Montcalm Royal London House-City of London

Location, facilities, reception upon arrival, ease of check-in/exit, Long Arm bar.

Unknown to us we were allocated a disabled room. For the majority of the features in the room that was fine; bed, drink facilities, wardrobes, etc. However the proximity of the sink to the toilet was arranged for ease of movement for disabled guests, whereas for a tall person like myself it did make it difficult to manoeuvre in & out of (I appreciate the irony of an able bodied person passing comment on being able to move around). Also, the mirrors and shelves were positioned low. As I was only in the room for a single night (essentially to sleep) it didn't really present too much of an inconvenience or warrant a request for a change of room.

All amazing - the attention to detail 2nd to none. Really great location amazing for in and out of the big shops, can walk or tube - Amazing place for breakfast yards around the corner (Ozzy Place) Roof top was super. The room was lovely - petals on bed wine on check in (Special anniversary) we loved it - we will be back (SOON !)

Lights are all controlled by a panel - this didn't work on the 2nd night. Was rectified at check out - Small details !

The staff went above and beyond for us. It was our anniversary and my partners birthday and we had an incredible time. They spoiled us.

The staff seemed a bit clueless at times but it pailed in comparison to the experience, which was top notch.

Birthday celebrations

The staff were very friendly and helpful. Everything was very clean. Nothing was to much trouble .

It was odd that we played bar game on the fri evening and my husband was given the sliders no problem, but when our guest (who was staying in the hotel too) went to play on the sat night he was asked to leave a £10 deposit .