Plus: Across the street from the docks on historic Creek st. Since this is a historic hotel don't expect a 4 or 5 star place but an historic hotel in a historic area of town with friendly helpful staff...
Minus: Since our room (#4) was facing the street it was a bit noisy. They provide ear plugs though. No elevator, so if climbing steep stairs is a problem book elsewhere.
Plus: This WONDERFUL hotel was remenience of a Bed&Breakfast. Was very elegant and wonderfully furnished with old antiquities including a rotary phone!!! How quaint and enjoyable. Very accommodating ...
Minus: Steps to second floor are STEEP but manageable. Not ADA complaint however as there is no elevator.
Minus: The rooms were not air conditioned, so window had to stay open all day and night to cool the room to my sleeping temperature.
Plus: the view
Minus: dbl bed not twin or queen
Plus: Desk off the back over looking Ketchikan Creek. Jose the hospitality manager went above and beyond in making our stay enjoyable. He took us to the processing plant to get our salmon on the ...
Minus: I really can't think of anything. We just loved the place
Plus: The room was large, with a good bed and was nicely furnished. The location is great, being right on Creek Street.
Minus: We couldn't contact reception at the hotel after we arrived at the marine ferry terminal because there was no-one there, as the person on reception is also the shuttle bus driver and she was out ...
Plus: Perfectly located inn overlooking the water. Great views from most rooms.
Minus: New building addition and rooms look great. Request these if you are seeking modern accommodations. They are wonderful.
Plus: GREAT AMBIENCE AND FRIENDLY STAFF
Minus: PARKING WAS ALMOST NON EXISTENT. TOOK A LOT OUT OF OUR STAY.
Plus: We liked the decor and the quaintness.
Minus: The STEEP stairs.
Plus: We had a washer and dryer! Pleasantly surprised!
Plus: Most of the staff most helpful and let us use their computer as the wifi and the guest computer was not operating all of the time. The gal that picked us up at the dock and the return ride was most friendly.
Minus: Carpet in room was never vacuumed. Guest computer was either not working or was extremely slow.
Plus: We stayed at the Star Room which was a separate loft away from the main hotel. This was GREAT- away from the road and in the heart of Creek Street. It was very clean and comfortable. It was a warm day but they had a fan to circulate the air...which was enough. We could look out our window and see the bridge going across the creek. It was very spacious and even had a whirlpool tub.
Minus: I can't think of anything we really didn't like.
Plus: Restaurant was pretty good. Service was excellent.
Minus: Housekeeping was terrible. Do they know what a checklist is? Often the were no glasss or cups. Had to ask for tp. Ice bucket was never taken care of. Could go on. Front desk did not know their ...
Minus: Poor service in restaurant
Plus: The view was spectacular from our room. Restaurant food was delicious, too!
Minus: The fish at dinner, it was dry and stringy
Plus: Great location, nice view, great food.
Minus: The restaurant takes too much time
Plus: It's a nice place but they are letting things go. Needs new furniture
Minus: Sat in one of the chairs and it was broken
Plus: Pillows were stiff and water pressure was terrible they need new nozzles
Minus: Showering the nozzles were terrible
Minus: The pig nachos they were horrible. Worst thing i paid for.
Plus: Comfortable and great restaurant food and service.
Plus: Room spacious with good view. Waking up to sound of Eagles.
Minus: Tram was broken.
Plus: Location. It is on top of a hill and is quiet. The shuttle drivers were helpful. The front desk was helpful. There is a nice restaurant.
Minus: Unfortunately, the tram to access the town hasn't worked in almost two years! It is a lot of money to spend for a room. There was hair on the bathroom floor, the tub didn't drain very well. I felt like I was paying a 5 star price for a 2 star quality hotel room. There are a lot of snooty customers who go there. The restaurant staff seemed overwhelmed for the type of product they were trying to put out.
Plus: Friendly staff, spectacular views
Minus: the tram was out of order which required a big uphill hike to get to and from downtown Ketchikan. This negates the excellent location. the tram had been out since September, with no mention on websites. Rooms are minimally furnished, TV and ice machines either didn't work or were problematic. Cleaniliness only adequate.
Plus: They got it right ! The shower was spacious with great water pressure, the bed was soft, the view from room 115 out onto Tongass straights was GREAT, and the room was relatively spacious. Also, the ...
Minus: The shuttle service was only available to/from the airport. Since this hotel is located about 2 miles north of downtown Ketchikan, it would be nice to be able to use a hotel to/from town ...
Plus: View from room was very good, parking was right in front of room, request for view room with no stairs was granted. Room was small but comfortable.
Minus: Breakfast was included in room rate but was almost inedible. Orange juice tasted as if it was canned, eggs and hash browns were barely warm, toast was barely warm and barely toasted. They were out ...
Minus: Hotel should have shuttle that leaves into town each day for convienience
Plus: The b
Minus: F was not very comfortable and the room was very hot! Otherwise all els
Plus: The staff was great, my TV went nuts and they immediately switched me to another room. They were very helpful and both picked me up and dropped me off at the ferry
Minus: Always want a cheaper price
Plus: The comfy bed
Plus: The bed and pillow were comfortable. Bed was new. View was good. I think we got it by mistake because the check in person didn't seem to know where we were supposed to be. Room was quiet.
Minus: Towels were well worn. I wouldn't have given a guest in my home the wash cloth provided. Check out person at the desk was helpful. Breakfast was 'eh'.
Plus: Comfortable beds and friendly staff.
Plus: Great views right outside our room. Great food!! Wonderfully helpful staff!!
Minus: There is nothing I can think of that I didn't like...
Plus: Staff was extremely friendly and helpful. Receptionist had a great sense of humor and provided a lot of information as to where to visit and what to see.
Minus: Bed was small..
Plus: beautiful views of the channel, great service, free breakfast, convenient location, helpful staff, flexible shuttle. Loved it!
Minus: Cruise ships sometimes blocked our view(not hotel problem).
Plus: Fabulous location across from cruise ship berth 3. Would I stay there again? Yes - for location and free parking across the street.
Minus: Old. Horrid beds and pillows are the $6 type from Walmart that were purchased about 20 years ago --- think hard, flat pancakes. My neck is killing me. For the $ they charge, they should really ...
Plus: The location was fabulous in the middle of town
Plus: The room was small but had everything we needed for an overnight stay. We were upgraded to an ocean view room - a very nice surprise! Fun to watch the cruise ships arrive in the morning. The bed was ...
Minus: The bed pillows were horrible, very flat, and stacking them was impossible because of their slippery pillowcases. We slept with our windows open, which was fine for the lovely summer air, but starting...
Plus: The vibe was like stepping into the past. Original!
Plus: friendly, people
Plus: The bed was very comfortable
Minus: The door stuck so bad I thought it was still locked. Water turned cold in middle of shower. No place to hang clothes. No cover plate on light switch, afraid I would be shocked if reaching to turn on...
Plus: The room was small but perfect for us because we only needed comfortable beds to sleep in and a nice clean bathroom to clean up in after our excursions. The mini fridge came in handy too so we didn&#...
Minus: We didn't like that the rooms weren't vacuumed and the bathroom wasn't thoroughly cleaned everyday but we stayed for a week so we could see more of a mess build up.
Plus: Great town centre location. Great restaurant and bar next door
Minus: No breakfast available, but could be bought nearby. The hotel was undergoing redecoration but there were ladders and paint pots left around that gave a poor impression.
Plus: Staff worked very hard to make us comfortable. Bed was very comfortable and slept well. Close to downtown and walking distance to dock and restaurants. Annabelle restaurant next door.
Minus: There is no elevator so you have to lug your bags up three flights of stairs. We had a hotel worker take our bags up but when we left no one was available to help us get them down. Rooms facing water ...
Plus: Good location on waterfront
Minus: Staff was unfriendly, and downright rude. would not go back
Plus: The woman at the front desk was very helpful and friendly. I wish I could remember her name :( She was an ex-marine. The hotel's location was perfect. Great eating places nearby.
Minus: There was No elevator! Lugging bags up three floors not okay. Thank goodness my husband was with me. He got a work out!
Minus: Booked my stay thru priceline.com. Was charged by the hotel
on top of what I paid thru the online service. Staff member I talked with to try an fix was very rude. Same staff member was very rude while checking into hotel.
Plus: The clerk was rude and very unprofessional. Cussed my husband. Only stayed 4hrs then left
Minus: Will never stay again
Minus: Elevator not working according to the staff it's been over a year since it last worked. Ice machine doesn't work and they only had one. Clerk said she didn't remember when it last worked. Send in the inspector's this hotel should be condemned.
Plus: I liked the staff. They were apologetic and tried to correct inefficiencies. They were courteous.
Minus: The price for a room there should be a hot tub or exercise room in the hotel. When we arrived the room wasn't ready, elevator out or order. When we finally got in the room it wasn't finished, bed unmade garbage still in room coffee pot and carpet dirty.
Minus: Elevator does not work. And we were on the fourth floor. No wifi as promised
Plus: Great location on the water! I am watching birds, wales, fishing boats and float planes from my window. The mall with retail stores, banking, Safeway and Starbucks is across the parking lot. The Hotel is well maintained by a helpful and friendly staff.
Plus: Chest freezers and laundry were great amenities.
Minus: The hotel looks really seedy and when we checked in the front desk person warned us not to prop the doors open to take a smoke (we are not smokers) or suspicious people might try to enter. He also said he had never checked anyone in before who had a reservation. But, contrary to this first impression, the hotel was fine, we didn't feel unsafe, and our room was clean.