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The pleasant surrounds,friendly staff and excellent meals.
Beautiful hotel with world class food served in their restaurant. The restuarant service was nice by the juniour staff and condescending by the the maitre de' on both occasions we visited. We left the hotel 2 days before we wanted to leave due to the poor bathroom cleanliness (not cleaned in 4 days even after a compliant on the third day) and our dining room poor service. When we left, the check out person in charge had the decency to reduce our accomodation account.
Arriving after a long journey the friendly welcoming of the staff along with the ambiance of the grounds and overall comfort of our room made our stay a real joy.
The "Club Room" in the gardens was a pleasant surprise. It was very nicely decorated and quiet. The bed was very comfortable. I saw one of the larger, family rooms and – in comparison to my room – it looked and felt rather "tired"!
Early arrival, no problem with early access to room. Casual visitors seemde to park outside our room all evening (room #2)
Staff were so friendly and very attentive, went out of their way to assist when required. Location is great and the pool area is a real draw card compared to other accommodation in knx. I stayed the second two nights in Room 45 - bathroom was a little tired looking and I had to ask for a hairdryer, which was no problem, just leant towards it being in need of a revamp.
nice relaxing pool / bar area, clean / comfortable room
We had just driven from Derby so were very tired upon arrival. The reception staff were efficient and friendly and got us to our room in the shortest space of time. We also ordered room service, which was delieverd hot and in minimal time. It tasted fantastic too! Not one!
Restaurant was good and the pool was also very welcome. Needed a great deal of maintenance and the garden was a disgrace.
Friendly staff, great swimming pool facility. I think the air conditions are set too low, room was quite warm at night.