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Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
Breakfast, employees view from room
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
Clean, decent hotel with good rooms
good for business, not for pleasure. Breakfast was not very good.
very friendly staff sauna or spa was not available
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
Fantastic Design, Very good breakfast Barkeeper refuses to take orders at 23.00 hours. I simply wanted to drink one beer - request refused.
Very good design and comfort. Good breakfast. Small selection of drinks at the reception bar.
the bed was too short and the pillows too hard
Friendly staff, excellent breakfast, comfortable room. Food not v appetising.
The hotel was well appointed and the rooms were large. The staff were very pleasant and helpfull The car parking facilities were not adequate for a full hotel.
The staff was very friendly and very helpful. They went out of their way to help us in every way. We chose this hotel because it advertised a fitness room, sauna, etc. They are in the process of finishing these rooms (due to it is a brand new hotel). But do not advertise these features if they are not ready for use. We were very disappointed that we were not able to work out.
The hotel looked great, very luxury, had a great location. In 5 min with the bus/taxi you arrived in the city center. The staff was excellent and the room was very clean and modern.
The Hotel is new and clean. Everything was OK this time! We slept in room 213, we would like to tell the managment of the hotel, to check the plates/tails in the shower near the crane, there will be problems in the future. Last time we slept on the 7 floor and there was a problemm with the airco.
Nice design, very nice rooms, nice hotel. No enough parking spaces and the hotel is almost outside the city (not a very good location).
a modern clean nice hotel, in a good region in fagget florest and ten minutes of Cluj center
Excellent, very peaceful location. Huge rooms with balcony. Very nice restaurant 20m away.
the rooms are spectacular, the size, the design, the quality of furniture, the sheets, the balcony huge yes: they didnt took care about the details, not knowing that the room we got the shower didnt work. when we changed the room we realise that we didnt get in first place the right room , according to what we reserved. we got a standard room instead standards superior.
The rooms are very nice, breakfast was ok. Friendly staff Nobody noticed that the complete door of the showercabine was missing - thats Romania! :-)
Very nice welcome, very friendly and helpful, lovely place to stay with garden, felt like home
Great place. It offers all the comfort and luxury one could desire, keeping a personal touch in the same time. Also, there are very friendly and open people there.
This cosy hotel is located in the quiet residential area in 5 min walk distance from the city center. The care you get gives you home feeling, your wish is satisfied even before you think about.
In this hotel I found a part of my family in our guestkeepers. The hotel is clean and comfortable, it is more like a nice home and not an unfamiliar hotel. The landlords are very kind and helpful, so I can only recommend it for everybody.
Very friendly & sincere staff, pleasant services, clean & stylish room, family atmosphere... We were so happy in this hotel!
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Here you can find the same good quality services like in Western Europe.
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
Good staff; good views; good room Need to have tea and coffee making facilities in room
The space in the room and the staff was very nice
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
all is great, te services, the food, the design, the quality of materials and the staff none
I really enjoyed my stay. Great staff and great food. Congratulations