Det var fräscha rum. Väl fungerande AC. Nära centrum och strand. Lätt att hitta dit. Vi var aldrig vid poolområdet men det var jättefint där. Väldigt barnvänligt. Alla hade barnen med sig hela kvällarna och det var olika evenemang, även för dom. Internet fungerade inte alltid så bra. Frukosten var trist och saknade färska grönsaker.
Trevlig stämning, trevlig personal. Snyggt rum och vi hade en mycket duktig städerska. I hotellets regler sägs att man inte skall ha shorts till middagen. Trots detta var det några gäster som gick i shorts till middagen och ingen från personalen påpekade detta. Detta kändes ej ok. Vi tyckte också att ,maten var ganska enahanda. Inga överraskningar eller specialiteter.Det var samma sorts bröd varje dag både morgon och kväll.
Den var jättebra... Att mina barn inte fick vistas i spa avdelningen + att det stod att det skulle finnas barnpassning, men det fanns inte utan det var bara om det skulle vara några aktiviteter så kunde en i från baren aktivera, men det var ju inte så som vi trodde så spat var ju inte kul att göra 1 och 1, speciellt inte när man fick betala 18€ för det.
Gillade rummet, utsikten och poolområdet. Sängarna var för hårda, matsalen var opersonlig.
Trevluigt hotell med relativt stora rum. Utsikt från de flesta rum o balkong. Ca 600 m till fin strand promenad o strand. Pool, ej uppvärmd denna tid.
The view from the balcony The room was noisy from guests arriving back at 4am , the walls were thin and our room was next to the lift which made a lot of noise. The rooms were cold as we were not given the remote for the heating system. Breakfast was poor and cleared away promptly at 10am.
Amazing. Right in front of the beach. Our room have a huge see sight balcony whit sunbeds. We can swim in the see and get tan in the balcony. (Wicth is a great becouse theres no room for one more towel in the sand). Really amazing
We had rooms with the sea views - they are stunning. The Rooms are basic but comfortable and clean and fantastically situated for a night out in the old town but I can not comment enough about the stunning views. It was great to fall a sleep listening to the sea breaking on the beach. N/a
Location There is no heating in the rooms only air-con and the locks on the doors are just a small lock with a key, doors themselves are very thin.
Location and price Difficulty parking nearby
only the location. Everything.
the location is the only plus point of this hotel, the price seemed fair when we booked it but looking around when we arrived at the resort there are better deals to be had. the decor of the hotel can only be described as disgusting, what they are trying to acheive i cant begin to imagine. it's as if some school children have been let loose on a project. the noise is also a problem, we were woken at 4am everynight by people returning from a night out, not english i must add, shouting was common but nothing seemed to be done about it.
Only the location. The room we stayed in was grubby & dingy. The decoration was supposed to be artistic but it was definately not. The room we stayed in had 2 Different sized double beds, was very small & was very scruffy.
Very close to old town. Big spacious room. Very basic room. Only one tiny lift. Rooms not sound proofed.
staff were v helpfull but hotel was a bit of somthing eles the paint work was so bad
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
it wasnt a 4 star hotel very basic
Spacious and clean
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
very good freindly and time
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
Location, Friendly understanding staff
The hotel, the food, and the facilities were all excellent
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
Great location - pleasant enough hotel - perfect for a short break
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The sea view and the location. The buffet food. Quite poor in quality.
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
we have stayed here several times now and have never been dissapointed by this hotel
The views and location. No coffee available during the lunch/dinner.
Just in the center of the town and staff was available 24 hours per day
we live in spain,but we always like to get to benidorm for short breaks ,we have tried quite a few hotels but this has been the most enjoyable
the cleanliness of the hotel overall and the friendlyness and helpfullness of staff at reception was excllent a little bit noisy at night time
the hotel and staff were really friendly although most didnt speak english. the hotel is right in the centre of the old town and was perfect.
A nice and clean hostal with basic facilties with a manager who could,nt of been more helpful.
Good position and access to beach Parking problems
close to beach close to football stadium very basic but very clean and friendly staff
very nice helpful staff, lovely location ideal for the beach old town and shopping, very clean nothing really
location is perfect, the staff very friendly, the room was excellent value for money and clean
we like the la santa faz it was very clean and the staff were very good we would go there again and its not far from the beach it was all ok
bra buffe olika alternativ varje dag kul på kvällarn musik o dans kunde varit varje kväll ingen musik när man låg vid poolen
stora rum, bra aircondition, stora badrum, mycket bra mat - buffe frukost, lunch, middag, nära till stranden och centrum Sängarna var för hårda, lite obekväma.
The Hotel is placed perfectly, the rooms were lovely. Heating was a bonus for time of year. (March) The pool area is in need of refurbishment, all the sunbeds we tried were broken so we could not sit at the pool. This really lets the hotel down in a big way.
the hotel is in an excellent postion it was exceptionally clean warm and comfortable nothing to not like
the hotel was very clean, all the staff were kind, and the location was fantastic
location was excellant food could be improved as it is very continental this I don't mind but there was too many cakes at breakfast
Spaciuos suite well furnished with excellent balcony views Nothing very pleased with whole experience
fitness center + swimming pole no
good Location and the beach and seaside no complaints
food not hot enough
Loved the view and the staff that could speak English.
Location superb, food pretty good, great size rooms and what a view I think it may not be as good as t was a few yers ago, rooms are looking a little dated and cleanliness of rooms, lifts etc has reduced.
Good clean basic accommodation, helpful staff, multi storey parking opposte and close to centre of Benidorm Old Town.
Clean hotel, friendly staff, central location None
Very comfortable , clean tidy, with,helpful & friendly staff, and well located.
staff being friendly a kettle was not available
Good location in the Old Town. The hotel staff I had dealings with at reception couldn't have been more helpful. I would highly recommend this place for people on a budget.
walking round the area, meeting friends nearby, brilliant hotel nothing
Room was clean, service was nice, price was more than reasonable. There was no internet connection, but I knew that before coming and toke it into consideration. However I don't think that setting up an wireless connection in lobby would be much of trouble for the hotel manager.
Brilliant value for money, clean and good airconditioning. Great location as its close to everything
my stay was superb,very central location to beach and fantastic shops. the nightlife was great less than 5 minutes away.antonio on reception always smiling and helpful.pension spotlessly clean,fresh towels every day.great value for money,right in the heart of the old town,fantastic.night porter abel smiling even at 5am.will stay again thanks.11 out of 10 overall for this pension.tapas bar next door delicious. everything was great.
Helpful staff. Could have done with small fridge in room.
Närheten till stan och stranden Ingen vidare mat, dåliga mattider, schabbigare än vad bilderna visade, extremt lyhört.
utomhus poolen var kalt och inomhus poolen fick man betala för. Jag hade min bärbar data med mig för att jobba ett par timmar men nätet fungerade inte, om jag ville använda hotels fick jag betala för det också.
The atmosphere. The price of the drinks.
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
Allt var perfekt avkopplande och hög service. Personalen utmärkt. Vidunderlig utsikt mot Benidorm.
Rummet, servicen och hotellet i stort var suveränt bra. Nej, inte alls.
Allting! Hotellet uppfyllde alla våra förväntningar, och mer därtill. Underbar resort. Bra mat, trevlig professionell personal. Ingenting! Allt var jättebra!
Bäst var läget precis vid vattnet. Alla rum har balkong mot havet. Trevlig personal och lugn atmosfär. Rekommenderas till par, men inte till barnfamiljer.
Balkong som vetter mot havet, bra beläget, nära till allt, rent och fräscht vilket betyder mycket. Att de flesta i personalen inte kunde engelska, vilket ledde till en del missförstånd.
Perfekt läge. Ingen störande biltrafik. Prisvärt. Bra frukost. Något lyhört
Hotellets läge Nej