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Loved the location of this hotel. Service was great as well!
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
Staff was ecellent Parking a little too expensive
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The mattresses were too old and lacked firmness.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
Location, concierge was nice, and the pool was fabulous
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
The service and room were phenomenal N/a
Everything. Joe at front desk was sooo nice The rain!! Booo
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
Blinds on the window didn't shut, didn't sleep at all
The room was great and the hotel was beautiful, the place made me feel special. Also the gym was well equipped and specious. The staff were great too. The room wasn't cheap which is fine it was a top quality hotel, but on top of that were so many extras e.g. internet, parking and not even one complementary bottle of mineral water ($9).
Room service was fast and delicious. May have just been our room (2nd floor overlooking an outdoor area for dogs), but I was awoken throughout the night by loud noises coming from outside and the hallway.
The Hotel itself is very nice, and the staff were absolutely fantastic.....except for the door guys at Drai's and The Station who I don't believe are actually hotel staff. The arrangement with Drai's itself would make question going back. I paid almost $400 per night and had to (a) wait in line 20 minutes on Sunday just to find out I had to pay $20 pp to go up to the pool and eat lunch.....which itself would have been over $100. We were also told and Friday and Saturday by the doorman at "The Station" (their outdoor lounge) that there was a Private Party and we couldn't come in. We asked Management who told us that our room key should get us in...they straightened it out but the door guy sure didn't like it. The Private party ended up being 20-30 people at one table....the lounge itself wasn't half full. I also emailed Drai's a week in advance of our trip to book dinner and never heard back.
Having to wait in line to get into drai's
Super location for catching early fligth, Neigbourhood OK but industrial. Efficient staff. No fridge in the room
Bed was very comfortable, an important factor. Room fairly spacious. Friendly staff. Restaurant, bar and pool area in enjoyable environment. No big complaint, but noted; bathroom towards the smaller size and slightly worn. No security box in the room.
Serviceutbudet och läget
Nära flygplatsen LAX (endast drygt 5 minuters shuttlebussresa). Fina sängar. Flygbullret störde inte, god ljudisolering förutom rummen emellan - man kunde höra väckningen kl.6 i rummet bredvid. På ett fyrstjärnigt hotell skulle man vänta sig lite mer utrustning på rummet, t.ex. tofflor, tandborste, nål o tråd. En aning besvärligt med allmänna kommunikationer, här är det nog bil som gäller.
mycket bra med trevlig och lyxig roomservice att det inte har internet kopplat till tv som vi har på många svenska hotell
After my first stay, I was hooked and have stayed at the Redbury 2x per year for the past several years...rooms are spacious and the interior design is phenomenal. Kitchen area is perfect for breakfast and light snacking. Redbury is studio style home away from home, love it! Nothing!
The hotel is a huge building with a lot of rooms. Great check in nd lobby area Good restaurants in lobby Close to airport and santa monica Rooms are always clean Most vending machines are out of order or just steal your money $29 a night for parking, make sure to include that into your budget Walls are thin
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
Clean I will pay for the Wifi
Comfortable, easy registration, quiet, location, Parking was difficult - hard to find spot and set up of self park difficult. No outlet on some aisle that I turned into
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
This was Convenient with the continuous shuttles and proximity to the airport. This hotel is in a serious need of an update for rooms. My room was on the third floor. Immediately walking into my non-smoking room I detected the smell of stale old tobacco have a room that had one smoking allowed. The carpet was old and the decor was dated. In the bathroom some of the woodwork showed moisture decay. The bathroom was small and the sink stood at about mid thigh of this 5' 7" guy. This was not what I would consider an ACA accessible room based on the size of the restroom so I don't understand why the sink was so low. Generally this room made me feel like I was staying at a seedy motel rather than a Hilton.
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
Bra personal o läge nära lax. Tillgång till Internet kostade pengar..
Sämsta sängar jag någonsin försökt sova i. max två timmars sömn!
Bra och snabb shuttle 4:30 på morgonen Textiler och inredning sliten och utan finish, t ex ena gardinen helt skrynklig och sjaskig?!
Shuttle bussen var riktigt bra.
Hotellet låg bra till nära flygplatsen och hade egen shuttle bus. Rummet var rent och sängarna var ok. Mycket bra frukostbuffé. Frukost ingick tyvärr inte i rumspriset.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Having to pay $25 for valet parking.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
Friendly and helpfull staff, clean rooms and a great location.
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
location & free parking
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
The staff were very friendly, helpful and efficient.
every thing nothing
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
Location, off road parking
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Everthing Lack of power outlets near bed. But had a wonderful time
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
your "english"staff and all the architecture
The spa is very good and the heated pool. The brunch was also good.
Nothing beside the breakfast
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
From LAX took the super shuttle to the hotel. Room was ready hours before expected check in. Reason for stay was for business conference at Universal Studios. We took the courtesy shuttle both days to Universal in the morning. Upon check out, Terene at the front desk was so helpful in arranging a rental car and checking prices. Would definitely stay there again. My only complaint was I wanted room service from the kids menu and they wouldn't let me because I wasn't under 12.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
Convenient location to Universal and other Hollywood landmarks. Wait staff, rude. Front desk, not helpful. I would not stay here again nor recommend others based off the customer service alone.
Lovely orange color, romantic atmosphere, clean room
The room, the bed, pillows, shower, and the size of the safe. The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.
Everything was stunning. It's a nice hotel surrounded by greenery and a very friendly staff. The rooms were clean and warm. What was nice was that you could walk to whatever you needed and it was all at most a 30 minute walk away. My friends and I went to universal via their trolly and walked home. It was a very plesant experience. The pillows went flat really fast.
The room was nice. Bed was comfortable. Lots of walking. No valet when I arrived. Self parked - walked to check in - given a parking pass to put in my windshield - walked back to parking lot - back to lobby then out to one of the furthest building on the property. Lots of kids running around. Outdoor or non-airconditioned hallways made for what seemed like a long trip on a hot day. The staff at the check in desk were not busy (I was the only customer at the time) but they didn't bother to tell me there was parking closer to my room.
Staff Noise Fans Tiny balcony Price
The bright, open property is contemporary and quiet. The pool area is large, organized and clean. After driving by twice, we finally realized that BG on a building behind a driveway sign advertising a restaurant was the hotel. Pulled up to check in & unload but was whished away by the valet to move the car. Handed him the keys to move it but he declined...kept insisting I move the car to a lot then check in, go back to the lot to get the luggage then I had to move the car to the overnight lot...all because the trolley shuttle was due anytime. This was how our stay began. The resev. request and 2 calls for a ground floor unit went unheard. 7th floor near the 101 freeway & all the freeway noise. No iron/board in the room & waited over 30 mins to get one that was broken. Print your airline boarding pass.... $5.95 per 5 mins. Really? I addressed each concern with the attentive front desk. They waived the parking fee and asked that we please stay & not go elsewhere.
Comfortable, friendly staff and great food
Rummet var rent och fint och personalen var trevlig och hjälpsam. Plus för maten i restaurangen där man får välja om man vill ha frukt eller pommes frites till sin hamburgare. Jag var tvungen att boka om mitt rum och det blev väldigt krångligt då hotellet inte kunde hitta min bokning (gjord via booking.com) när jag ringde till hotellet. Eftersom jag redan var i USA fick jag ta hjälp av familj hemifrån som fick kontakta booking.com och tillslut löste det hela löste sig när jag kom dit men då hade jag fått boka ett rum till för min första natt via hotellet.
Bra hotell med utmärkt läge nära flygplatsen. Bra service med fri shuttle till flygplatsen.
Helt ok hotell att bo på en natt när man har en tidig avgång, lite slitet men priset var rimligt, endast 5-7 min från terminal med transferbuss.
rent, fräscha stora rum, gratis WiFi, läget till LAX, fri shuttle till o från flygplatsen, billigt otrevlig personal vid utcheckning, vadå man inte kan få ett kvitto på betalningen?
Utmärkt läge i direkt anslutning till LAX. Fräscht hotell. Poolen var tyvärr avstängd pga repapration när vi bodde på hotellet.
Hotel room was clean. The walls are too thin. I had the experience of being woken up by an over arduous couple next door at 2.30am and this went on for around 4 hours. As we had just arrived from Australia, and a 15 hour plane trip this was not appreciated, nor was the noise coming from some women the next night that went outside on and off for 2 or more hours.
The price was right. The state of disrepair was horrible! The walls AND the doors in the hallways were nicked and dirty. Same thing in the room. The room door and bathroom door had so many scuff marks, even my kids said something. We waited more than 10 minutes to check in because the front desk person was "somewhere in the back." The bartender tried to check us in but she didn't know how (and why should she.). All this was after we drove into the parking lot and saw and heard the front desk girl and the bartender gossiping using foul language. Very unprofessional!
Great location, very near to all the main attractions and to the Metro station. Good breakfast, good sized room which was very comfortable and quiet. Great value for money. The breakfast room was small and would sometimes be crowded.
Convenience to the Hollywood Bowl. Within walking distance to tourist areas and the metrolink station .
Nice view from window. Walking distance to mall. Nice paint colors on walls. Cute room. No bathtub. Charged for parking. Thin walls. Hard beds.
Very good hotel No bad points
The hotel staff was great. On arrival, they couldn't find my online reservation but accommodated me immediately. My non-smoking room smelled of smoke and I was moved immediately. Free wireless internet was a plus. Room was clean and spacious.
The location is great walking distance to the Hollywood and highland shopping center. No car or uber needed You are in Hollywood so it was a fight in the hallway around 4am that woke me up.
Pros: Loved the contemporary renovations. The hotel was super clean! The hallway always smelled amazing...I saw maids and maintenance staff always working the property. The location is superb for those that want to to go to Hollywood Walk of Fame, Chinese Theatre, Mall, Hollywood hills, etc. It literally is a 15 minute walk to all of these places. You will save time, money & get your exercise in! The beds were very comfy. The showers clean and modern. Room was plenty big for a couple. Micro & Fridge made it convenient for food. The little cool bar is nice for drinks. Staff very friendly. Loved the overall vibe. Cons: Definitely not a hotel for children! The area is a renovation of a small space, so no room for the kids to romp around. The pool is a very tiny square, so you will not enjoy a family pool experience here. The hotel has heavy traffic on Highland Ave, as you are in the heart of Hollywood, so plan accordingly. No complimentary breakfast. You can hear the noise that other guests make, so awakened by 5:00 am guests screaming.
It looked nice on website.. rooms were cleam We changed rooms due to no hot water.. then because the hot tub exploded.. water everywhere and all our clothes spaked
Very rude, unfriendly, not very knowledgeable staff. Dirty, room in decrepit condition, no safe inside room, terrible and disappointing pool. Not a good stay, spend the extra few dollars to go somewhere else since you are in LA, don't let such a terrible hotel leave a bitter taste in your mouth during your trip!
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
Excellent service and great suite W views. Signage for gym directions needs to improve.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Location, location, location Small room, expencive parking.
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
the comfort of the bed We got an upgrade but the room was tiny.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed