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Darryl at reception & the rest of the reception & housekeeping staffs were very helpful & friendly. The location is perfect for walking around the city to all the local attractions. The room was clean & comfortable but basic. I had a nice view of the square & the lake. I just wish the room had a fridge and/or a minibar. The coffeemaker also didn't work very well & leaked half the water out. Not a big deal as there were coffee shops nearby.
Overall the hotel was very nice. The beds and pillows were super comfortable and the location was really convenient to most of the downtown attractions. There were some really huge drawbacks though. Most of the hotel smelled like bleach. While I appreciate the cleanliness, the smell was overwhelming. The biggest issue I had was the wifi. I like to use my iPad before bed but the wifi was so poor and so slow I didn't have the chance. Also, you have to pay for using over 510 KB, which is kind of ridiculous. The breakfast bar is a total rip off, the food is stale and dry and flavorless. Skip this and grab something to eat at the grocery store down the block. Finally, the staff seems really uninterested in making you feel welcome. The waitresses at the breakfast bar were more concerned with their phones, and the front desk was rather cold.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave.
Location Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Room had a nice view Staff were pretty rude ... parking not included in rate .. it was 24 bucks to park ... room wasn't very clean
Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Close to Progressive Field, Rates were resonable, Staff was curtious. Room didn't have a refridgerator or microwave
In downtown area,breakfast was good 1-Bathroom not isolated 2-coffee maker was inside the bathroom I had to reposition it out 3-no swimming pool.
The underground parking garage. I have a large vehicle and should not have been directed down there. the outdoor lot would have been more appropriate.
Downtown and near restaurants. On a fairly upgraded and police monitored street Dirty, small, very schetchy parking area
Too much noice during the night (garbage trucks and all sort of other city noices).Reception area and elevators need a good clean up.
Lots of construction next door which provided lots of loud noise. Very hard to sleep and relax.
Aside from some issues with the shower, the hotel was fine
The room was very comfortable and inviting. Breakfast was good. Staff was also very pleasant and great view from our room. I didn't like that it didn't have a pool.
Paid for a king bed and they only had a queen. Not impressed. Also the room wasn't ready when we went to check in at 330 pm.
Very close to the event we were attending. I did not like the Subway that was right below the hotel. Our room was right above it, and smelled AWFUL!
Yous havent restaurant, very expensives I think will better around 50 dollar per night. I service botton is worse. Your havent boottons.
the staff was very rude, and didn't believe me when I explained that someone was staying in my room after I checked in. I had to wait for a while until they could get another room ready for my fiancee and I. There was also a lot of illegal activity going on with people asking for and selling drugs out front and what seemed to be prostitutes using this facilitate. If you have kids diffidently avoid this place at all coasts.