Eira do Serrado - Hotel & Spa

Utsikten från hotellet var väldigt fin. Personalen var bra och hjälpsamma! Det var rent både i rummet och i de allmänna utrymmena.

Hotellet behöver renoveras, det kändes gammalt och luktade lite konstigt ibland, kanske mögligt? Spa-avdelningen användes inte av några andra gäster under hela veckan då vi var där. Vilket inte var konstigt då vattnet i poolen och bubbelpoolen var kallt! De hade högljudda fester som pågick till sent på natten. Utan förvarning. Frukosten var inte bra, om man inte kom när den dukades fram kl 07:00 så var maten antingen slut eller kall. Brödet var hårt, möjligtvis gammalt.

Läget är fantastiskt, men vägen dit är om en har anlag för vertigo inte rolig.

Resan dit.

The view from the pool area is as stunning as on the photographs. This alone was the reason I visited and I would say it was worth it, but not for more than 1 night, with dinner elsewhere. Staff were very friendly and helpful, making every effort to make the stay enjoyable. As an event was being held in the restaurant they moved my room to the other side of the hotel, which was very considerate.

A few things made the stay 3* instead of a quite easily reachable 4*. The sauna and steam room were both switched off, making it more of a pool/jacuzzi than spa - a shame given this was the reason for my visit. The restaurant dinner was sub-par for what I was expecting, though the waiter was very helpful and accommodating of this. Breakfast was also average. It's also the only hotel where I've been handed a TV remote upon checking in! It took 4 attempts going back to reception to get a working remote, why not just keep them in the rooms and regularly buy batteries? A lot of tourists arrive at the hotel location to walk down the levada, who are charged to use bathrooms / overpriced cafe etc. It is a shame you are treated like a coach tourist by default instead of being asked if you're staying in the hotel - it feels quite hostile by default outside the hotel building. The 2% card discount for hotel guests at the restaurant also feels barely worth implementing... This could be a great place with improvements to the kitchen, less frugality and consistent / higher quality spa experience.