Radisson Blu Conference & Airport Hotel Istanbul

Good beds, sheets, towels etc

Disappointed in how the staff behaved around our booking. Arrived after 12 hours of travel to be told our room had been cancelled and the hotel was full. They had been trying to get hold of me all day (email/phone) with no response. I had no emails and no missed calls so was dubious. There was something wrong with my credit card and I had set up booking.com in a way that did not guarantee payment. I explained the credit card had worked all around Europe with all other booking.com bookings for the past 6 weeks and also just paid for the taxi that brought us to the hotel. I showed the booking.com booking that outlined guaranteed payment to the hotel so clearly set up ok! Very tired I asked what was going to happen and the manager came out and said they would be able to provide a room (so clearly not full). The check-in clerk then said he would demonstrate what was wrong with the card to us by trying to put through the authorisation, the card worked perfectly. Slightly embarrassed the demeanour changed and he admitted it must have been an error on their part. I wouldn’t have minded this interaction as we all have glitches in our systems, the problem was that we were being treated as if we had done something wrong, after a long journey and another 32 hours of flying the next day all we wanted was a shower and bed. My instinct says that they made an assumption we were not turning up so sold the room to someone else.

One of male Reception staff was rude. Most of the staff in hotel did not understand basic English which was expected in a 5 star Hotel. Hotel is like a 3 start hotel Mini Bar were empty on arrival

Breakfast , lobby area. Spacious and bright.

Very poor internet wifi signal in room 337 . Spa, needs refurbishing, toilets and lockers are not good standard.

Very poor maintenance. Falling apart.