Park Plaza London Riverbank

The location and breakfast and staff at breakfast

The bathroom drainage had an awful smell, there were no bathrobes. My Radisson reward points from my stay have still not been recorded and it has been a week since my visit . I stayed at Park Plaza in Waterloo in October and it was 100 all round. The Park Plaza London riverbank pales in comparison . They asked me to opt for 2 days of not having our room cleaned and we had to complain as it wasn't being cleaned at ALL . The points vouchers we received , only 1 was recorded on the rewards . And again i still have not received my points from this stay .

Nothing. I cannot say anything good. Really disgusting. Don't recommend this hotel at all. I will never come back. Im not used to that treat.

Staff was so rude and unkind in the treat. There was an evacuation alarm early in the morning and no one from the hotel help me though I am disable. I was alone in the room when they have a sign in the room door saying wait for a member of the hotel. While we were having the breakfast the staff was doing the cleaning in the table next to us with the vacuum cleaner. The heat doesn't work in the bathroom in December

Location

Remains of last occupant in bathroom. Only one bath robe and one large towel for two people. Air conditioning in bathroom could not be switched off. It did go off automatically at midnight but we wanted an early peaceful night.