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The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort. Some of the furnishing appears to be worn out.
The good bay, convenient site. A high level of service. The restaurant looks level below hotel, is disproportionately expensive.
The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts. The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.
Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination
There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone. So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.
verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.
The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious. Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.
Hotellet har en mycket fin strand som gör hela vistelsen. Fantastiskt läge. Välj Junior Suits! Hotellet är mer 4 än 5 stjärnor. Frukostarna är ej ngt speciellt mer likt ett 3-4 stjärnigt hotell.
Bra läge, fint och rent, bra service. Mat under lunch tiden var lite dålig.
Allt helt fantastiskt hotel det absolut det bästa jag upplevt. Absolut inget
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Convenience Reception desk staff service
3 big swimming pools all around the resort, so each one is not very busy...
Staff very friendly, huge room and bath, very clean good value
the chikingout is not fliksabul
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
privacy cost of food & drink
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
Probably the beach view, gardens and pools. Poor cleanliness of room (antz all through the villa, mold all over the bathroom tiles and sand in our bed sheets?), lack of staff assistance (tried to stick us into a 'sea-view' bungalow until my finance told the manager where to go- the only view we had at that stage was the back of another villa. 20 minutes later another villa became available...) and paying for internet useage. The Vibe of the resort is very poor and do not drink the milk (we watched staff stand around and talk, allowing the cats to lap milk from the outside tables saucers).
nothing everything. what a dump. i had to move to another hotel for 3 days just to salvage the trip
The staff at the bar and resturants Seaview room was advertised as being on the beach. It was not. I had a view of the back wall of the bungalow in front of mine. Reception staff couldn't care less.
Please write at least 15 words Me and husband already asked the hotel to arrange a airport transfer on our arrival.we havr made the payment few days before the traveling date.we have provided our ETA as well.the booking code : booking ID#170507258.however,the airport representative didn't turn up.we even called him but after waited for an hour he still not there.luckily one guy help us there and volunteer to send us to the hotel with no charge.
closeness to beach, natural setting, away from the madness. Very friendly staff Mattress hard, pillows too hard and to big. They did try and fix but we only got 1 pillow that was comfotable
The rooms and the amenities were amazing. The staff is extremly helpful and friendly. We are already planning to stay there again when we go back. Stayed in a beach front cottage. Next time we want to stay in the pool access rooms where you can step out of your room straight into the pool. Power went out momentarily a few times one night and the beds are on thr stiff side. Other than that the place is great!
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
Friendly stuff, pool
it was modern and close to the night live it was still new and well looked after, modern and really neat
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!