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In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
Efficient and clean
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Location Beds were lopsided, couldn't sleep on it.
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
almost everything $65 for parking at their hotel. too much for guest
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
Easy walk to many restaurant, sites and public transportation.
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Bed was to soft pillows
I enjoyed my stay. No recommendations for improvement T this time
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Right by elevator
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
Läget är mycket bra för möten i Loopområdet Inget WiFi på rummet
Närhet till bankdestriktet. Ganska slitet hotell
Det fanns varken WiFi eller minibar på rummet. De drog en hotellnatt på mitt kreditkort långt innan vistelsen.
Young un-educated receptionist
Lugnt läge fast ändå centralt. Hyfsat pris.Familjärt utan att vara lågbudget.Luftkonditioneringen fungerade utmärkt.Att få räkningen in under dörren sista natten. Saknade minibar -egentligen bara möjligheten att kyla dricka och frukostyoughurten. Lyhördhet.
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
Large lift lobby, never needed to wait for lifts Exorbitant price for outdated facilities. Extra charge for gym use, for 2-hour checkout extension, poor Wi-Fi coverage, HHonors login doesn't match room reservation detail. Do your wallet a favour and stay elsewhere.
need upgrade. Wall paper in bathroom peered off. Mattress was uneven and too soft. Too dark in the room even in the daytime.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
Great location for walking to a concert at soldier field Waited line for 30 minutes to check in and that was for the Hilton Honors pre-checks. Regular check in line was likely 45 minutes+. Keys to our room didn't work. Had to wait in line another 30 minutes for new keys. When we returned at midnight from TS concert and tried new keys they did not work either. Waited 45 minutes for security to open door with 3 small exhausted children. After calling 4 times for security and no luck I finally spoke to a manger and he came and let us in. Was supposed to put new keys under door overnight that was not done. Never received a working key the entire stay. Needless to stay they comped my room. I still had to pay the ridiculous $69 for parking. We will not being staying here again.
Great Location and staff. Booked direct with Hilton for same price with a better cancellation policy and free WIFI for HHonors guests. Plenty of parking around hotel (spothero.com)
Bra läge i staden. Trots storstad så var det lugnt, hördes inte mycket av trafiken. Bra hotellrestaurang/bar med bra priser. Nej.
Mycket bra centralt läge med nära till tåg till/från flygplatsen. Ett bra hotell om man vill kunna gå omkring för att lära känna staden. Nära till muséer och utmärkta bussförbindelser. Nej egentligen inte. Mitt rum vette mot en innergård som inte var så rolig, men enkelrum brukar inte ha bästa läge.
Personalen var kanon! Det var VÄLDIGT centralt, allt fanns inom gångavstånd. Skulle man utanför stan så fanns busshållplats utanför hotellet. Rummet var på tok för litet för tre personer. Restaurangen som låg i anslutning till hotellet hade sur personal och de var inte ett dugg serviceminded...
Everything was great!
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Very modern hotel. No pool
The room was perfectly sized and extremely comfortable. Not a single thing.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The staff was rude and disrespectful. The staff.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Close to the El; convenient
Bra läge, trevlig personal mycket prisvärt hotel, passar lika bra för week end som för arbete.
Stora fina rum. Utmärkt läge mitt i The Loop. Ingen frukost på hotellet (men det fanns frukostrestauranger alldeles intill).
Utmärkt läge, vackert hus, fin utsikt, enkel incheckning, bra med dricksvatten att hämta själv på varje våningsplan.
Gratis rent kylt vatten. Kaffe/te-kokare på rummet.
Perfekt läge och parkering precis brevid entren. Litet rum för att vara USA men väldigt fräsht och rent
Rummen var bra och rena. Dålig hantering vid incheckning, hotellets restaurang är en katastrof, service under all kritik.
Läget och tillgång till internet Liten och trång lobby.Saknades bl a tillgång till toaletter.Stökigt med pågåend ombyggnationer.
Proffsigt bemötande och snabbt fixande av fel som uppstod Nej
Läget var superbt, mitt i The Loop, nära till Grants Park och Chicago Blues Festival. Vi bytte rum. Det första hade en stor ventilationsanläggning utanför vårt fönster.
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Location, interior design, amenities
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
Its just 18 floors
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
Room was amazing. Facilities (pool, fitness & game room) were phenominal
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
large suite good for family Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
Large room; very clean; excellent location Lack of countertop space in bathroom
Breakfast no flexibility, no helpful staff
Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing. A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
Great service and attention to detail. Very guest oriented and helpful. $50 for overnight parking.
A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
centralt beläget med gångavstånd till shopping , restauranger , sevärdheter
Nära till flera sevärdheter, mycket inom gångavstånd.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Central location, nicely decorated, friendly and helpful staff
The view and the equipment of the hotel No breakfast provided
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Central location Nice view Quiet room
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
Staff was very accommodating. There was no hassle and no charge for a pull-out bed. They even granted us an extra hour when we were running late on departure. Sadly, I can't give them a perfect rating. On the floor beneath the desk in our room I found a dirty old razor blade. I firmly believe that this was in place for quite some time because of how it was embedded into the carpet. Had one of my children discovered it first it would have ruined our entire vacation.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
great location Sheets too short, wouldn't stay on bed.
Decent price great location south loop great value. Small bathroom
Good location, comfortable
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
Location + king room was very comfortable 1 elevator broken
We liked the cleaning lady. She was kind and the most professional. We also liked the gentlemen who helped us get a cab. He was kind and treated us like family. I didn't like how I specifically paid for a standard dooblw queen room months in advance for three days only to arrive and they tell me, "sorry we on have one queen a couch and a cot". This was not a first come first serve. They told me on the phone specifically what i would have. He room unpaid for. Never once did they try to accomidatw me the next day or offer a discount for the inconvenience.I paid over 700$ so my older boys could sleep on a cot that hurt his back and a roll out couch that the springs poked through . This was our first time to Chicago.
The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Everything was perfect. Amazing views of the river. Only open a month.
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
Staff were horrendously unhelpful on more than one occasion
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Exceptional customer service training, great rooms, super location
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.