläggning, arkitektur, barnklubb och tillgång till övriga aktiviteter på området. Mycket bra restuanger samt pool-områden. Ligger nära flygplatsen.
Personalen var vänlig. God frukost. Trevligt och lugnt område. Sköna promenader även på natten.
den lyxigaste frukosten jag någonsin ätit på ett hotell.färskpressad jordgubbsjos och hallonsmör!!ett snyggt designat hotell lite svårt att hitta i hotellet,för mycket "råttgångar"för att komma ut.
Very nice place. All the ingredients for an excellent stay are present. Special grading for the wonderful breakfast buffet. Never experienced such a choice of good and fresh food. Never been disappointed during our stay.
Great location and value for the money. The spa personnel.
Breakfast buffet was fantastic. Staff very friendly but repectful.
cappuccino (with milk) bad coffee at breakfast. No cappuccino
The atmosphere was very relaxing and the area where the hotel was located was pleasant. The facilities were great and the staff went about their duties in a friendly but discreet manner. The breakfast buffet was extensive and very enjoyable. Decor was palatial. Really enjoyed our stay.
Beautiful hotel and lovely staff
very friendly atmosphere, staff very helpfull, nothing to complain!
Well designed, high quality hotel. Swimming pool excellent. Very good location close to the beach in a nice area. For a 5 star hotel the food, though perfectly acceptable, was not quite of the same quality as we have encountered on our previous visits to the Canaries.
position bar products,old type cocktails
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
Finally relaxation and offload -
room was very comfortable and clean, beautiful garden and very pleasure staff.
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
Buffet meals are wonderful. No negative points.