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We stayed at the Star Room which was a separate loft away from the main hotel. This was GREAT- away from the road and in the heart of Creek Street. It was very clean and comfortable. It was a warm day but they had a fan to circulate the air...which was enough. We could look out our window and see the bridge going across the creek. It was very spacious and even had a whirlpool tub. I can't think of anything we really didn't like.
Great service and location. Felt comfortable and was connected to a great bar and grill. We read a few negative reviews and questioned our decision but we were so pleased with The Gilmore. The hotel is historic and this is what gives it charm. It's exactly what visitors who are going to a rustic getaway like Ketchikan should expect. They also offered free taxi rides to the airport shuttle and nearby attractions. Can't beat the price, either!
Great location, friendly staff The room was pretty bad, actually. Badly in need of a remodel.
Good location on waterfront Staff was unfriendly, and downright rude. would not go back
The location across the street from the ferry terminal is great If you will be boarding a ferry of the Alaska Marine Highway. And the hotel shuttle is available for trips downtown. I was at the hotel on a rare hot day, and there is no air conditioning system or cross flow of air, though each room did have its own electric fan.
I liked the staff. They were apologetic and tried to correct inefficiencies. They were courteous. The price for a room there should be a hot tub or exercise room in the hotel. When we arrived the room wasn't ready, elevator out or order. When we finally got in the room it wasn't finished, bed unmade garbage still in room coffee pot and carpet dirty.
Elevator does not work. And we were on the fourth floor. No wifi as promised
Nothing Elevator not working according to the staff it's been over a year since it last worked. Ice machine doesn't work and they only had one. Clerk said she didn't remember when it last worked. Send in the inspector's this hotel should be condemned.
Great location on the water! I am watching birds, wales, fishing boats and float planes from my window. The mall with retail stores, banking, Safeway and Starbucks is across the parking lot. The Hotel is well maintained by a helpful and friendly staff.
The clerk was rude and very unprofessional. Cussed my husband. Only stayed 4hrs then left Will never stay again