Det bästa med hotellet var dess läge, nära till Heathrow airport och ett ganska överkomligt pris. Nej
Läget Lång kö vid incheckning kl 23 när man ska upp kl 04. Ville ha bättre info om avgångstider för bussar på morgonen.
det basta var att hotellet hade shuttle bussarna som gick sa ofta. chaufforenna var mycket hjalpsamma. mkt trevlig pers. pa hotellet. hjalper vid en situation som nar man reser och bara vill att allt flyter pa. att det inte ingick bara en liten frukost med the och toast for det priset
Det tog alldeles för lång tid vid incheckningen.
Please write at least 15 words No
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
allt var kanon nej
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Läget passar mig bra för kundmöten
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
good service, quiet location
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
Location and friendly staff. The hotel was very dirty.
Tillmötesgående personal, bra kommunikationer till och från hotellet. Skulle uppskattat riktig ost på frukosten. :-)
snabb smidig in o utcheckning för vår kulturella bakgrund något påträngande servicepersonal, frukostbuffen var bra men förvänat
Så bra och lämpligt beläget för att spendera natten på före avresa på Heathrow. Ej prisvärd mat (frukost).
Stora och välutrustade rum med bekväma sängar. Trevlig personal och bra frukost. Utmärjt läge nära Heathrow.
We were in London for 22 hours to see a concert. We choosed a hotel close to Heathrow. Good standard, nice room, good service in the front desk.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
superb location. 1st class service by all of the staff. good value for money.
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
It was a family run Hotel with more than excellent service and we were made to feel more than welcome during our stay. We would recommend this Hotel to anyone in the future.We will be using it in the future.
cheap, free parking. My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.
The hotel staff was very friendly. If you just want to stay one night or two that`s fine. I wouldn`t stay longer for that price. the bathroom was outside. It looked very old, rather like an hostel. The breakfast was just like that of an hoste. However the hostel staff was more than friendlz
We liked the bed, which was very comfortable and the electric kettle which was very useful. We also liked the milk and cereal at breakfast. The staff were nice and considerate. The "bathroom" was incredibly small and cramped: one couldn't wash one's face without getting one's feet wet and there was a musty smell.
price and location warm hospitality of the owner host hotel was under major renovation, bar closed, lobby full of workmen, room only partly finished only one towel even though they charged me for two people. No internet service, no breakfast as the only table was full of workmen staying there while they worked on the building and they treated the hotel like their dormitory.
There is nothing that I liked The smell in the bar area and the drunken people that were hanging in the bar area. It was uncomfortable and you couldn't sit and receive a visit in the bar area.
manager went out of his way to accomodate us
I and my partner enjoyed our stay at the hotel and the staff were like family to us. We would definately love to come back. None
it was nice and warm this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.
Non About all
WIFI AVAILABILITY CONSTRUCTION WORK UNDERWAY ON HOTEL, NOISY
Staff polite, attentive and very helpful Lack of good restaurant. Buffet not our scene.
Well laid out and easy to find my way around. Very clean and comfortable rooms. Very good value breakfast. Friendly helpful staff Was at a business meeting and it became a bit crowded and confusing around lunchtime
decor in room, quality and service at breakfast breakfast and check out was a bit too early in the morning for me!!
it was in a superd setting it was modern near our golf course the buckinghamshire gc the staff were very good esp the barman carl who was very professional no
Clean, large and comfortable room. Reasonably quiet given proximity to Heathrow and close to my uncle's nursing home, which was an unexpected bonus! Staff were also very helpful in identifying places to eat and drew maps/gave directions.
they helped me out with a taxi phone number and by getting us some food after room service was closed at 10pm
Room with balcony! N/A
The Conference facilities....very good Our double room was slightly small for a double room, and the TV had poor reception...
Excellent Gym and swimming pool The rooms are in need or refurbishment and the food is limited.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Early check in after a long haul flight was not possible
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
the bedroom itself food and service
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
Room and ameneties Wanted to extend my stay but hotel fully booked