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Service med chafför - egen taxi Efter att ha suttit fast i hotellhissen 25 minuter, tryckt på alarmklockor och själv ringt servicebolaget - påstod sig hotellpersonalen i receptionen inte känna till att vi suttit fast. Alarmutrustningen fungerar tydligen inte eller så hade personalen en oacceptabel mentalitet av att sticka huvudet i busken.
Nära till det mesta i Kapstaden. Standard som jag betalt för. Vissa i personalen var inte servicemedvetna.
Bra bemötande från personalen, trivsamt rum, god frukost De har en utmärkt taxiservice men saknar GPS och ibland hittade inte förarna till adressen.
Inredning i varma färger, Bra och rymlig svit. Långsam personal i frukostmatsalen, In- och utcheckning tog alldeles för lång tid.
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
Location, reception staff Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
The hotel is 5 minutes from the conference site where our conference is held. This is what I like the most as walking in Cape Town is not extremely safe after dark. It is not close to many attractions but it was okay for me. Other than that, services and staffs are reasonable. I did not get a chance to stay at other hotels in Cape Town so I can't make a fair comparison.
The lights wouldn't and air conditioner wouldn't work even with the key card
The service was great. Nice people....Good location. They have a free shuttle service for a 3km radius. The Rbg grill restaurant and the one one the roof had some great tasting food on the menu. We were in room 505. The toilet had a bad odour. Additionally, the A/C wasn't working on the first day but we didnt worry much because it was cold outside. They fixed the A/C on the second day but it again stopped working on the last night of our stay.
Close to conference centre, affordable off street parking, free internet, nice breakfast buffet, quiet room. One international power point provided. Some obvious missing features -- no iron in the rooms, no soap or moisturiser, and yet premium international prices for a Cape Town location. The internet required daily renewed login which was a little annoying. Twin-share room was rather small, only ~25 cm between the beds. Only one chair in the room. Only total two spare power points. Our water bottle kept disappearing and re-appearing depending on the day.
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
Ambience, accessibility to the essential needs such as shopping, restaurants, None
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
Very friedly staff. The upgraded rooms are well appointed. City hotel, good for business. Excellent breakfast and room service
I was given a room which was very small. Hardly any space to keep the luggage.There were problems in the bathroom.Wash basin was blocked, There was a leak.Only on last day of my stay I was given an another room
efficient staff, excellent breakfast und dinner we booked 4 twin rooms not double rooms
it was good even though i thought , it was expensive. it was not made clear during booking that price goes up on weekdays breakfast was same everyday
The staff was very helpful. The breakfast was good. Service excellent. Good value for money. The WiFi in the room was down the entire time. Hotel did, however, make internet available in common room available. Bathroom satisfactory, but detail to cleaning would be helpful (grouting and shower areas).
Sense of security Slow lifts.
location, service, food
Hotel has a modern decor and is clean. Breakfast is good and wifi worked well in the room. Price was reasonable for the quality. Bed was comfortable. The room was tiny but maybe I had a special price and got the small room. The room was prepay and I had to do a special credit card form (or wire transfer) to pay in advance.
Very nice hotel in City Bowl Breakfast for a child was extra ZAR 75 although he hardly ate anything.
Great location, great service and free wi-fi througoht the hotel. Nothing.
Rooms are beautiful with fantastic views. Gym access was great. WiFi was TERRIBLE!!!! If you need reliable internet access, this is not the place, the signal is poor, access is difficult and limited. If this was corrected, Madela Rhodes would be a superb hotel.
The location was very good and the rooms themselves were really nice. It felt like a spacious 1 bedroom/studio apartment and it was awesome to have a kitchen (although we intended to use it we didn't, the restaurants are great and affordable) The WIFI connection is very slow. This seems to be an issue in South Africa at times, but it was incredibly bad at times. It would take several minutes just to load e-mail. Also, there was no fitness center there. We were given cards to go to a local gym around the corner, we did that one day and then one of the security staff told me they had made a mistake and we weren't allowed. I asked other members at the front desk later, they had no idea of this policy change. In all, I was disappointed there was no fitness center there, felt a little misleading.
Superb quality accommodation in an ideal central location in Cape Town
The friendly disposition of staff, especially Thembi and Zanele in restaurant. Mary from housekeeping none
Very comfortable with gym facilities The shower in the studio apartment W503 messes on the floor when taking a shower.
Very convenient central location for sightseeing and shopping. Well equipped rooms - loads of space and comfortable furnishings. Good choice of places to eat nearby. Extremely helpful and courteous staff ... after check-out, we requested somewhere to store/re-pack luggage and to shower and change before a late evening flight, and we were kindly allowed this facility at no extra charge. Nothing.
Hotel was excellent,staff were very friendly an helpfull.Facillities were superb.Had a great time at the hotel
Stunning building and proximity to many attractions in Cape Town, including Company Gardens, Parliament, St. George's Cathedral, Greenmarket Square, etc. Apartment-style is very suitable for family travel. En-suite bathrooms in each of the 2 bedrooms is very convenient and also private enough for the adults, as both were well separated. Guest Loo - what a luxury to have, and the hotel made no hassle of guests in the apartment with you. Staff were accommodating and kind. The state of cleanliness left much to be desired. You have all these great facilities, but when you travelling with small children, you do not want them rolling around on scuffed floors and dirty carpets, nor touching dirty chairs, etc. Throw-up from a previous stay was regurgitated by one of the many basins in the apartment, and never used again. That was disappointing. They do need some assistance with housekeeping, but I found that to be a problem in restaurants as well in Cape Town. Hope that it gets better. The facilities in this apartment do make up for the lack of attention to details, though.
Apartment with kitchen Everything nearby shuts down early, not the most inviting area to walk around after dark
We had a huge flat with an excellent view an the table mountain. Very well situated and good price ( we were there in august 2010).
Apartment hotel room was large and fully equipped for extended stays and had an excellent location close to eateries and clubs and added plus a great view of Table Mountain.
very comfortable child friendly had to use two lifts to get to breakfast
Best hotel ever stayed at
Outstanding service, excellent location, rooms were unique, room booked was spacious
Comfortable and beautiful, the staff is friendly and enthusiastically helpful.
Excellent service, wonderful colonial style, great position, superb breakfast, outstanding staff... what else???
Staff were excellent. 4 star hotel with 5 star service.
Casual yet clean efficient =- very beautifully decorated Only suggestion would be to increase wireless signal strength
This gorgeous boutique property in Cape Town's CBD provides everything a traveler would want while visiting CT - perfect location, amazing rooms and service that is above and beyond! The staff here is amazing. The airline lost my luggage and they went out of their way to locate it and when it arrived water-logged, arranged for cleaning. They anticipated my every need, often before I did. This is not only a stand-out hotel in Cape Town, it is one of the best in the world!
Staff could not have been more friendly and helpful the whole time we were there. Very convenient with several restaurants in the courtyard adjacent.
Amazing boutique hotel, great central location, friendly staff and tasty breakfast.
Staff are efficient and friendly, go out of their way to ensure you have a great stay. Outstanding in quality and service. No complaints or issues.
Interior decor of the hotel and the room was very special, and courtyard restaurant is fantastic and has a great romantic atmosphere. The rooftop has a nice jaccuzzi. The location is great, easy access to table mountain from there. Breakfast was very good. The only downside was that the hotel was on a busy road and so we could hear the cars going past at night especially at the weekend.
The welcoming atmosphere is wonderful. The staff are very helpful and the location, close to a number of very good restaurants and within walking distance of the city centre attractions, makes this hotel an excellent choice.
Stephanie - the check-in / front desk staff was very helpful in offering advice on activities to do, how to do it cheaply and the best means of getting around Cape Town. The rest of staff were also very helpful and friendly. The free breakfast was excellent quality and tasty. Location: close to the yellow bus stop on the hop on hop off tour which made it easy to get around Cape Town.
Riktigt serviceminded personal i receptionen, hjälpte till med allt och gav råd. Rummen snyggt designade och ändamålsenliga. Barerna suveränt snyggt designade Frukosten var för dyr för det man fick, restaurangpersonalen var över huvud taget lite strulig, glömde beställningar och missuppfattade. Maten var dock god.
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
nothing, very poor, dirty drown water coming from the bath taps, sink and shower, the dish washer would only work with the cold water and did not clean anything. This is not the standard expected for a 4 star hotel and the cost paid per day should be to a lot higher standard of cleanliness, food menu selection, limited fresh fruit with the morning breakfast so if you are not first then you get nothing. Only the second day did we get one small bottle of water and and then nothing.
The room was very comfortable and well kept. The staff were outstanding: professional, very helpful, kind, and welcoming. I would come back just because of the staff. The breakfast was also wonderful. I was very frustrated with only getting 50MB of internet/day without paying more. I was unable to keep up with my business responsiblities because I kept running out of internet every day. I would have to leave the hotel and find some other place to complete my work.
The welcome. The friendliness of the staff. Their prompt attention to anything needed. The location right between the town and the waterfront was excellent - and yet still reasonably quiet. Having a balcony meant you could sit out in the sunshine. The fresh coffee provided each day in my kitchen! Having a small apartment in a hotel provided the best of both worlds. The sofa & chair in my room where a bit hard to sit on for long - but then I wasn't in for long periods so it wasn't a problem for me. Would have been useful to have a microwave oven as well.
Relaxing atmosphere. Security in building. Adequate self catering apparatus. Beautiful spacious apartment. Friendly staff at reception, dining room and rooms. Air conditioner in bedroom not working and was not fixed even after it was reported.
The room was absolutely wonderful. The upgrade I was given guarantees that I will stay again next time in Cape Town. The staff was so knowledgeable and friendly. The location cannot be beat. The parking is very difficult to find the first time. I must have circled around the block 5 times before finding it.
Large size rooms The pillows
spacious rooms, good breakfast, free parking, free internet, modern interior
Large room with nice decoration. Good breakfast.
Friendly, helpful staff, Spacious apartments with adequare furnishings.
Size of room and facilities available. Location Inability to have an earlier check-in.
having breakfast watching tv and shopping
great location within a ten minute walk to to the waterfront with many great restaurants. Rooms were smaller than expected, but adequate. Internet service was slow and some time "hit and miss". Food service at the pool side bar and restaurant were either very good or very bad depending on the service person attending to your requests. A shout out goes to Darron, wait person who was the best.
The people there were great enjoyed every bit of my stay
very central location in a decent clean hotel at a fantastic price.
The situation of the hotel was very convenient as we were booked to travel to Johannesburg on the Shosholoza Meyl Premiere Class Train the next day. We needed to deliver our vehicle to the station very early in the morning.
This hotel is not up to the general standard of most hotels in Cape Town. Service was very poor, the amenities did not work, the parking system for vehicles is highly problematic and essentially the hotel needs a major overhaul. The toliet was not working, The staff werfe rudhe
The staff where nice
Staff very helpfull and pleasant. Rooms a little more ventilated.
Staff were extremely friendly from the gentleman who greeted me at the front door to the desk clerks. The room was comfortable. Great location right on the square, walking distance to hop on/off tour bus and other locations, restaurant was fantastic and great value. looks like some renovations have been done but carpets in room were dingy and stained. Signage out front says "and" (if I recall correctly) and no where does "three cities" appear so we were unsure if it was our hotel until we asked- made it difficult for drivers to find
The restuarant Had to move rooms as what we booked was not wat we get. The price of a double is the same as single room cannot believe it
It was comfortable, well run and excellent location
Yes, the toilets were dirty and the sheets as well. Very disgusting, wouldnt recommend to stay here.
Great facilities, central location, very friendly staff. A Lots of beggars outside after dark, kind of a sketchy area, but OK if you are in a group.
The location was excellent - right on the square next to the bustling market and just around the corner from the busy Long Street.
Location is excellent, staff were excellent, friendly and helpful My room was on the 4th floor and next to a staff room of some kind that was very noisey
The staff was wonderful. Cost was great. Location fantastic. Good breakfast options and transport options as well. Wifi here was terrible, though I found that to be true throughout South Africa. Also, the pub downstairs that offers room service....bad food options. Undercooked. Not enough. That was a bummer.
We had a lovely stay and a super breakfast - we will visit again.
great location and nice large room loved having breakfast included each morning and shopping right outside of door within walking distance and great concierge for planning excursions reservaton was made for 6 days per hotel staff and not 5 days per booking .com but staff took care of it
Excellent location, friendly staff who went out of their way to help. For the price I paid, brilliant
very close to city center and main sites. velue for money. very basic... the air condition makes loud noise.