communication- the front desk staff are not good in english language at all.
Outside environment is nice. The location is far from downtown, thus it is not noisy. Room is big. It is too far from downtown. The room was not equipped with refrigerator. To get hairdryer it is possible to receive it from reception with certain deposit. The number of towels is not enough. Cups which provided in the room are single use paper cups. Breakfast has too poor choice.
Stay was comfortable and the volunteers for the Expo spoke English so it was quite easy. Found it strange the permament staff did not appear to speak much english. It was a quality room. Rail station close by. It was a lone way to the city going by train.
Excellent low-budget hotel with comfortable rooms. The staff can speak sufficient English. The hotel is nearby Harbin metro station. You get 2 bottles of water for free and you can use a water cooker for making hot drinks The travel time to Centre of Shanghai is 45 minutes with metro, but that is acceptable.
It is peacefull
Very clean rooms and the maids are constantly on their toes to keep it so. Staff keen to help out guests with any request, even if they might not always understand what you are saying. Construction of the new subway outside can be a nuisance, get a room facing south if possible.
The room was very spacious and clean. No noise. Free internet access. Metro right next door which operates during the day. Alternatively, the next nearest metro is just 10 minute walk up the road. Ideal for the business executive, or tourist who does not want to be in the main tourist area. I would definitely stay in the hotel again. Airconditioner does not self regulate in the room. So temperature was too hot. But was able to switch it off and open the window.Bit of a smell in the bathroom. But this seems to be quite normal in China.
Excellent, easy access to every where by next door metro station, high class neighborhood, 7 min shopping center (area) by walking.
Great for getting around Shanghai, less than 100m from the undergound station
Hotel is near the city center. 15 minute by walk. Hotel's stuff was old. Hall of breakfast so airless and dark. Hotel staff is not polite. Once we wanted change money, she has check the money many times.
. the hotel located right in front of the metro line 7 exit 4 . the metro staytion name is the same as the address of the hotel road , safe place and 15 minutes walk to shopping area. Room and baht room are clean and spacious. over all is good hotel ..... none
Value for money, good hotel. 5-10 min by taxi to all main points of interest, metro station is also close to.
Bed and rooms are amazing. This is a really great hotel. Bar ontop is amazing but always empty. I will definitely use again. The Internet is so slow it's essentially useless. They make you wear a shower cap to use pool (which I wouldn't do) so couldn't use it. English is really rough. So don't expect to have a conversation. Only the basics like ice and taxi.
quiet street, allowed me to check in early at 8 AM, very close to subway, and close to a Starbucks
the comfortable environment. wide tv programme selection. the night staff was not very friendly in explaining my questions.
Very good location near metros and Shanghai Nan station. Quite neigbourhood in French Concession where the atmosphere of Old Shanghai is still very present. My 4th stay at Anting Villa, will certainly stay there again.
Great location away from the downtown madness, beautiful old building, easy to get around cause the metro station is around the corner. You are in Shanghai, but away from Shanghai at the same time. Unlike the booking.com website says, they do accept MasterCard and the wired internet is free.
Brand new facility - everything works and is clean. Concierge helpful - willing to make suggestions and assist where necessary. Location is quite poor - hotel is out of place in a poor neighborhood, making us uncomfortable. We took one walk around and returned to the hotel. Must go out of the area for all activities. Our floor had a power outage our first night at 3am - were moved to another floor and were promised a fruit plate as compensation, which we never got. New hotel - new staff - some excperience needed.
Room is bif & comfortable I bought through the net in usd. When I settled the bill, the exhange rate use was not the bank exhange rate but the hotel exhange rate was 6.8 rmb to one USD.The hotel exchange rate was much higher.Customer should be able to settle in usd otherwise we should be quotied in rmb.
The rooms are very nice and the hotel is at this stage well maintained. The staff were poorly trained and were very unhelpful. The processes in the hotel didn't seem to work that well and mistakes are common. They were often rude and unwelcoming. The food was ok but the evening buffet was inedible with very few choices.
very (and in fact too) spacious, good view of the bund, huge variety of food for breakfast with good quality looked isolated, not within immediate access to shopping amenities, not yet known to taxi driver
The room was large and comfortable. The staff were ok but not particularly friendly, except for the concierge.
Good location, great facilities (including washing machine), good cosmetics, big and comfort room, excellent bed Due to the contract with booking.com room rate include breakfast only for 1 person. The hotel staff even didn't tell us about it and it was very bad surprise. It's really look very rude when for 2 persons in room only 1 breakfast. By the way, it cost not very much, so the reason is obscure.
The worst service in my life. Staff didn't even bother to say hello when we check in.
The worse hotel staff I ever faced for my 20 yrs of hotel guest experiences. surely does not even match 2 star hotel staff(reception) level. After staying 3 nites there wanted to extend another 2 nites more. I call up the front desk and get verbal confirmation for 1 bedroom premier. 2.30 hrs later received call from front desk. He said I must get out the room before 12 noon (it was 10.43 when he called me) I said I have extended 2 nites more. He said no room available.I Told him to listen recorded phone conversation to confirm! He said firmly no room available and the lady who confirm the room was new comer its her fault! In fact hotel had opened 40 days ago all staff was new comer! What a great service! As I have mentioned staff and staff.. I have showed them my booking confirmation email but they saif they did not received it and I must wait till they got the confirmation and let me do the check in! I told them take the necessasy deposit and just let me do check in , put on my things. The answer is no! Eventhough after seen my email confirmation! I thought Singapore companies does professional job everywhere in this world. The next day extended 2 nites thru another website but I have got the same problem. They said I did not booked room! Showed them prepaid purchase confirmation! They guy smiled on me sarcasticly said ; no booking on system! Sounds like you are trying to cheat me!
The hotel rooms were very comfortable having great facilities, but I didn't understand whether the hotel was built or renovated recently??!! Because some parts of the rooms were really worn out, however the lobby and entrance was very good. The location was great. Very nice and lively street to walk through. The rooms had great view. Well the rooms seemed clean but inside the cabinets were all full of dust, seemed like they havn't been cleaned for months! In every floor, construction men were either painting the walls, fixing the floor...The breakfast was not good, and at the end when we wanted to check out and pay, there was a slight difference between what we had confirmed with booking.com and what they calculated and since everyone barely speaks english, we had to pay because they didn't understand what we said! And I forgot to say that on the day of check in when we gave our booking.com reservation to the front desk they said that you have no reservation!!! but we will arrange rooms for you at the moment!
the location is amazing the cleanliness of teh room, and price/quality
I appreciate the hotel's housekeeping staff very much. I found it so difficult to communicate with concierge staff in English. It would be more convenient if there were some staff at your front desk who can speak English well so that English- speaking guests like me will recommend your hotel to others.
The location of the hotel is very good to visit the shopping area of the city and it is not noisy at all even if close to the roadway. Staff is nice and helpful whenever their English is quite poor for a 4 stars hotel. Breakfast is not included and costs too much. Fridge bar inexistant. Room to small for being a deluxe. Then I personally did not like (my man yes of course!) the presence of too many easy going women at the bar during the night........................
The King Size bed. Avoid the Chinese massage place at the 3rd floor.
Excellent location close to many facilities, very friendly staff - not always speaking english but willing to assist you Very high cost for use of internet! Very noisy - some kind of turbines working day and night just outside our window!
Cleanliness, simple nice design. if rate could be slightly lowered would be best because of its compact space.
Nothing impressed me there. Room is very small and limited space to put luggage. We only stayed 1 night because we couldn't bear with the air-condition of "smoking smell". We asked for a non-smoking room but unfortunately it's smelt of smoke. Quite far from MRT.
The position of the hotel I had to discuss what the rate included. It was different from what stated in the website. Then we solved the problem. The bathroom walls in the suite is completely made with glass!! No privacy at all!!
The room was very nice. The staff were rubbish. I turned up and i was told that they didn't have the room that i had booked available and they wanted to put me in a twin room as opposed to a double. I said i wanted a double bed. And then they tried to charge me more. I objected to that and i was left waiting while they tried to find me a room. In the end i dropped my bags with the concierge and went out. When i came back later i finally had a room. On checkout i produced my piece of paper which clearly had $121 written on it. They told me that their international department has decided that the exchange rate was 6.8rmb/$ as opposed to $6.64 so they were charging me at that rate!! What the hell, why do they have the price on the internet?
the hotel is good in general if you want to visit the shanghai pudong exhibition center, very near only 5 min. excellent concierge name peter. the bad about this hotel is the lobby , very small . very nice surounding the central park is only crossing the road. for eating you can go by taxi only 12 rmb to the tumb plaza.
Good hotel for the Shanghai Expo Centre. Not so good for seeing Shanghai.
service is good and convenient in transportation, quiet area, good for relaxing Breakfast offered is not excellent
The staff helped us find another room in another hotel. I had booked the double room for myself and my brother expecting there to be two suitable working spaces in the room. We found only one. When asking the staff to provide an additional desk and chair they were unable to do so. Furthermore active hotels promised there to be a fitness room in the hotel. This was not the case. The fitness room was under construction and would not open until next month. This was quite dissatisfying.
Heated toilet seats! Staff can be quite curt bordering on rude.
One subway stop and one highspeed train ride from the airport. Subway is easy to use.
the location. a few minutes to under ground station. price if some body needs hotel facilities like restaurants, pool, ... it's not good.
Located near the metro station. Only 3-4 stops to the city cener . Both airports are on the swame green metro line. Extremely dirty. all the holel smells not fresh, even clean towels.