The Grosvenor Hotel

The room was nice

The lifts were broken, so it took ages to get up or down. For some reason the service lift was broken too, so the housekeeping staff and room service trolleys all went in one lift with the guests. Nightmare. The place was full of builders drilling. It's an old hotel - I was worried the last lift was going to break down. I specifically wrote to the GM to ask for my guests to be able to check in at 11.30am after a night flight from Detroit - this was ignored. They couldn't check in until 1pm despite the guests before had left early because nobody informed housekeeping to prioritise these 2 rooms, even though I had written well in advance. At over £200 a night, there is plenty of choice. The problem with London in December, all the hotels are busy and standards slip as profiteering takes over. I doubt we will use this hotel again.

Didn't have breakfast or eat in the hotel.

This was our second visit to the hotel. We had stayed in December previously also. On this occasion we found that whilst the hotel is beautiful and very clean unfortunately it was freezing cold. Also we were in room 222 which was beside a service lift that was very loud. I had to sleep in my dressing gown to keep warm. We complained on 4 occasions about the noise and the cold but unfortunately, we were offered no room change to another location away from the lift which was clearly and issue. There is obviously an issue with cold in the room as there was a radiator provided in the wardrobe which we had to use but it was of no benefit.

Good breakfast

The lift was out of order and with an 88 year old the stairs proved to be very challenging. We seemed to walk a long way and it was very complicated to find our room.