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The resort was clean and well designed and appointed after the renovation. They had given my reservation away and took a while to assign a room while they looked for the snafu. They did provide free drinks and breakfast for the delay, though! So that was thoughtful and accommodated for the delay.
There was some remodeling but I'm sure once lt's done it would be amazing
Renovations were very well done has a luxury feel to it. Beautiful views pool side. Great little bocce court and swings and slide. Good central location in the keys. Small hidden hot tub. We reserved for 4 people and the uncomfortable pull out couch with springs in the mattress was only a twin. We tried to get another room each of the 4 nights with no luck. Lots of tiny jelly fish (sea lice) in the ocean entry area. I did not get stung, but both of my kids did.
I liked everything about it! The front desk member Annette was most helpful. I didn't bring my id to get drinks because I didn't want to lose it in the sand or water. I was denied a drink at the Amarca Bay bar outside. I recommend that there a be a system in place that allows guests to charge drinks to their room. Try temporary database of guest's proof of age to the Front desk conputers, or distribute a proof of age wristband.
the beach is nice, not too many beaches in the keys. very nice view of the ocean, and it was great to be able to have access to swim in the ocean. the pool was very nice , as well, kids love the pool.The rooms and everything else were very comfortable. Because I am on a lower budget, the only way we were able to stay there was through a 3rd party offer. We were there only for 2 nights. Food and drinks are always pretty expensive at places like this, so I couldn't partake, as I would of liked.
the rooms were big, nice beds bathroom was dirty also the towels were dirty ( they had hair on them) The service at the restaurant was slow
Great hot tub area, nice to have a bar right near the pool so you can have lunch pool side, little play area in the sand was a nice plus, very modern and the food was incredible. So many things...we asked for the nearest boat ramp and they directed us to one miles away when they had one on location. I called ahead and asked about accommodations. They said every room has a pull out couch. It was a pull out chair...not couch. Couldn't sleep our family comfortably. Wanted ice, 2 different staff directed me to 2 different floors where there wasn't an ice machine.
Hotel was beautifully decorated with a nice pool, beach and outdoor bar Nothing
The staff was exceptional - took care of the snake in my room, showed me how to use coffee pot, and telephone, fixed the TV and put new battery in safe. All unnecessary if it had been done prior to my arrival. The decor is lovely and the grounds pretty and well kept. Liked the hot tub. Kudoos to Annette I don't think the room was checked prior to my occupancy. or been occupied in some time The TV didn't work, the safe didn't work (dead battery) no instructions as to use of phone, coffee pot. the floor of balcony was dirty, no instructions to prevent shower flooding bathroom. I don;t expect to have to call maintenance several times in a 4 day stay when I go for rest and relaxation.It is a handicap room and a flooded floor could cause me to fall...