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location - windy and rainy part of the island
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
There is simply no better location in Maui Activity concierge was not really ahead of its game
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Food was excellent.
I almost love everything - the breakfast, the pool, the beach, the classy atmosphere, the birds, etc. I want to mention, in particular, the staff at the breakfast. They treated us so well, especially Ludi.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
The hotel staff was very friendly, accommodating, and generous. We loved the warm, family friendly atmosphere of the hotel. The Easter activities were particularly fun for our children. No custom omelette or fresh waffle station at breakfast.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
Top shelf overall. The beach. Too much coral and rock.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
Staff unpleasant, not welcoming
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
We were able to come to Maui on short notice. The westin exceeded all our expectations
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
The flamingos and swans were absolutely beautiful. The pool was a little cold.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
They lost our reservation! We ended booking at another hotel.
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
This place is beautiful... almost heaven-like. The pools are separated into mini pools so you can hang out by yourself or with your own group that gives you the feeling of you own the entire pool. The garden is just beautiful. Staff are friendly and attentive. Housekeeping is not very thorough sometimes, but still gets an A-. Not too thrilled about having to pay $30/night for valet parking. And feeling obligated to tip them every time we need to get our car or have it parked. The resort fee of $40/night should include valet parking.
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Customer Service exceeded my expectations!!!
Location! Away from the touristy area packed with hotels. Luxurious grounds, quiet setting. Not enough parking. Kapalua Villas is located within the large resort complex. Although they offered a nice complementary shuttle service anywhere within the complex, we preferred to explore on our own using our rental car and limited parking spaces made it difficult.
We stayed to the Mahana to celebrate our 18th wedding anniversary, without kids. The staff was very helpful throughout the week. Upon check-in, they gifted us chocolates and a bottle of wine for our anniversary. A very sweet touch! Our condo was beautiful with a full size kitchen. Coffee and toiletry amenities included. Daily maid service was awesome. Loved having a washer and dryer in the condo. Beautiful views out of the floor to ceiling windows in the living room, bedroom, and lanai. Pool area was very nice (not too crowded) and everything is within walking distance! Saw sea turtles from our lanai. There are no other properties so close to the ocean. Nothing- We will bring the whole family next time.
The views here are world class. If I was a troll, I would have posted "1 star, ocean is too loud, couldn't sleep", but honestly, it's been such a dream spot. Plenty to do right here, and not a far drive from the rest.
Close to the beach and restaurants Kitchen for cooking is very convenient and well stocked with utensils The pullout bed was very uncomfortable - these villas should only be for 2 people - not 4. Also the price is very high and there was no mention of service fee of $15/ day until you arrive and checkin. Also at the tour desk they try and sell/ push trips on you.
The suite was very spacious, with a kitchen, two separate bedrooms, two large bathrooms, and a large sitting area. There were 3 TVs in case you were staying in. The room was right next to the beach and had access to facilities such as a large swimming pool. There was also free WiFi. Nothing was done poorly.
Property is in great location near Napili Bay and Kapalua.
Loved the 2 pull out couches in the living room and fully stocked kitchen and the option to check out late at an extra cost allowed us to make the most of our last day.
We stayed a whole week. They have everything you need in the condo. It was super clean and comfortable . The whole property was very well taken care of . Very beautiful ! We highly recommend staying here . We will definitely stay here again Nothing
The extra twin pullout couch, the staff was friendly, Need another hot tub and a little convenient store with toiletries snacks and liquor and maybe some little groceries that we might have forgotten to bring. I didn't like the shower it was hard to rinse off.
Friendly staff. Everything exceeded our expectation
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
Comfortable room. Wonderful staff. Convenient location. Starbucks by the Sea. nice fitness center Speedy elevators Lack of a full kitchen and washer-dryer. Crowded pool (but it was a holiday week, so that is to be expected). Parking is difficult. Beach was rocky and not good for swimming. The pool bar closes at 7 pm. Why so early?
I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.
Elegant service, warm staff, Hawaiian cultural programs, horticultural tour Restaurant staff seemed hastled
excellent front desk staff; liked ability to grill, full size fridge; added reservation to our timeshare exchange we thought that the parking fee was high
Large swimming pool. Timeshare sales people everywhere.
Kannapali Beach Club was very clean, great food, great beach, excellent FRIENDLY staff!! Would definitely stay there again!!
Loved the location! Beach RIGHT there with view of Molokai and of Lani! Really like no AC, no TV.
The location was fantastic. With a sea view we were located right next to the beach. Falling asleep in the tempur pedic bed with the sounds of waves crashing was paradise. From looking at many beaches around Maui, Napili beach was by far our favourite and we always made it home for sunset. In fact i proposed with the sunset as a backdrop, perfect! The construction work that was ongoing. However, the management let us stay in the room on our final day until 1pm due to this, so i was very happy and it didn't really get in the way of my vacation.
Great rooms, with remarkably modern design for Hawaii! The location is also perfect, with a wonderful beach for swimming/snorkeling. We even saw a green turtle from the shore! They have some major renovations going on right now, and I'd advise against booking here until they're finished (currently due to be after April 2010, I think). At present the whole resort looks like a construction site and is very noisy.
The tempurpedic matresses were a very nice touch. The ocean view rooms, did not have an adequate view of the ocean from the rooms.
That the place was perfectly situated by the waterfront. And when we arrived late at night the pool area and garden were lit up with gas torches. It looked magical! Could have been more availability of different fruit selections, such as watermelon, etc at breakfast
Staff is very friendly and kind. The beach in front of the hotel is not crowded and very beautiful.
The room we booked was not available so they provided us with a better one for the same price.
The spaceness, cleaness and the view of the room the breakfast which is very poor : some bread, 2/3 types of fruits, coffee and poor quality orange juice.
Family like atmosphere and the access to the beach as well as facilities. The only complaint was relating o the housekeeping which was very fair. Besides the hotel there are not many hotels or pubs so if you want just to relax it's the best place otherwise you need to hire a car.
Very clean and lovely facilities. Friendly and helpful staff Breakfast could be better
The lifestyle (Few rooms, friendly atmosphere). The location near the sea is fabulous, the garden beautiful. nothing
Breakfast is nice (tons of fresh fruit), great beach access, well maintained facilities, quiet, family friendly. No AC, paper thin walls so you can hear your neighbors snore (or worse), a little light on amenities (no TV, Wifi is slow and flaky), cellphone signal is bad (AT&T) although that isn't their fault. They call themselves boutique, but i'd call them barebones.