Kimpton Fitzroy London

Bra läge. Historisk byggnad med attraktiva allmänna utrymmen. Bra dusch med tillräckligt vattentryck.

Trots att mina rumspriser var helt förbetalda, insisterade receptionisten på att sälja mig frukost, som jag inte ville, och att lägga 50 pund per dag på mitt kreditkort, även om jag sade att jag inte skulle använda någon av hotellets restauranger. Svårt att komma in i rummet eftersom ett stort skåp hade placerats direkt innanför dörren, nästan blockera passagen in i och ut ur rummet.

I loved the location- 5 min. walk from the British Museum. Most of the staff were very helpful. The room was quite comfortable and 'roomy'. The bathroom was fine. The elevators, while a bit on the small size, were OK, and with 4 or 5 of them, I was never waiting long. And I understand that they were working with an old building, so I understand the size limitation. The Reception staff were brilliant, as were most staff [see below].

The Doormen, except for the one as I was departing at 18:00 on Thurs., were basically useless. The front door is automatic, but the inner door is manually operated. And quite heavy. At least 4 times during my stay [From Tues. night to Thurs. evening], I had to open it myself. Including the time I arrived from LHR with my 2 bags, admittedly just carry-ons. But the doormen were 'busy' taking photos of people in front of the Christmas trees. And didn't bother to tell me where the Reception was, so I went forward, into a restaurant, where the kind lady working there, redirected me. But basically it was a great stay.

We found that the location and facilities in the hotel were very good. In particular we found the staff pleasant, helpful and professional. We would certainly consider staying in this hotel again in the near future.

Nothing to note.

Arrived at 3:45pm, room not ready on arrival, offered complementary tea and coffee on arrival which took over half an hour to arrive. Was told reception staff would come and find us when room was ready which they did not do. Asked reception staff when room would be available only to be advised it already was, nobody had told us. It best first impression after travelling for a few hours to get there!