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-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
One of the best None
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
It's Location. Air Conditions.
our room view
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
läget luftkonditioneringen fungerade inte alls i rummen, mitt rum förblev orimligt varmt ca 30 grader på natten eftersom fönstret måste vara stängt pga trfikbuller utanför.
Bra hotell med pool mitt i shopping distriktet runt taksim torget. Bra rum med vacker utsikt. Mycket bra tvprogramutbud.
Bra läge. Bra rum ( bodde på vån 15) trevlig personal.
I like the stuff
Fabulous spa, gym, and pool. Breakfast delivered to my room was amazing and only cost around $20. The service was excellent. I was shocked that the internet and local calls cost extra money. I had to change a booking at a hamam and the concierge changed the hamam time but never re-booked my massage, which I was unable to get as they were fully booked.
We enjoyed the hospitality, the comfort, breakfast was great, we felt safe with great security in and around the hotel, On Iron, no hairdryer in our room, we are also a custom to having a microwave in hotel rooms in America. I didn't see any of that.
The staff is very friendly , the location is excellent .
The hotel staff were very helpful with directions and figuring out the metro and ferry times/locations to get us to our destinations.
the staff were helpfull and polit ,good location ,clean, breakfast was good. the spa was not ready to be in service and the roof restaurant too
The view from my window. Some of the staff did not have a good attitude. For example: The night before I asked that my room ticket be printed, the mini bar checked, a wake up call arranged and taxi service to the airport arranged. When I called the reception at 0630 that morning for help with my luggage, I was told it was early and they would send someone up in 15 minutes. There was fog out my window and I thought I should leave earlier. When I arrived at the lobby, my bill was not prepared, the receptionist said I drank one bottle of water from the mini bar and had me sign a form when I said I did not; wanted to charge me the conversion rate from US$ to TL and I was not told this when I checked in and gave a $1000 USD deposit on the room and additional charge
Location is 10 minutes walk from downtown. Clean and Okay view. I did not like the fact that I got stolen (Laptop value over $700)! But I was shocked from the response of the management team in the hotel! I was treated with cold faces and they questioned my own integrity. I ended up trying to defend myself for some reason!! They did not offer any help, I was put on the side and was given least priority. They did not seem even surprised. I think it is not the first time there. Unfortunately I could not call the police because it was my last night. My advice if you go there .... do not leave anything valuable.
The location and the fast service The confusion regarding my payment procedures
The location was excellent near by the most important area ( Taksim) with reasonable price and warm hospitality Poor of food staff and experience on service as it is new hotel
Location was the main plus for this hotel. Staff is very friendly. Need a lamp on the desk. It is hard to do work on your computer. No light over the work area.. Florecent lights does not fit the decor, it makes it look cheap..
The location is good and facilities are good for business and family traveller Breakfast was pricy and should have been included in the room rate
We like all of the hotel. My wife and me were get an pleasure experience... The best point of this hotel is warm conversation. Especially Front Desk staff was wonderful... They welocmed us professionally... And they helped us during our stay... On the Guest Relation desk there was young lady who is Ms. Ozlem. She made our all city organization with a nice smile and in a pleasure... Also you'll like to be in the heart of city... It's in the exact POINT of that where you want to stay... I'll reccomend this hotel all my encourage... Thanks for all...
good location near Taksim square and airport bus station. modern design. spacious rooms compared to other hotels in same area. slightly over priced accomodation and breakfast. bad air condition in room.
i've stayed in this hotel 2 times. the room is comfortable, location is in the heart of istanbul. but in this hotel first of all the most important thing is the staff kindness... on my second time guest relation has introduced me to the receptionist they welcomed me in a politeness... and they prepared room as my last stayment. i asked for ergonomic pillow on my first time, when i came back to hotel for my second trip they've already put the pillow just before i've entered room. so they're giving the personelized service... by the way rate, comfortable and the staff quality perfect!!! i reccomend this hotel to my friends...
Good location, nice views from the senior suite. This is a clean no nonsense hotel that provides everything that I need from a hotel. I usually stay in luxury hotels, but chose this as a much better deal for my money. My wife would have liked them to have face cloths and a stronger hair dryer, but that is typical of many hotels. There was nothing else that we didn't like.
Convenience of location, free computer use, and a very nice spa area including a large pool all free to guests. Rooms are small for 2 people on a longer stay.
not far from sightseeings and close to shoppingstreet and good restaurants
This Hotel is perfect. The best item in this hotel was staff from restaurant to front desk. This was the first time in this hotel, but it's sure not the last one. It'll be my first chocice. If you're in Istanbul, there's no any better way to stay...We were two family and both of us left in convenience. And once more time i want to tahnks to Guest Relation Ms. Ozlem and Mrs. Acelya helped to us during our stay. They reserved and organised everything from Asia to Europe... Please keep your kindness, except the hotel city was the glamorous... Especially in the evening... Everybody should see this charming city
Nice hotel building, helpful staff, wide variety in breakfast A bit far from main shopping.
Very nice hotel. None. All was as expected.
Very nice decorated rooms with all the necessary facilities. The hotel is well located in the city centre.
The hotel was very accomodating. We arrived at 7 in the morning and were allowed to check in. We also had a late check out at 3pm at no charge! The hotel is in a good area, near Taxim's main drag and the hotel staff were good. This is not the cheapest hotel but still represented good value for money.
i stayed at the hotel twice ,once booked through booking.com and first time through my friend in turkey....hotel is perfect but staff very snob ! at time of check in this time ,they were really quick and helpful ( through booking.com) and even gave us a great room,much bigger than our first time.... but after that all back to normal , they don't greet or ever smile when u ask for anything....so in general hotel is very good ,but staff not that great or friendly! unfriendly staff
Easily accessible to Any mode of transport.havatas bus going to airport stops very close to this hotel Swimming pool water cold,not heated
The hotel of pleasant surprises with really helpful staff.
The good service, nice hotel, situation of the hotel. Really value for money.
Good location and excellant facilities None
The friendliness and politeness of staff, the size of the room and bathroom, the location of the hotel, the very rich breakfast Thew poor sound insulation in the room. Could hear the conversation from neighboring and room above.
Staff were very helpful, excellent ebusiness relation Manager, +AAA Location. Very hard to communicate in in English, but then again it is a general notice in Turkey.
Hotellet var snyggt rent och moderrnt och lagom stort. Läget var bra för turister. Personalen vänlig och hjälpsam Vi blev rejäjlt upplurade på transferservice till flygplatsen, synd efter en annars så bra vistelse. Helt plödsligt talar man Euro istället för Lira, vi arrangerade egen transport med vanlig taxi för bara bråkdelen av vad hotellet erbjöd. Verkligen smolk i bägaren!!!!
Nice staff, very good service. Silent - open window att night. Nice and clean room. Breakfast good with lot of fruits! 25 lira extra for orangejuice - not so nice!
the rooms were very clean and so were the bathrooms, and the location was perfect
they tray their best to stay excellent live in hotel the services like 5 stars the room is small
The staff is very helpful and friendly, immediately arrange all the issues, they make you just feel comfortable! Besides, the hotel itself is modern, comfortable rooms, clean and well located. Although the hotel is quite expensive, the breakfast is not included :)
Hotel is new and looks very good, but staff is without any experience... price per room is very high on the same are there are several hotels half price.
location, cleaniness, design poor reception staff treatment, you can hear loudness of street (up to 3 am); beds not comfortable
I will not recomend Bosphorus side with beautiful view , because this is also microfone side during praying
we only had a night stop over, & didn`t use the facilities on offer but i did like the "room with a view & a balcony"
Swimming pool, Jacuzzi Room smelt of drains and fridge did not work. Promised welcome drink and city map not provided even when requested. Not entirely happy with cleanliness of room - dust on bottom of wardrobe and around the edge of the carpet, air conditioning not very efficient.
The staff were friendly and helpful in every way. They tried their best and were very attentive. We were a little worried as we had read several reviews that said the hotel was noisy at night; this was not the case. We had a sea view room and enjoyed it tremendously.
fair breakfast Very nasty staff, lack of room privacy.