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The housekeeping service, facilities, the restaurants, the pool area services, the sunset ritual the beach is terrible, the inconsistency in serving the same breakfast - the waffle was presented with and without additions, like whipped cream, spiced sugar, coconut sauce. Unacceptable.
It was a beautiful resort. The lagoon was great and the snorkeling was good. This would be a great place to stay if you have no complaints or issues. The staff is not helpful at all. Not the front desk, not at the restaurants. It's as if apathy and not luxury service should be the hotel motto. It is pervasive. We had an issue with smoke in our room. It was coming through the AC. They kept calling to apologize and offering assistance but when I would meet with the front desk they would do nothing. It is advertised as a non smoking facility.
The property is breathtaking the moment you set foot in it. Sea turtles and beautiful fish swim right there in the lagoon with you. Staff is very attentive. Sunsets are incredible and the nice acoustic singer sets the perfect mood. They had a nice champagne in our room for our honeymoon. I chose this property after doing a LOT of research and the main reason was because there were a lot of activities for guests included with the stay (or so I thought). The brochure on their website is very misleading, it lists fitness activities without any pricing. My husband and I did Floating Yoga a couple of times and then I saw a charge of $20 per person per class on the final bill. I couldn't dispute it because apparently it was stated on the sign in sheet, but at 6:45am I really wasn't reading the fine print on what I was putting my name and room number on. The resort fee of $25 per day only includes parking and very slow wifi. Everything else is charged, even shaded chairs at the beach. Too many additional charges, in my opinion.
The facilities are superb, the staff is outstanding, the food is very good (mainly breakfast). The snorkeling at the front beach is amazing. Lots is different and colorful fishes. Turtles also come by. Internet speed. Although it is reached wherever you are, it definitely lacks speed.
Hotel was okay but you can't compare to a four seasons. Need more people at the front desk. There are a lot of stray cats on the premises.
Room is beautiful and the restaurants were excellent, maybe the large pool was excellent we landscaped and pool isn't to be at. Many activities to enjoy at the beach. The outdoor spa treatments are amazing! With the most friendly and helpful staff. Leaving, The only casual dining was at lunch.
The views are amazing and can't be beat! Very quiet and comfortable. Perfect luxury! Nothing.
Bed was very comfortable and the room spacious. Everything was very clean. Fantastic location.
Great location and beautiful grounds - basic but nicely done. Staff is very friendly and helpful. Lobby is gorgeous and rooms are spacious, though outdated, VERY few restaurants or bars open on site. Made it look and feel like a hotel on the way down. Looked like a lot of events had just happened and the staff had not gotten around to cleaning up yet. $12 for in-room wireless is SO yesterday. Hotels without site-wide free wireless are just trying to tap guests (aka hostages) for their last $. Had to go to lobby to get free wireless. Give this facility a little facelift and keep more restaurants/bars open and you might get more occupancy, more energy, and more revenue.
Room cleanliness, size, restaurants, beach, service was great. You get what you pay for.. Cheap snorkels
The hotel is with good facility and big - located on the beach. The pool & spa is very nice. The beach is nice and having few people compare to Waikiki. We are arrived at late night - not easy to find the hotel on the highway.
Location at the beach is excellent except that there are no real alternatives to hotel restaurants. Outdated, especially bathroom and not very clean. All in 80's style. Tried restaurant once for breakfast and very disappointed. Parking too expensive, should be free (self parking far away from room).
a great place No
We loved the location. The pool area was outstanding for families. The beach was very accessible and beautiful. It was very quiet and relaxing. We would stay here again. The eating choices were few and expensive. The location felt isolated so that the only convenient choice for food was the hotel. That food was very expensive. One restaurant was closed the whole time we were there.
Sweeping open spaces far from the crowds of Kailua-Kona. Beautiful open lobby and a cool drink at check in. Nice pool and great beach. This was our 3rd visit and probably won't be our last. Always at least one flight of stairs to get down to pool and beach, so beware if someone in your party is mobility impaired. As others have commented, dining options are few and pricey. The Coast Grille was closed for renovation during our stay, limiting the choices even more. Fortunately, there are many choices further up the Kohala coast and a little ways inland at Waimea. We do miss the old tradition of free orange "slippahs" in the room, but apparently the bean counters got to that one.
Wonderfully designed hotel which is open and integrated into the natural landscape of the beach and countryside, luxury at every locale on the property. No
Has one of the best beaches in Hawaii. Price was reasonable .staff could not do enough for you....
The pool location , the staff , beach Poor cab service, food options poor, food over priced for quality
A romantic old mansion with luxurious decor in the bedrooms - a very peaceful place conveniently located on the outskirts of Waimea. A catered breakfast would be nice, but within a mile we found a great small cafe serving super coffee & food at reasonable prices. Plenty of car parking close by & free wi-fi in the main mansion.
Beautiful historic house. Nice suite. Plenty of space. We were not told which rooms we could use and if we could use the pool table, games or books in the main house.
Beautiful plantation house, but maintenance needy. Nice to see public areas with much history. Unfortunately, the wicker headboard in room 6 was musty and caused respitory issues with my travel partner.
The history and the furnishings we're awesome No internet connection available, bar permanently closed and no breakfast available at the inn. In need of paint and a thorough cleaning.
Comfy bed The cleanliness could be a little better, but overall it was an amazing stay.
The setting was very pleasing. The atmosphere was great. Parking wasn't the most convenient. No refrigerator and no Television.
When I read the description it sounded like this wonderful mountainous place and in fact it is in the center of town and the mountain view was not as expected. It was a nice place but I expected more from the description I had read. Very nice people run the place. Can't say enough good about them, but I would have stayed closer to Hilo also.
Convienient to Saturday market. This in not worth the price I had to pay.
Central location and friendly staff.room was good size The place is in dire need of updating.some obvious deferred maintenance(linoleum lifting around shower/ tub, mildew stains on window sill) some cosmetic. A new paint job could do wonders, for starters.
That it had beds and a shower. That there was constant termite dust littering the bathroom. The blankets and sheets were so dirty that we used our own. The carpet was stained and gross looking. The tile was coming up. The price is too high for the location and the quality of the hotel.
There is nothing fancy about this Inn. The price is fair given the market it is in. Waimea is a nice town away from the tourism. I was concerned given the previous reviews but there were really no problems with it. Don't expect it to compete with the Marriott on the ocean.
The price was the lowest we could find at the moment. The town is small and one can easily walk almost anywhere one wanted to. We stayed 2 days. After the first day we were asked by one of the cleaning staff if our room needed cleaning. We asked for more shampoo and towels. Returning that night we found no additional shampoo. The bed was not touched, and wet towels.