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Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.
A spacious room. Shopping mall is just a few minutes walk from the hotel.
Close to airport. Next to the mall. Room upgrade When you order food from outside, they make you Come down and get. The consierge will not bring it.
The friendly nature of all staff we met,
I like the location; the rate of the summer it should be for the year for the resident/National In the bathroom the showering area it need curtain because it is transparent and it had two door for the same area.
The room had sharp corners that was not safe for my one year old baby
the size of the suit and the restaurant (anis) were excellent some toilets do not have hand showers
professional check-in and out. my early wak-eup call to get my flight
i liked the room its was very nice and toilet was amazing and the pool was really really gud the wooden blinds in the toilet were peeling off
Very well done room with all amenities. I made a service request (fix internet) late in the night, and it was done immediately! Superb! The buffet, while it was widespread, could have more tasteful with a multi-cuisine touch added.
I loved the pool Internet service cost a fortune.
I do like the greek veiw , the location of the hotel , and I llike the shopping mall connected to the hotel ,and the spa No
I stayed one night so difficult to juge. I selected the hotel for 2 reasons: close to the Dubai airport and I am a member of priority club. I must say that the hotel was better then expected though I knew by family members that it was very good. No negative aspect but I had a very short stay.
The view back to the city from the room was fantastic. The room was well laid out and the bed was very comfortable. The Concierge staff (especially Joe) was extremely helpful. Considering that the restaurant was not overly busy, the process for getting food from the egg station at breakfast seemed rather odd, as opposed to waiting whilst the eggs/omelettes were cooked. On the night of our stay, the waiter service in the Belgium Pub was not up the standard experienced on previous stays.
Their special way of greeting when u enter the hotel
I would like to praise Mr. Joseph in the reception for being professional and helpful. He has an excellent attitude that looks natural and not made up. Such staff should be appreciated and recognized. Gym is not open 24 hours
The hotel is very comfortable and clean, attached to a shopping mall, very close to the airport and most of interests, nice valet parking facility The staffs are not so friendly when you check in; the hotel not offered a free breakfast with regular price. The time of check in and out policy are so terrible.
Very nice spacious rooms, excellent lay out with superb design
Close of Festivel mall, quite area
Everything Quality of food in the "Zaytoun" restaurant (located on 5th floor)
Everything about the hotel was excellent! The staff was courteous . The place was super clean. The food was spectacular. One of the best stays I have had any hotel in years. The remote for the tv was difficult but that's a pretty small concern.
Really good location, brilliant staff, and good facilities. Damp smell in the corridor of the 9th floor near the lifts.
The hotel is very well laid out and in close proximity to Festival City Mall. The reason for our trip was to attend the Race to Dubai Golf Tournament and it was a big plus to receive a complimentary golf lesson at Al Badia and to be able to have endless balls for a 2-hour practice session on the range and pitch/putting facilities. Joe at Concierge deserves a mention for high service quality and he also remembered me from a previous stay. Everything was absolutely positive, except if I had known we would wait so long for the limo service to Al Badia Golf Course I would have used my own car.
Accessability to other tourist venues in Dubai and to Festival City Shopping Mall.
Perfekt ställe att stanna till på efter en lång nattflygning till Dubai. Checkade in, dushade och åt frukost och sov sedan i 6 timmar och checkade ut utvilad och fräch för att sedan komma lagom till incheckningen på ett centralare (och dyrare) hotell i Dubai.Samma gällde inför den tidiga flygresan hem.Checkade ut från det dyrare hotellet,lämnade väskorna i receptionen,hämtade väskorna senare på kvällen och checkade in på Premier In. Sov, telefonväckning, gratis shuttlebus till flygplatsen som tog 5 minuter.Perfekt! Nej. Rent tyst och trevligt men hotellets läge räknas till the airport så taxametern på taxin startade på 20 dirham ist för 3.
Flott hotell. Jag blev inte haemtad paa flygplatsen av hotellets buss, trots att jag begaert detta naer jag bokade paa er site -- hotellet sade att de aldrig faatt informationen fraa er.
Det var tillfredsställande på alla sätt
Brand new and great design.
Hotel room is in excellent and comfort give me full satisfaction. I will prefer to coem again and the best thing is there is good staff and cleanliness. Great stay there and looking forward again ... Only the thing i dont like the hotel is appearance of the hotel from outside is really worst. Not attractive at all. 1st impression for me is worst but i really enjoy my stay there.
Very comfortabl and cosy hotel room. Breakfast should be introduced and also Indian channels like zee tv and sony channels.
Everything was thought off neatly! No maintenance of different small bits related to the furniture and its appearance otherwise knobs startedto disappear and cupboard doors will fall apart soon
balcone of apartment & quiet swimming pool havent water heater-house keeping was not but tissue paper . soap & shampoo just they clean the trush.The bbf was just little choices.
The hotel is clean and comfort easy to find it. only there is two Elevators
Normal We booked for dulex rooms and it was confirmed but when arriving we were given a different type of rooms because no dulex romm were available!
Läget var bra för oss. Mycket trevlig personal i receptionen och rummen var utmärkta. Poolområdet var riktigt tråkigt.
Fint rum och mycket trevlig och serviceminded personal. Inga problem att byta rum då det 1:a rummet luktade svag rök. Ganska bra läge. Prisvärt! Jättenöjd! Har inga klagomål
Staff was very cooperative and helpful. Facilities like swimming pool and exercise equipment are well maintained. Wifi Internet facilities was available free of charge and round the clock. Mangement did not accept the payment except by cash
Easy to excess, Good rate and clean. The Matres of the Master bed room to be change it is very soft. Why they stop cleaning the dishies? This service was available before!.
The Hotel offers W-Lan against payment. However it did not work, even the Hotel assitant tried to solve the problem. He failed.
the apartment big when i ask them for a towel thay said its not avalable, the internet is too slow
nothing everything ...The most important thing is the value of your payment. This hotel apartment is very bad if you compare it with others in same rate
Atmosphere of a homely appartment that was well equipt and luxurious at the same time Pool needs to be heated
Clean, plenty of space, excellent wifi. Nice pool and good value for money. nothing
Great location adjacent to Metro. We used it for a quick one-night stay for an early morning flight out of Dubai Airport Terminal 2. Staff is very professional and the room is quite clean with good quality furniture. The room is a bit too large with lots of empty space. Internet could be cheaper or free.
Apartment size was nice and the location is fair and too far from well known shopping malls and attractions and close to both airports (Dubai and Sharja) No washing machine. Refrigerator wasn't working. Coffee maker available (not so clean) but no coffee or tea or even drinking water provided.
The apartment was fantastic sofa and decoration of a very high standard and the staff were very helpful however the beds were too soft and not realy adequate for a long stay The location was very difficult to find
Otroligt gästvänligt och familjär stämning. Fantastiskt att vara här med små barn :-) Stora luftiga rum.
Trevlig personal, bra läge. Otroligt gammalt och smutsigt. Insekter kröp omkring i rummet och fönstrena var så smutsiga att man knappt kunde se ut genom dem. Poolområdet var också mycket slitet och smutsigt.
Nytt hotell. Utmerkt standard. Langt fran allt men taxi er billigt. Svart att bestella taxi.
Mycket trevlig personal. ok standard och nära till det mesta. Menyn var ok även om den var något enkel. Värdelöst internet trots att det kostade extra. Gick inte att ändra värmen på rummets ac. Vi tvingades vara kvar I 6 dagar P.G.A. vulkanaskan även Eruopa - då höjde man hotellrumspriset. Vi fick inte betalat av flygbolaget heller.