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The hotel decor is attractive; even the new wing feels very traditional. The bed was very comfortable and the staff were very friendly.
The concept of two hotels in one was wonderful and it was a pleasure to see the ladies in their beautiful Ao Dai traditional dresses. Concierge services were very effecient and the hotel arranged all kinds of transport- rickshaw rides, taxis etc were easily arranged. On my last morning I stopped to eat breakfast at one of the restaurants and ordered pancakes ...and was quite taken aback to see both the poor quality and presentation of a basic breakfast item. The other thing i would like to point out is that a steward named Toh near the pool offered to arrange a car for us to a trip to the nearby villages- he said the hotel was Ok with him doing this service. The driver who drove us to the villages was constantly talking on the cell phone and driving single handedly which made us very uncomfortable. He also didnt know the roads. He was supposed to drop us to the airport the next morning and he didnt show up! I would recommend the hotel discourage their staff from offering such services.
The stalfs are very helpfull and the room is really clean Lobby too small and is very noisy when there is lots of people in the lobby
it takes you back in time - luxurious. they charge $5 USD to use the internet and $1USD to photocopy a page - for a hotel of this standard these should be free.
Truely excellent colonial hotel. Service and facilities are superb.
Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer
The service was wonderful, our room (in the old wing) was very romantic and comfortable. Food was lovely and the hotel has an excellent location in the French Quarter. Hanoi is small and it's only a 10 minute walk to the Old Quarter as well. The only thing that was a very small disappointment was that they took our towels away for laundry even though they instruct us to hang them up (which we did) to save on washing for environmental reasons.
We stayed here for a night splurge to end our trip in Vietnam and it was well worth it. Not cheap (certainly by Vietnamese standards) but very, very comfortable. Everything you'd expect from a high-end hotel.
The bed was very comfy The hotel never received my booking via booking.com and this caused me many problems. The staff helped and contacted yourselves but they had no record of my booking despite me having confirmation from your site. Also the shower continually leaked and this was an issue.
Luxury rooms, pleasant bar and swimming pool, good fitness centre and spa, attentive staff, helpful staff
Feeling of french colonialism.
Nice rooms, friendly staff End price about 25 percent higher than booking.com offered.
Rooms, comfort, serivce and location were all great.
The hotel has a central location within walking distance of the shopping areas and major attractions. The pool area was nice and the breakfast buffet was the best we had during our trip to Vietnam. Our booking turned out not to include breakfast so when we checked in we had to upgrade to an executive room to get breakfast. It was nice though that the executive room included afternoon tea, snacks, free internet service etc.
Location was good and only a short walk to various sights of interest.
Room was great and the breakfast buffet was wonderful.
Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.
location is fantastic TV in the room is out of date
Food was really good in all restaurants. Facilities are old
Bedroom en breakfest very good.
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
Large, comfortable room Indifferent staff
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
Very polite staff
Luxurious feel Room felt a little humid/damp.
Great friendly service and location No bar access
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
Great staff, clean rooms, very nice
The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.