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A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Old furniture, bad smell. This is not 5-star hotel for sure.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
Helpful staff, good food, comfortable room, ease of access to airport
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
Large, spacious room..nice beds.. Small bathroom
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
Breakfast was excellent. Opening hours of swimming pool.
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
Frukostbuffén och lokalen med utsikt över stan Buller från gatan störde nattsömnen
Fantastisk utsikt över hav och hamn från balkongen. Centralt läge i staden. Fick bra hjälp med internet, som var gratis, och inte som i Athen där det kostade en krona per minut. Minibaren var kompressordriven och inte ett tyst absorptionskylskåp, varför den slog på var 24:de minut och gick 5 minuter med ett visst brum. Från automatsäkringarna hördes även ett surrande ljud som gick att ta bort med att slå av säkring 3, men då försvann all belysning. Sängarna kunde varit mjukare.
Fantastisk utsikt både från rummet och restaurangen, god frukost, trevlig, hjälpsam och diskret personal. Nära till allt, lätt att hitta. Mycke ljud från de stora båtarna i hamnen och flygplanen. Om man stängde fönstret så minskade ljuden betydligt, bra ljudisolerat. Mycke störande var att röklukt kom in till vårt rum via ventilationen från andra rum.
Hotellet ar centralt belaget nara till hamnen, dar jag tidigt pa morgonen skulle ta baten vidare. Jag hade turen att ha en stor solig balkong hogt uppe utan storande trafik utanfor.
Hotellrummets utsikt var magnifik. Be att få bo på topfloor vån 6 så får man jättefin utsikt. Jag hade betalt för frukost och den american breakfast som hotellet hade var inget bra. Gott vitt bröd, men annars inget märkvärdigt. En ostsort, en skinksort. Lite frukt. Honung och chokladcream att ha på smörgåsen.
Mycket vänligt och generöst mottagande av oss gäster. Har inget att framföra.
När till innerstaden och hamnen.Vänlig och hjälpsam personal. Nej,
Personalen var trevlig och relativt hjälpsam. Hotellet levde inte upp till den standard ett rum för 38 euro/natt borde hålla. Det är ett lågt pris, men med tanke på hur rummet och badrummet såg ut och kändes borde priset ligga ännu lägre. Hotellet funkar för en natt om man inte är för kinkig, absolut ingenting jag skulle rekommendera med tanke på att jag hittade ett rum för 30 euro/natt, där personalen var ännu trevligare, stardarden högre och läget lika ok som Mirabello. Rekommenderar Hotel Lena varmt.
Very friendly and helpful concierge who did everything he could to help us in whatever we needed. We did not ave access to out room until after 5pm - some 5 hours after the official check in time !!!
Our welcome and the cleaness of the room Our room did not have a outside window, would not have liked to stay in that room moor than one night
It was perfect, that there is wi-fi in the hotel and I could use the internet. The breakfast were not so good.
Location near the port and the bus station
close to port noise, size of room cleanliness, location on main road
we chose it as close to the port and it was
Younger man at desk was only staff member who spoke English & he was nice. Location close to port was convenient Surrounding area not great....very basic room, but adequate. No breakfast or wi-fi
Good breakfast. Rooms were nice, but balcony was in poor shape / not very appealing.
Innkeeper gentleman was very concerned for our well-being. He was a welcome sight after two days of sight-seeing. Cleanliness was topnotch. Room was spacious. Plentiful breakfast, too. Well, being from North America, it's always a challenge to adjust to shower sizes here.
We didn't like our room at all, because it was full of cigarettes smell (we asked for non-smoking room) and without a real window. So - no fresh air at all! The location, service and breakfast were good & staff - friendly.