Plus: Rooms were comfortable. Bed was luxurious. TV is HUGE! Nice to have in-room safe. A LOT of space for the price. Would definitely come back and stay here again. Breakfast was a busy time - it amazed us to see so many people were staying here. We definitely didn't notice that kind of traffic from our room.
Minus: Wished for blanket for pullout bed, but took comforter off big bed to accommodate.
Plus: Facilities were clean and modern. Very satisfied with the hotel in general
Minus: Biggest issue was a VERY noisy heater in the room. It squealed loudly each time it ran, about hourly. By the time we realized it was going to do it all night, it was too late to ask to change rooms. Finally found the switch to cut power to the unit (turning it "off" on the controls just made it cycle on for a minute every half hour).
Likely just a room issue and not a hotel issue. We notified front desk of the squeaky fan in the morning.
Hotel really could use an Airport shuttle.
Plus: Courteous, friendly staff
Large comfortable rooms
Minus: Extremely noisy. The hotel is under renovation, and is both messy and smells terrible.
Plus: The room were larger than expected. I like the clean look of the bedding, all white and washable . Quiet.
Overall it was nice.
It was well worth the reduced price I paid.
Minus: It would have been a plus to has at least a small microwave, had pizza that needed reheating. Even a cheaper motel usually has one.
The reno of the front lobby wasn't my favorite noise.
The carpet area by the bar sink (in the 2 rooms I saw) need cleaned.
Plus: The room was lovely. The people at the desk were helpful and professional. It was easy to find, good location, great parking, fabulous breakfast, lovely indoor pool.
Plus: Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
Plus: Everything was very clean and the beds were very comfortable!
Minus: I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
Minus: Overall too many hidden charges
Plus: Comfortable beds and clean room.
Minus: You can here everyone in the lobby. Especially during wedding receptions.
Plus: Beautiful facilities
Excellent customer service
Minus: Additional facilities fee
Plus: It was close to Schaumburg, IL.
Minus: You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
Plus: I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
Plus: Likes: mostly quiet, exercise room top floor, decor, Westin was honest and upfront about renovations with possible noise during our stay-not a problem ar all either, beautiful room.
Minus: Parking lot in poor condition and not ample parking close by. Adjoining rooms - extremely noisy when someone else is staying next door. Lower level exercise room/pool closes early at 9pm.
Minus: I didn't like how thin the walls were. You could hear what was going on in the adjoining room. On top of that the people in the adjoining room had a party until 1am. Hard to sleep when it seems like you are a part of the party.
Minus: The front staff was not knowledgeable and helpful. I asked if I could book two more days at the westin in Chicago downtown and she said I had to call the hotel.
Plus: Beautiful hotel. Good staff.
Minus: We didn't have breakfast included so when we went for the buffet I was shocked at the price. Did not expect it would be so much for 2 people. Should have asked first.
Plus: We showed up well before check-in, but were immediately checked in to our room. AWESOME bed. Didn't ever want to get out of it! Room was clean and spacious with a nice picture window.
Minus: 375mL bottle of Grey Goose....$55 plus $3.95 delivery fee plus 21% service charge? Whoa.
Plus: The room are big and they offer som excellent features like microwave and big refrigerator.
Minus: The carpet need to be wash it's like we walk on 'honey' Dirty!!!
Plus: It wasn't to far from our relative
Minus: When the front desk desk gave personal information to someone without my knowledge..Tried to inform the manager whos very unprofessional for she has YET to return my calls I had to talk to the District Manager regarding this matter.
Plus: It was a big improvement from my last stay a couple of years ago. Apparently the rooms were renovated and I experienced no major issues during my stay.
Minus: TV signal & selection are poor (as in most ESA hotels) and sink wasn't completely clean
Plus: Newly remodeled
Plus: Newly remodeled. The night staff was warm and friendly.
Minus: Not much for complementary breakfast.
Plus: It was quiet and clean
Plus: Everything was great
Minus: Everything was great
Plus: Being honest nothing was as it supposed to be.
Minus: Staff acted as they had the worst days in their life.We found beer bottle under our bed,chocolate chips were around the room. They provide room service once in a week,for a four days stay we were not qualifying for any,otherwise $--- Worst experience!!!!
Plus: Comfy room, helpful staff, ironing board
Minus: Pricey, breakfast is near nil, small tv, no maid service
Plus: the thing that i liked most about this hotel, was the location, the staff at night was awesome.. the morning crew was too moody for me. IT wouldve been alot better if it was a little cheaper like ----dollars
Minus: the wait on the room was long, had to wait for the room to be ready
Minus: wi fi slow
Plus: The staff was friendly and helpful. The room was clean. Location was convenient. The kitchenette, including sink, range, microwave and full size fridge and freezer, was a bonus.
Minus: The 'breakfast' consists of nothing more than coffee, hot water, single packets of oatmeal, pre-packaged muffins and granola bars. The kitchenette is not stocked with utensils or dishes. WiFi was sketchy.