Plus: The hotel staff was very helpful. Clean environment. Breakfast was delicious and filled with variety. They even had a courtesy safety check in the parking lot. There was a ticket on our window ...
Minus: Had multiple billing issues. GM did resolve them
Plus: check in and check out was smooth, construction on the road leading to the property made it a bit difficult but we got used to it. ample parking. had to take my own luggage to the room using the ...
Minus: the housekeeping waking us up at 8am even with a do not disturb sign!!!
Plus: This is our absolute favorite hotel when visiting the city. We love the spacious rooms, the hot breakfast, and the shuttle that takes you directly to and from the train station. No more driving into Chicago and paying for parking!
Plus: Breakfast was included, glass door showers, hygiene products, takes cash
Minus: Needed a credit/debit card for $15 deposit and has no hot tub, pool is okay
Plus: The best breakfast I ever had at any hotel. A lot of space in the room. Great value for the money.
Minus: Everything was great!
Plus: Very clean, modern room. Beds and pillows so comfy!!
Plus: I like people who work in this hotel. They do their work perfectly.
Plus: They had a great breakfast, I liked the couch in the room and the setup felt more homelike! The kids liked the pool alot! They had a shuttle that took us to the train station
Minus: The beds weren't the most comfortable. Everything else was good.
Plus: reserved a double-bed regular room but was given a room for disabled persons. room carpet and blanket were very dirty, very disappointed.
Plus: Great staff, Room, Pool and Breakfast
Minus: Bathrooms were a little small
Plus: wifi, breakfast, staff
Minus: Equipment in gym need to be cleaned. Air condition is not stable.
Minus: Guests were loud,Management should have said something and my family couldn't sleep all night. Management has to work on that, else was good.
Plus: Love the elevator feature of needing a key card to get up to different levels. Hot tub and pool are amazing.
Minus: One specific staff member has an attitude every time I have to deal with her
Plus: The rooms are a good size and beds are very comfortable. The pool and hot tub are also nice.
Minus: Good luck having your internet on your phone to work. I swear they interrupt your connection just so you will pay for their wifi. The couch's also do not fold out into beds.
Plus: The Westin bed was extremely comfortable.
Plus: It is far from downtown, but very close to the airport (O'Hare). Clean, friendly staff, everything was perfect. Great place!
Minus: Everything was perfect.
Minus: That you had to pay for the fitness center
Plus: Very nice staff!
Plus: Star rating appropriate for quality of hotel itself.
Minus: Hotel was over booked upon arrival, reception moved me to an alternative, lower quality hotel off site for first of two night stay.
Plus: Room a good size; price was good thru Booking.com. Very clean; as quiet as I like it to be. Many charging points for phones. Laptops etc; Internet was fast and consistent.
Minus: a minor issue of an unexplained $10 charge which appeared to me to be for the 'free' internet - but I will take this up with Booking.com
Plus: The room is quite huge! So much space. Thumb up.
Minus: The check in date is 5/19 and I called to ask if I can park my car from 5/15~5/19 the day before I arrived. The lady through the phone said yes and the charge is 5 dollars per day and I ...
Minus: When I entered my room I changed the AC to around 66 F. When I came back to my room around midnight ready for bed the temp was still at 72-73 F which is way to warm for me to sleep... when I checked out I mentioned this to the staff..worst night at hotel
Plus: The bed and the coffee
Minus: The lighting was terrible in the roons, there was no hot water in our room, and the place was pet friendly, was not told this when we booked.
Minus: I wasn't advised breakfast was not included.
Plus: The breakfast was great and the staff in the restaurant were friendly and helpful! I thought the price for the food was also very reasonable. The lobby and pool area were well maintained and spacious...
Minus: The first room I had was very loud, the traffic from the highway was distracting and came right through the windows. I asked to be moved and the staff helped right away. The second room over looked ...
Plus: Looked really nice.
Minus: Not to far from downtown.
Plus: pool was good
Minus: staff was rude and room overlooked the highway so impossible to sleep.
Plus: The bed. The room was clean and neat. The pool and jacuzzi were nice. Also the remodel was very well done!
Minus: Fix the ice maker. Also a mini fridge in the room would have been nice. Also it would be nice to open windows as well.
Minus: Suite was not what we expected - really small, no refrigerator, microwave, etc. Weird layout. Why were there 'patios' when there were no chairs and no way to get out of the patios? Seemed ...
Plus: The breakfast was the best part of this stay.
Minus: The hotel is old but furniture and bed is up to date. The room was smelly and the carpet desperately needs to be changed. The bedding need to be updated its old and dingy.
Minus: Our room door took forever to unlock it kept getting stuck I thought I paid more for an upper level room and we were stuck on the first floor the room was super humid even with the air on the dresser ...
Minus: Needs updating
Plus: The staff was very friendly. The beds were comfortable and given the extremely high temps, the room and lobby temperatures were comfortable as well.
Minus: We stayed at this location because our original hotel was overbooked. It did not have a complimentary breakfast and was a 20-30 minute additional commute to our destination. Not really the hotels ...
Plus: The breakfast was great. Two types of eggs and hash brown potatoes with many additional items. Coffee and juice served at table.
Plus: Clean and comfortable room.
Minus: I just wish they'd had a free breakfast. Other Holiday Inn's do, so why doesn't this one?
Plus: no eggs at all. only granola bars and tiny muffins with make your own instant oatmeal. bed was comfortable.
Minus: something that is more like a breakfast.
Plus: Newly remodeled. The night staff was warm and friendly.
Minus: Not much for complementary breakfast.
Plus: I liked that the room included a refrigerator and that I could wash my clothes.
Minus: The night attendant was rude.
Plus: It was quiet and clean
Plus: Everything was great
Minus: Everything was great
Plus: The serenity of the facility
Minus: None at the time of visit.
Plus: Being honest nothing was as it supposed to be.
Minus: Staff acted as they had the worst days in their life.We found beer bottle under our bed,chocolate chips were around the room. They provide room service once in a week,for a four days stay we were not qualifying for any,otherwise $--- Worst experience!!!!
Plus: Cassandra at the front desk was extremely nice and helpful
Minus: No shampoo or hair dryer
Minus: Staff seemed to make me feel like I was bothering them just by checking in. I have stayed here multiple times, ignoring that. However, the last time I stayed here I left the hotel ten minutes in...
Plus: Exactly what we were looking for. Much cheaper than everything else around that area. Friendly Staff and nice room.
Minus: Bigger Bathroom, better shades to block out more sunlight.