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Dålig personal.dålig service.
Bra service,bra läge hjälpsam personal
Läget är bra förutom att det är svår hittat och tom Taxi vet inte hur man kör till hotellet. Två delar av hotellet, hotel & tower, vilket man blir förvirrad av och inte vet vad som finns i vilken del. Otrolig lång kö vid in och utcheckning. Går mycket, mycket sakta. Renoverar Executive Lounge vilket medför att man får äta frukost i vanliga cafet, gå till ett hotelrum för internet access och till baren för en drink. Ingen eftermiddags buffe tillgänglit, dvs du betalar för något du inte får. Ingen information om detta vid incheckning, fick ta reda på det själv.
Hotellet ligger mycket bra till mitt i Kowloon centrum nära till shopping och inte långt att gå till Star Ferry för att åka till Hong Kong ön Nej
No breakfast in the price
Hotellets laege i Kowloon paa den soedra delan av fastlandet naera metro, konstmuseet, shopping och farjorna till HK island och ovriga oear aer bra. Priserna skiftar med belaeggning. Hyggliga buffetfrukost som ej ingaari rumspriset. Proffsigt. F.n. stoerande gatuarbeten framfoer hotellet. Kanske ett vael litet rum som dock motsvarade priset vi betalade.
Mkt trevlig och hjälpsam personal. Välskott, bra läge, nära till det mesta.. Väldigt väldigt små rum, mkt mindre än vad man fått sken av..
Närheten till stadskärnan. Bra pris. Frukosten kunde man önska mer av jämfört med andra hotell jag bott på i Hong Kong. Små rum. Inte renoverat på 15-20 år.
Bra service och perfekt läge. Alldeles för litet rum och frågan är om jag fick rätt rum. Kan omöjligt vara mindre.
Läget är perfekt Ganska små rum.
Great service and excellent location. Everything was thought about and supplied.
the view from the room it's expensive for no international brand
view, bathroom, location & staff none
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
Nice room Housekeeping
Trevlig och hjälpsam personal, rent och modernt , mycket bra beläget och allt man behövde fanns där! Enda negativa var att spa avdelningen var under ombyggnad men annars var allt utmärkt!
Fantastisk personal från management till städerskor. Härlig design på hela hotellet. Läget är perfekt om man som jag gillar att bo i Kowloon varje gång man är i Hongkong. Inget alls
Perfekt läge på liten sidogata men ändå mycket centralt. Tillgång till jättefint Spa. Swimmingpool och jacuzzi för hotellgäster. Mycket serviceminded och vänlig personal. Man känner sig väl omhändertagen.
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location and service. Restaurant timetable. It finish very soon.
Location, location, and location you have to pay for the internet
Spectacular location; hotel staff very professional and friendly. Overall good services.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Executive loung very poor
the hotel location,facilitis and the good service
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
The hotel staff are not expert , hotel rooms are not clean
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
Great staff anf great service N/A
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
Excellent Staff and location Nothing
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
location hotels in HK are expensive
Room was just TOO SMALL! I felt I was in a cage.
Location, comfort, accessability, ammenities paying for internet service is outdated
Location, good value
only the location .! the room is not very good and the price is to much for this room.
good location a liitle bit run down
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
the location of the hotel
friendly and efficient concercierge and staff in general
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
Everything was perfect Nothing
*Affordable hotel *lovely local neighborhood *concierge were very polite *modern decor *staff have poor English skills * room service diddnt knock before walking in to our room on two occasions *breakfast buffet was fairly disappointing, restaurant staff more interested in talking with each other than serving customer's. *reception staff messed up our room payment *ruined our trip - left Hong Kong on an earlier flight.
I liked the cleanliness, and it's well maintained. But the best part was the staff! They were very good...professional, and the front desk and concierge spoke english very well. The location is either love or hate. I loved it because it wasn't in the touristy areas, but yet 10 mins walk from Mong Kok. I stayed in 3 hotels in Hong Kong and so far this is my favorite! The value for the money is OUTSTANDING for the city!!! The decor was modern and very attractive. And I really did love the neighborhood it was in...just real and authentic Hong Kong people living their lives and you get to be part of all that action. At the end of the day, just outside the Mong Kok station, there is a small park with little asian older ladies doing Tai Chi until 11PM, and I would just sit there and watch as I rested my sore feet. And it was just very peaceful and relaxing. The rooms are small, but it's to be expected. Beds are harder than western traveler's maybe used to. And it's about a 10 min walk to the MTR train stations. So after a long day of walking, it's not very convenient, but they do have a hotel shuttle running to a few of the nearby stations and other locations. You just have to catch it at the right time, or you'll have to wait another hour.
clean, good breakfast, enjoyed the phone which helps you go around the city rooms are too small, noise from outside if you don't have a high floor
Staff was very helpful and considerate. Reservation department was very responsive to inquiries and requests. Breakfast was good and included in price. Room was a bit small.
Very comfortable room, awesome view of Kowloon Smelled like smoke or incense or something on my floor, can hear everything in the hallway but it's quiet as far as outside noise goes
Jättebra läge varit där förr= hemkänsla
Fantastiska rum med ett bra läge i hjärtat av Nathan Road.
Helt ok frukostbuffe. Serviceminded personal. Bra engelska. Trevlig bar pa takterassen. Rent. Bra lage, nara till det mesta. Inte direkt!
Ok, inget extra. Saknar pool.
Ett mycket bra hotell med ett utmärkt läge på Nathan road, nära till MTR och marknaderna. personalen på frukosten varinte direkt vänliga och verkade komma från en annan värld om man jämför med resten av personalenpå hotellet
Love the fragance when enter the hotel lobby. It makes the mind so relax
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
the bed is excellent! more space in the superior room
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
the room was clean the staff good the size of the room is a bit small but the bed was great
Central location, great rooms.
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
Good location Room is very small
This was my first trip to Hong Kong and I was traveling solo. The staff was incredibly helpful in giving suggested activities, marking routes on on my map and remembered my name "good morning Miss Julie, where are you going today?" I read the room description and knew the room was going to be small. I read negative remarks about the size but I found it to be quite comfortable, especially as a solo traveler. I was on the 29th floor and view was great. Location has very easy access to the subway, bus and airport express. I will definitely return. Would probably be a bit too small for a family stay with kids.
the staff was very helpful This was the smallest hotel room ive ever stayed in, for an additionally $100 HK, I could have been at a much, much better hotel with added features.
The hotel is in a decent location in the Jordan area of Kowloon. The hotel rooms are probably the smallest I've ever stayed in. And I've stayed in a lot of small rooms (including other hotels in Hong Kong).
The concierge was very helpful with giving advice and directions, and the front desk staff were very efficient. The housekeeper assigned to our room spoke English and was attentive to our needs - very nice lady. Hotel is large and within walking distance of several shops, restaurants, and the MTR subway station. Room was not well ventilated, and the thermostat was difficult to adjust. Humidity was too high. As the building is a high-rise, the windows cannot be opened.
Decent location, clean Tiny rooms, tiny bathrooms
Good location for shopping Small rooms
location is excellent , everyone knows the hotel and road . Rooms are basic but fine . The gym is crazy , just too small and picture makes it look bigger than the one at stanford hillview which is one of the reason i changed hotels
I like best is the location of the hotel. Easily accessible to train station and convenient store. Many eatery shop available around the hotel. The room is a bit too small...however they have very good room service whereby the rooms are really clean.
Location, Good Service, Good value Internet speed was a bit slow
Excellent location, efficient staff (if a bit overworked). The room furnishings and fittings are getting a bit old, so things like drain plugs are loose, the chairs a bit rickety, etc. Key complaint is the cost of Internet service - about US$15/day, which is excessive.
very bad small room. Very small and old TV set.