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Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
The mattresses were too old and lacked firmness.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
Loved the location of this hotel. Service was great as well!
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Staff was ecellent Parking a little too expensive
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
Location, concierge was nice, and the pool was fabulous
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
Everything. Joe at front desk was sooo nice The rain!! Booo
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
The service and room were phenomenal N/a
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
Having to wait in line to get into drai's
The Hotel itself is very nice, and the staff were absolutely fantastic.....except for the door guys at Drai's and The Station who I don't believe are actually hotel staff. The arrangement with Drai's itself would make question going back. I paid almost $400 per night and had to (a) wait in line 20 minutes on Sunday just to find out I had to pay $20 pp to go up to the pool and eat lunch.....which itself would have been over $100. We were also told and Friday and Saturday by the doorman at "The Station" (their outdoor lounge) that there was a Private Party and we couldn't come in. We asked Management who told us that our room key should get us in...they straightened it out but the door guy sure didn't like it. The Private party ended up being 20-30 people at one table....the lounge itself wasn't half full. I also emailed Drai's a week in advance of our trip to book dinner and never heard back.
The room was great and the hotel was beautiful, the place made me feel special. Also the gym was well equipped and specious. The staff were great too. The room wasn't cheap which is fine it was a top quality hotel, but on top of that were so many extras e.g. internet, parking and not even one complementary bottle of mineral water ($9).
Blinds on the window didn't shut, didn't sleep at all
Room service was fast and delicious. May have just been our room (2nd floor overlooking an outdoor area for dogs), but I was awoken throughout the night by loud noises coming from outside and the hallway.
Bed was very comfortable, an important factor. Room fairly spacious. Friendly staff. Restaurant, bar and pool area in enjoyable environment. No big complaint, but noted; bathroom towards the smaller size and slightly worn. No security box in the room.
mycket bra med trevlig och lyxig roomservice att det inte har internet kopplat till tv som vi har på många svenska hotell
Super location for catching early fligth, Neigbourhood OK but industrial. Efficient staff. No fridge in the room
Nära flygplatsen LAX (endast drygt 5 minuters shuttlebussresa). Fina sängar. Flygbullret störde inte, god ljudisolering förutom rummen emellan - man kunde höra väckningen kl.6 i rummet bredvid. På ett fyrstjärnigt hotell skulle man vänta sig lite mer utrustning på rummet, t.ex. tofflor, tandborste, nål o tråd. En aning besvärligt med allmänna kommunikationer, här är det nog bil som gäller.
Serviceutbudet och läget
After my first stay, I was hooked and have stayed at the Redbury 2x per year for the past several years...rooms are spacious and the interior design is phenomenal. Kitchen area is perfect for breakfast and light snacking. Redbury is studio style home away from home, love it! Nothing!
This was Convenient with the continuous shuttles and proximity to the airport. This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.
They didn't mention that you had to pay 35$ a night to park. A 200$ room for the night should come with parking.
There was a lot that hilton offered. To the point where we weren't able to do everything in the hotel for the 5 days we were there. The only thing that was a struggle, is the narrow-ish drive in for the front of the hotel. If there's a busy day or event, good luck getting through the entrance with a vehicle.
Our connecting Delta flight was cancelled due to the recent weather and system issues. We couldn't get another flight for 36hrs. After arriving at the hotel at 1am, I was told that a strict check-in time was 3pm. I explained the circumstances, but no one was accommodating. They kept explaining their check-in policy and advised not to fall asleep in the lobby or security would request us to leave. There were several travelers in the lobby for the same reason. As I saw hotel customers check out, I asking about room availability. I was told to wait until 9am when housekeeping arrives. At 9:30am, I asked for a room. I was then informed that I would have to pay $50 extra to get one of the first available rooms or continue to wait until 3pm! I had no choice but to pay extra. This was unacceptable!
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
Clean I will pay for the Wifi
the bar shitty elevators, takes forever to get an elevator
The hotel was very big and clean I liked everything
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
Hotellet låg bra till nära flygplatsen och hade egen shuttle bus. Rummet var rent och sängarna var ok. Mycket bra frukostbuffé. Frukost ingick tyvärr inte i rumspriset.
Bra personal o läge nära lax. Tillgång till Internet kostade pengar..
Sämsta sängar jag någonsin försökt sova i. max två timmars sömn!
Bra och snabb shuttle 4:30 på morgonen Textiler och inredning sliten och utan finish, t ex ena gardinen helt skrynklig och sjaskig?!
Shuttle bussen var riktigt bra.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Having to pay $25 for valet parking.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
The pizza and craft beer were excellent. Sushi and many other food options were available.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Bed comfortable. Linin nic Bathroom Tissues so cheap like a gas station very limited tolietries. Paper coffe cups? Must call for ceramic. For a Crown Plaza I expected higher quality Good in restaurant tasted canned or frozen
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Everything, the staff was very friendly the room was clean pool was warm bed was comfortable and shower was great
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
The beds are comfortable.
Clean sleek hotel
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
I am never disappointed by this hotel. Excellent!
Location . Dirty windows , no tooth paste , and furniture was dusty
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
Bra läge om man vill vara nära chinese theatre, bra pris o enkelt inrett
Fantastisk personal och ett toppenläge! Charmigt litet hotell, absolut prisvärt!
Vi både bra och nära till centrala Hollywood. Och trevlig personal! Inget minus.
Anlände sent på natten men incheckningen var redan gjord och rummet stod öppet, kanon service! Hann tyvärr inte stanna så länge men ligger ett stenkast från Walk of Fame och Hollywood Blvd. Kanon! Mycket fräscha badrum. Väldigt bra rum helt enkelt och trevligt bemötande med bagels och kaffe på morgonen. Rekommenderas varmt och är helt klart prisvärt! Parkeringsmöjligheter
Rummet var rent och fint och personalen var trevlig och hjälpsam. Plus för maten i restaurangen där man får välja om man vill ha frukt eller pommes frites till sin hamburgare. Jag var tvungen att boka om mitt rum och det blev väldigt krångligt då hotellet inte kunde hitta min bokning (gjord via booking.com) när jag ringde till hotellet. Eftersom jag redan var i USA fick jag ta hjälp av familj hemifrån som fick kontakta booking.com och tillslut löste det hela löste sig när jag kom dit men då hade jag fått boka ett rum till för min första natt via hotellet.
Utmärkt läge i direkt anslutning till LAX. Fräscht hotell. Poolen var tyvärr avstängd pga repapration när vi bodde på hotellet.
Bra hotell med utmärkt läge nära flygplatsen. Bra service med fri shuttle till flygplatsen.
rent, fräscha stora rum, gratis WiFi, läget till LAX, fri shuttle till o från flygplatsen, billigt otrevlig personal vid utcheckning, vadå man inte kan få ett kvitto på betalningen?
Helt ok hotell att bo på en natt när man har en tidig avgång, lite slitet men priset var rimligt, endast 5-7 min från terminal med transferbuss.
Very nice room. Great facilities. Terribly overpriced. Nothing is included in the base price. The fact that the room was well over $400 a night one would imagine that the wifi and breakfast ought to be included. The bar and restaurant are also too expensive for what they offer in terms of quality and choice.
The spa is very good and the heated pool. The brunch was also good.
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
your "english"staff and all the architecture
Everthing Lack of power outlets near bed. But had a wonderful time
Nothing beside the breakfast
Friendly and helpfull staff, clean rooms and a great location.
Location, off road parking
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
every thing nothing
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
The staff were very friendly, helpful and efficient.
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
location & free parking
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
Excellent service and great suite W views. Signage for gym directions needs to improve.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Location, location, location Small room, expencive parking.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
the comfort of the bed We got an upgrade but the room was tiny.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all. Wish Starbucks carries their normal breakfast items.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.