Nothing positive I can say Staff was rude. Wasn't greeted with a smile. They say it has shuttle service but when we asked They say taxi outside. I would not recommend this hotel. And it is NOT a 4 Star hotel. I would give it a 2 1/2 star. VERY DISAPPOINTED!!
The hotel is one of the best we've stayed in. The famous Thai hospitality and service are unsurpassed. Food outlets were great with many varieties. Lots of sports activities to do and a great golf course nearby-The Blue Canyon. Tourist attractions around Phuket are plenty, so there is not a free moment if you are adventurous.
Vid vår ankomst var rummet ej klart. Hotellet erbjöd annat boende första natten 2 km ifrån. Ett rum med låg klass. Hotellet ombesörjde transporter. Trafikbuller. Väldigt högt Ac-buller i rummet. Feldebitering från minibarens innehåll. mycket svårt att få ordnat upp med personalen.
När vi väl kom in till vårt rum blev det bra, Språksvårigheter, dåliga på engelska, servicen i övrigt hyffsad.Men de kanske kunde var mer glada.....sen alla trappor, bedrövligt för barn familjer med barnvagnar....
Poolområdet var jättefint och mysigt. Rummen helt ok. Personalen var inte trevlig som Thailändare brukar vara. Väldigt tråkiga och inte serviceminded, det tog ned hela intrycket. Maten på hotellet var inte så god.
Frukosten jättebra, städningen likaså, vårt rum var bra. Det övre poolområdet var "bortglömt". Ingen som skötte om området, saknades poolmeny, allmän skötsel, och askkoppar för rökare.
Nära till både kata "centrum" och till den fina kata noi stranden Säkerheten
Storleken på rummen och terassen/balkongen. Städningen var superbra. Havsutsikten från den egna terassen/balkongen. Frukosten. Poolområdet. Flera ur receptionspersonalen var mkt dåliga på engelska, svårt att kommunicera med dem. Vår förbeställda transfer från airport till hotell fungerade inte - de hade glömt beställa. Vi fick ingen kompensation för en timmes väntan på flygplatsen.
Otroligt trevlig och generös personal. Fantastisk poolanläggning. Vårat rum var avgränsat med ett annat rum med endast en väldigt lyhörd dörr. Inte alls trevligt på nätterna. Vi fick byta rum mitt i natten vilket var väldigt vänligt av personalen, till ett rum utan en sådan dörr mellan rummen.
Great rooms as well as a swimming pool, also I liked sauna. Close to the beach. Far from noisy places. the only thing I did not like about this hotel was quet expensive Internet. At the same time you can easily find a hotel with free wi-fi in Phuket.
all staffs are so kind and very nice to guest.especially bell boy. nothing to comment
Room: Nice rooms at poolside, even if not all the installations (water, electricity) are working. Location: Situated a bit far-off in Patong. Service / staff: At check-in, which at our stay was purely technical without a hint of a smile, guests are asked to sign a "declaration of liability" regarding fines for a set of rules (pool use, smoking in public areas etc). After pick-up visit by a Thai colleague, we were on our way to dinner and stopped by a guard informing us that female visitors had to be registered with the reception. At check out, staff informed us as follows "we check if you ve taken any souvenirs from the room with you". As everything was in place, they tried to charge us for "overly used bedsheets".
staff willingness to assist with traveller's needs, such as tour, and the courtesy massage and fruits are much welcomed. No face towels for 2 days for the 2 rooms booked during our 3 nights stay due to overwhelming busy holiday season. This is unacceptable as it is the basic of hotel service to provide adequate clean towels. Staff were inflexible and would not cater for breakfast packs when asked on the day even there was ample time to do so. They knew the day before when we settled our accounts that we have arranged to leave before 630am the next day.
the staff were very polite and helpful, the facilities were superb, large room with a very nice sitting area. the beds were really hard, i had to sleep in the seating area. the distance to the bangla rd. you have to take a taxi or a motorcycle.
Fabulous hotel. Staff were wonderfully helpful and always cheerful. We stayed in the pool access room and it was worth the extra money. Room service and restaurant prices were reasonable. Great location in Patong but away from the crowds - easy enough to walk into Patong or get a cheap tuk tuk or taxi ride into town. Fantastic pool. Pool was beautiful but could do with a better clean as there was some mould on the steps from our balcony into the pool.
The room and the pool No shave kit no hair dryer no toothcleaning kit no cd reader , air condition system no easy to use
I am grateful we were granted a 2 hours late check out Upon checking out we were requested to wait until the room was "checked" to make sure nothing was missing. That was quite offensive in a 4 star Hotel
En underbar känsla av gedigen lyx. Fantastisk utsikt. Genuint genomförda inredningsdetaljer. Högsta betyg. Vi kommer definitivt att återvända. De större husen har en fantastisk utsikt, de mindre husen har ingen utsikt. Personalen har ibland dåliga kunskaper i engelska, precis som på alla andra ställen på Phuket. Restaurangen var ibland litet långsam.
Bra rum. Var var gymet?
Fräsch, nybyggt hotell med utmärkt service. Lugnt hotell, perfekt för par eller ensamma resenärer som önskar lugn men nära till resturanger och shopping. Lugn runt poolen. Ett hotell utmärkt för avkoppling. Nej, inte illa, kanske kunde frukostutbudet varit lite störra, speciellt som man som jag som bodde där 14 nätter.
Allt! Fantastiska stora, rymliga, moderna och snygga rum, alla mot poolen. Absolut inte!
Lugnt hotell där man inte vill ha barnfamiljer som gäster. Fräscha rum med stora sängar. Trist frukost med mycket spring mellan borden. Konstig planlösning av badrummet,
Ett fantastiskt fint hotell med god service .personalen mycket hjalpsam och trevlig. Underbart poolomrade.Frukosten mycket bra Kanske att inte ha matskedarna framme vid frukostbuffen sa att faglarna kunde ata pa dem
The staff was incredible. They made us feel right at home especially Nim. I loved the tours they offered very inexpensive, fun and our guide was knowledge, friendly and easy to talk to. They offer a shuttle service to different destinations to surrounding beaches. the food was delicious. It was a great experience would do it again!
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
the chikingout is not fliksabul
3 big swimming pools all around the resort, so each one is not very busy...
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
Convenience Reception desk staff service
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Staff very friendly, huge room and bath, very clean good value
privacy cost of food & drink
Personalen, maten, designen, utsikten, skybaren. Allt i toppklass! En hotellupplevelse att verkligen längta tillbaka till! Bokade först 6 nätter, men det blev 13 till slut! Nej!
massag badkaret på terassen, utsikten mot havet, härligt stort rum lite dålig service,
En härlig känsla at bo på detta designhotel, god mat, fantastisk personal och skön stämning. Saknade möjlighet till bra strand i närheten av hotellet.
Location was good. The front desk staff is the worst I've ever experienced in all of Thailand. I would move to a different hotel but I already paid for my stay and they refused to offer any refund. There has been no Wifi in entire hotel for 4 days and I've complained to front desk as well as many other guests who all complain of no internet but front desk staff tell all customer that internet is working when they know it is not!! I had hotel engineer come to my room to try and fix the problem, and talk to three other hotel guests on my floor who are also without internet, the front desk tell them the internet is working when they know it is not, they just LIE to hotel guest's face for 4 days now. The engineer test the routers in my building and he tell me two routers are not working. It was obvious the two routers needed to be replaced but engineer told me hotel manager refused to buy new router despite knowing the problem of numerous hotel guests complaining about no internet access! All the while, the hotel staff has had internet access for the last 4 days as I've seen them use computers in the lobby. If internet access is important or staff/management telling the truth, I would NEVER recommend this hotel to anyone. The staff & manager (Anutsara Yoyyangthong) of this hotel are nothing but LIARS!
How close it was to everything Bed was rock hard but other hotels in Thailand at this price point had the same rock hard beds.
really clean friendly and safe hotel, excellent staff, booked one night but went back after dive trip and stayed 4 more the pool at the top is little more than a plunge pool, some of the design items like the goldfish in a tiny tv is just cruel
The staff was extremely friendly, rooms were very nice, very clean, they have a lot of care with all details. We had a very pleasant stay at The Album Hotel. Location was also very good.
that it was small and personal.Staff are great Hard Bed, tiny pool. (spa size) and no restaraunt
great location, with easy access to nightlife and beach
Superior Room is actually two single matresses on a raised floor / basic room - this was a little misleading from the booking details.....
Best confort relation ship with price and excelent service no
The room is clean, the staff has been friendly, they upgraded my room at zero cost :) the staff guided me on the places of interest, is a cosy stay @ phuket :) location wise is good too, not too far from jungceylon yet is not near to the bustling streets at bangla road :)
Good design very nice boutique hotel.Breakfast was nice. Very close Patong beach and bars. ( we did not like Patong area but if you like you can stay) Patong area was really bad. Lots of bars, noisy, etc...
We stayed 10 days, if you want a clean and secure place go for it. Also the management will look after you day and night. So much better that big hotel outside patong, a real coffee and breakfast , a perfect room with plasma and comfortable.......i love the album and the staff thanks again No complaints I will come back I promise
all staff are very attentive and tried to support at any requests