The hotel staff are not expert , hotel rooms are not clean
Great staff anf great service N/A
Executive loung very poor
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
the hotel location,facilitis and the good service
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location, location, and location you have to pay for the internet
Location and service. Restaurant timetable. It finish very soon.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Perfekt läge på liten sidogata men ändå mycket centralt. Tillgång till jättefint Spa. Swimmingpool och jacuzzi för hotellgäster. Mycket serviceminded och vänlig personal. Man känner sig väl omhändertagen.
Fantastisk personal från management till städerskor. Härlig design på hela hotellet. Läget är perfekt om man som jag gillar att bo i Kowloon varje gång man är i Hongkong. Inget alls
Trevlig och hjälpsam personal, rent och modernt , mycket bra beläget och allt man behövde fanns där! Enda negativa var att spa avdelningen var under ombyggnad men annars var allt utmärkt!
Hotellet låg bra till, nära till tunnelbanan och båtarna. Ingen frukost ingick, inget grattis internet som brukar ingå på hotel i hong kong. De höll på att renovera precis ovanför våra rum. Ringde ett antal dagar och klaga men de gjorde inte något åt det. Begärde någon kompensation fick bara några extra timmar innan utcheckning.
Läget Dåligt vid incheckning. Vi hade angett vårt Visa kort vid beställning. Vår ankomst var ca 22:30 och därmed var de garanterade att få betalt.De ville dessutom ha en deposit på hk$ 1000 med motivering att vi kanske fördärvar holellet eller ringer "long distance call to usa". På morgonen när vi checkade ut fick vi flera gånger påminna om att få tillbaka depositen innan vi kunde lämna hotellet. Detta var väldigt lågt.
Excellent Staff and location Nothing
Room was just TOO SMALL! I felt I was in a cage.
friendly and efficient concercierge and staff in general
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
Location, good value
location hotels in HK are expensive
the location of the hotel
Location, comfort, accessability, ammenities paying for internet service is outdated
good location a liitle bit run down
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
only the location .! the room is not very good and the price is to much for this room.
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
No breakfast in the price
Läget är bra förutom att det är svår hittat och tom Taxi vet inte hur man kör till hotellet. Två delar av hotellet, hotel & tower, vilket man blir förvirrad av och inte vet vad som finns i vilken del. Otrolig lång kö vid in och utcheckning. Går mycket, mycket sakta. Renoverar Executive Lounge vilket medför att man får äta frukost i vanliga cafet, gå till ett hotelrum för internet access och till baren för en drink. Ingen eftermiddags buffe tillgänglit, dvs du betalar för något du inte får. Ingen information om detta vid incheckning, fick ta reda på det själv.
Bra service,bra läge hjälpsam personal
Dålig personal.dålig service.
Hotellet ligger mycket bra till mitt i Kowloon centrum nära till shopping och inte långt att gå till Star Ferry för att åka till Hong Kong ön Nej
the bed is excellent! more space in the superior room
Central location, great rooms.
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
Love the fragance when enter the hotel lobby. It makes the mind so relax
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
Good location Room is very small
the room was clean the staff good the size of the room is a bit small but the bed was great
they have complete facilities in the room especially for the kitchen usage..the place is accessible but we had a very hard searching for it
The location is very good, within 2 minutes to walk from Tsim Sha Tsui subway station. The room was not very large, but clean, with modern furniture and all the facilities. The staff were helpful and took care of all our requests. I would come back any time.
The location of this hotel is awesome, near to the MRT station and also many places to shop and eat. The hotel staff is also very helpful.
Proximity to great shopping locations, food and MTR The general hotel maintainence could be better
excellent location and reasonable rates.
The hotel has a very good location. Being a small hotel it was very easy to get in and out with many eateries right outside. Close to the MTR, park and the China Ferry Terminal. The room had a microwave and cooktop, with a LCD TV. The small staff was helpful. The Aircon was weak.
The hotel location was easily the best thing about the hotel - near the ferry, restaurants, bus lines, MTR. Couldn't have been better. Breakfast not available on Saturday.
loved the proximity to shops ferry mtr etc, very comfortable bed with lovely quality clean white linen, rooms good size with sliding dividing wall, own small kitchen, lots of storage space, great air conditioning. pleasant polite staff, 12th floor tiny sea view! will definitely stay again.
Convenience too small
Location, room size. Shower did not work, and they did not fix it :( The staff are not friendly. Not that clean.
Close to shops & eating
very bad small room. Very small and old TV set.
location is excellent , everyone knows the hotel and road . Rooms are basic but fine . The gym is crazy , just too small and picture makes it look bigger than the one at stanford hillview which is one of the reason i changed hotels
Location, Good Service, Good value Internet speed was a bit slow
Excellent location, efficient staff (if a bit overworked). The room furnishings and fittings are getting a bit old, so things like drain plugs are loose, the chairs a bit rickety, etc. Key complaint is the cost of Internet service - about US$15/day, which is excessive.
I like best is the location of the hotel. Easily accessible to train station and convenient store. Many eatery shop available around the hotel. The room is a bit too small...however they have very good room service whereby the rooms are really clean.
Good location for shopping Small rooms
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
Everything was perfect Nothing
the staff was very helpful This was the smallest hotel room ive ever stayed in, for an additionally $100 HK, I could have been at a much, much better hotel with added features.
The concierge was very helpful with giving advice and directions, and the front desk staff were very efficient. The housekeeper assigned to our room spoke English and was attentive to our needs - very nice lady. Hotel is large and within walking distance of several shops, restaurants, and the MTR subway station. Room was not well ventilated, and the thermostat was difficult to adjust. Humidity was too high. As the building is a high-rise, the windows cannot be opened.
The hotel is in a decent location in the Jordan area of Kowloon. The hotel rooms are probably the smallest I've ever stayed in. And I've stayed in a lot of small rooms (including other hotels in Hong Kong).
This was my first trip to Hong Kong and I was traveling solo. The staff was incredibly helpful in giving suggested activities, marking routes on on my map and remembered my name "good morning Miss Julie, where are you going today?" I read the room description and knew the room was going to be small. I read negative remarks about the size but I found it to be quite comfortable, especially as a solo traveler. I was on the 29th floor and view was great. Location has very easy access to the subway, bus and airport express. I will definitely return. Would probably be a bit too small for a family stay with kids.
Decent location, clean Tiny rooms, tiny bathrooms
The staff were very clear up front about the charges for each night, and were always very helpful. The availability of free internet in teh lobby was also very useful.My room had a harbour view as well (I hadn't paid the extra fro teh harbour view room, so this was an nice surprise)
the room is nice and clean. it is good for a family of four actually. the location is perfect near to the places we want to go. none so far
condition is good, and it is really clean. location is really convinence a little bit expensive
Excellent location for short term stay city tour. Rooms are small but had everething we needed including tea and wi-fi. Good view of the city.
Friendly staff, free internet, new, modern rooms Rooms square footage is small
The room is clean, staffs are nice, complete toiletries provided, nice view.. got an iphone speaker which is great..got dvd player.. You have to walk all the way up the hill and get into the hotel..and reception is on the 19th floor.. bad soundproofing between rooms..could hear it when the lift door opened..
The staff are friendly ! Clean rooms! And very close to the mtr station planning to go back again soon.. Love the place. No wifi!!! Even at the lobby !!! We suggest that they put wifi !!!
Location is perfect:MTR station just beside it, bus station in front,taxi waiting point at the corner,money changer around the corner,convenience stores at the back and diagonally across,shops all around,good fair-priced restos at the back streets,lots of shops at the back streets.Staff very courteous and most helpful.Exceptionally clean, specially the bathroom.Smoking room did not even smelled of tobacco. Shamrock does not realize how important internet is to their guests.I dont mind if they charge you for in-room internet, but to charge HK$80 for 24 hours internet is too much. So that is not an option.I look forward to just using the business center. This is the first hotel I encountered that charges guests to use their business center. And at HK$20 per 15 minutes!!! And thier business center is open 9am to 6pm. These are the hours that guests are out of the hotel already.Forget about internet when you stay at Shamrock. There's a cheap internet cafe nearby.
It is very affordable and near accessible in all transportation. What i like most is that we can ride the train easily. One thing only. Some of the hotel staff can't speak english fluently , so i find it hard to understand what they speak. But understandable.
A trustworthy and secured place to stay and sleep. None during my stay.
Central to Kowloon area, good access to MTR Not enough sleep time
rien food is horrible and expensive,smoking smell all over the place,manager not cooperative,they charge for wifi,in a word don't go there,too expensive for what it is!i even found a used condom under my bed!classy!
The front offices staffs are all helpful and attentive. No breakfast inclusive.
Hotel staff are very helpful
easy access to all..and we usually stay in your hotel when I'm in HK
The bed is awfully small. The bathroom is very nice
Ett centralt beläget hotell med bra service och god standard. Fri tillgång till Internet i ett rum med kaffe-automat eller via anslutning till egen dator på rummet. För den som värderar god standard istället för överdriven lyx är detta ett mycket bra alternativ. Nej
Bra Service, Gratis kaffe och Te som man kunde koka sjalv i rummet, fick gratis tandborste,tandkram, rakhyvel etc Familjen blev splittra eftersom man ej fick boda rum pa sama vaningen aven man bokade tva monader innan och la onskemal
Centralt, 24-timmarsservice, rent o snyggt. Rätt små rum
Trevligt bemötande och hjälpsam personal, centralt läge, fri internet samt fritt the kaffe o vatten i gemensamhetsutrymmet på första våningen. Kylskåp på rummet.
Allt var bra. Läget - lugnt och nära, servicen, priset, renheten. Ibland svårt att få upp dörrlåset. En del av personalen förstod inte engelska så bra.
Hotellet låg centralt, nära till MTR, bussar, bra service till ett rimligt pris. Nej
Bra service, utmärkt frukost, bra läge i Kowloon Små rum, internet kostar 40 hkd/tim.
Mycket trevlig och service minded personal.
Ljudet från Ac´n var i klass med ett sunkit turisthotell på typ Kos
Läget helt klart. Lång tid för in och utcheckning.