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The staff were friendly Rooms need updating, damp on the walls under the window and there were tiles missing in the bathroom
Great breakfast buffet at very reasonable price. Super easy access from the highway with free parking right in front of hotel. Good bathroom.
We were shocked when we drove up to this hotel. It was not what we were expecting based on the area and other hotels we saw. It was beautiful inside and out. The staff was very friendly and the room comfortable.
easy to find (near main road) hotel star rate does not corresponds to the fact, hotel corridor refrigerators (free minibars) were empty
Other staff, waiters etc were quite pleasant and helpful The head of reception (male) was very unwelcoming. He needs to learn to smile at visitors when they arrive,
the location and the service no
Very nice hotel: parking - available; good breakfast; English-speaking personnel; comfortable rooms.
free mini-bar, central location, nice room
The hotel was of a good standard although we felt that it would have served us better had it been more central.
Polite and helpful receptionist. The first and last time we found this during our tour around Spain The bar was closed until 8 o'clock and it was so difficult to get a drink, we gave up.
Clean spacious bathrooms, including bidet and large shower. Large and soft bath towels. Staff is somewhat less than friendly, maybe even a bit gruff.One can hear the people in nearby rooms use the bathroom at night.... bad soundproofing.
They had no record of my booking (as notified to booking.com by separate email
well positioned in the centre of city. Excellent staff and comfortable room lack of control over air conditioning. restricted on street parking
Located on the center town The noise and the bathrooms
The hotel is very well located, We had from our room a very nice view over an historical buiding. staff was very nice
We have stayed at the hotel last year and were happy to stay a second time . The hotel is in a good possision not far from Madrid and the staff are extremely pleasant and helpfull . Accomodation is clean and modern and the secure parking is an added bonus . Meals were also good nothing we did not like about the hotel
Cleanliness and nice welcome from reception staff. In fact the lady on reception wore a number of hats: Receptionist, Barlady, Chef, Waitress and Odd Job Lady Although booking.com advertised that there would be a bath in our room, we didn't get one, which was a dreadful shame for us because my husband had been looking forward to a soak in the bath after his 7-hour drive. Also the restaurant was rather limited in choice of meals. It was also difficult to get to from the motorway, even though we could see it from the road.
Beds were hard. OK if you like a very, very firm matress. Very good breakfast. Host was very knowledge about questions we asked and spoke some English.
Cleanliness and size of room location not so good, and breakfast not great.
I was very impressed with this Hotel. The manager and staff were very attentive throughout. We stayed for dinner and continental breakfast which were both excellent. The hotel was spotlessly clean. It is very handy for the motorway and the manager was helpful with suggestions for the next leg of our journey, circumnavigating Madrid. This was the best hotel we stayed in during our 4 week trip.
food had a home made feel. given a smoking room - as a consecuece bad night sleed due to fumes not evident as I had cold and disguissed with a deodorant late at nigh woke up with a foul taste of nicotine - not clear instructions how to get to the hotel. - Noisy from being so close to the motorway
We'd been victims of a scam on the way. The hotel receptionist was fantastic and helped us to contact the police. Secure parking. A bit hard to find especially as our Navigator had been stolen.
Clean; easy access to the freeway. It is nothing like what described in recent reviews. The room was clean but small and very basic. I would say no more than a 2* rating. Buffet breakfast was also very basic; nothing to write home about. I spent 31 nights in (mostly) 4* and (a few) 3* hotels around Spain during August-September and I would rate this one at the bottom of the list. On the other hand, it wasn't the cheapest one. Indeed, they give a free secured parking, but the parking is also the front of the hotel and it gives some kind of uneasy feeling like being imprisoned with the close big steel gate. To go to down you first drive 3 km in the opposite direction on a one way service road and then you make a U turn to go back on the freeway.