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Nice, clean, no frills and centrally located. You have to make sure to follow up on all requests. Staff is not really on top of things and they get very easily distracted. Had to remind the front desk five times about a morning shuttle and still didn't get it down.
Good location, pretty basic but nothing was really lacking. Price seemed kinda high but that's more Juneau as a whole vs this one particular location. Shuttle service was a nice bonus. Overall a pretty good place to stay - the smaller suite would be good for a group or family as well.
Comfortable bed. Clean bathroom. Nice large wood floored closet upon entry to keep all luggage in. Close location to downtown. Very hot room. Only a thin pad and flat sheet on bed. Would have liked more bed linens. Dark room, outdated decor. I was very nervous about cleanliness but it looked good.
I stay in Juneau almost every quarter, so I feel like I have a solid bench mark of the hotels available. This hotel does the trick and is slightly above average for the city. Staff was way above average with friendliness and incredibly accommodating. The old school metal keys as opposed to the key cards.
Very comfortable, friendly, and convenient.
Location, cleanliness, knowledgeable staff in back room. Quiet street. excellent coffee shop attached to the hotel. Cost of stay, decor, old music playing, dark and dingy lounge, noise from equipment on terrace outside our window.
I discovered the SilverBow two years ago and couldn't wait to return to Juneau to stay there. It was the perfect blend of quirky, stylish and comfort. Every detail has been considered. Wonderful hospitality. The location can't be better. The only issue was that my room faced the street, so at 2am after the bars closed things got noisy.
The staff was very friendly and helpful. The accommodations were as advertised. The bed was comfortable. The room was clean. I had seen a review starting that the hotel has bed bugs, but this was either false or a long time ago. I had no issues and would stay there again. Renovations and construction
The location is right near downtown and if the weather is nice, is a short walk. The rooms are fairly up to date. The bathrooms are extremely outdated which leaves them looking dirty (even if they might be clean). The Internet service is EXTREMEMLY slow. I was traveling for business and couldn't work in my room because the Internet went in and out so frequently. I had to use my hot spot on my phone to get anything done! I thought checkout was at 12 and due to feeling under the weather, planned on utilizing all my time until then. In every other hotel I have been in, this is not an issue. I called an got a late checkout but even so was called twice to ask to get out of my room. The girl working at the desk was EXTREMEMLY rude. House keeping never once asked if I could leave.
This previously privately owned hotel was born again as a Four Points Sheraton in April. It is tasteful, clean and modern. The staff was professional and knowledgeable about places to go and things to do in Juneau. I will absolutely stay there again, and recommended it to my agency. The sound was going out on my TV, and, like many hotels in Alaska, I had no AC.
Quiet, clean, friendly N/A