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We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel. They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.
Balcony on the Plaza de Armas (not every room); absolutely the best location; peaceful interior. Free luggage storage while you are away on trek. The Plaza has street noise at night and cranks up quite early some days. When we were there, it got noisy at 6.30 am on a Sunday morning for the annual Cusco festival.
Location, location, location. Decent breakfast. Free luggage storage. Late night and early morning nose from the Plaza.
Impeccable service! They made us feel very welcome and special. All of our needs were accommodated: needed to organize a last minute trip to Písac—no problem, amazing 3-course breakfast in bed (with freshly squeezed juice, omelette and sweets)—of course, breakfast to go at 5am—sure, best seats in the restaurant at the peak hour—done. About the white room: it's enormous. There's a kitchen, a huge dining table, a couch, a bath, a bed on the second floor and even a work-out station with weights and a balancing ball. Crazy, and awesome. The room can easily accommodate a party of 15 or so people if you choose, yet at the same the fireplace made it very cozy for just two of us. We absolutely loved it! The king-size bed in the White room is unfortunately two full-size beds moved together; we had to choose a side. One night there was no hot water, which we were told was common for Cusco. Both were only minor inconveniences for us.