Ala Moana Hotel

Great view, very nice room. The staff was nice and helpful, especially the valet staff.

Unfortunately, the elevator situation during construction was frustrating. In order to get down to the first floor we had to repeatedly send elevators (that did not go to the first floor);to other floors to reactivate the elevator call button.

Every morning at 6am, crazy guy screaming outside near the hotel

I didn’t like the construction

They didn’t clean our room on Sunday night. We got back to the hotel at about 12 midnight and no towels. Our beds wasn’t made up and rubbish overflowing

The hotel was undergoing refurbishment and the pool was closed but we stayed here on the recommendation of a friend as it was our last stop to shop before heading home. The Ala Moana mall was the reason for our choice and for that we have no complaints. However the hotel should consider building a sheltered walkway between themselves and the mall. I know the weather in Honolulu is fantastic but it does rain quite often. Bring a small umbrella!!

The rooms looked like they could use an update.

Restaurants and Shopping including Macys and Bloomingdales

The bed wasn’t horrible. There was a mini- refrigerator useful for storing some snacks and drinks.

The room was small and the bathroom hadn’t been cleaned before I checked in. Thankfully there was someone from housekeeping in the room across the hall who quickly remedied the situation and promptly swooped in and did a quick clean. As far as the actual stay went, there were no other real issues. I stayed in what I believe was called the Kona Tower with a view of a parking garage and awoke to an early morning chorus of trash trucks emptying dumpsters, which although may not sound positive to some, made sure i didn’t sleep the day away.

View from room on 24th floor was great.

When we booked I saw no reference to it being under renovation. Elevators were hard to get to work with our key card.