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Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff is friendly and effecient.
I love everything about this hotel ,great staff great view beautiful hotel
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Very clean, staff was incredibly nice, free water bottles
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Look of hotel Location a bit far from things to do.
The 48$ parking fee is simply outrageous.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
the check in staff was rude
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Nothing I was over billed and nobody return my calls.
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
Overall experience/ patio
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
The staffs were very helpful and the room are very need and comfortable to live in.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
the marathon, the food
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
The hotel and athletic club is perfect for quick business trips and relatively inexpensive last minute bookings. I'm considering joining the club after this stay.
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
It was full of history and beautiful. Great location! The hotel and building itself was wonderful. Free breakfast. Parking is reasonably priced. Definitely going back again. Bed was slightly uncomfortable. TV was awkwardly placed and small.
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
pay for internet access? noisy - next to freeway
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
The hotel is beautiful. The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.
The door to the toilet in 837 creaked
The staff was very accommodating and the location was good. The tub in our bathroom was disgusting, needs to be changed out,
It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history. Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.
Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-) No room service after 11pm. fail.
The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown. The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!
the worst and dirty hotel i have been staying ever .. just awful stay ..
The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy. I had difficulty confirming over the phone two nights before my stay.
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .
The stay was comfortable, the staff was friendly, and the bar was fun.
Nära Metro och livsmedelsaffär Personalen är snobbiga.Dålig information om allt man frågar.Företaget de samarbetar med som hyr bilar är inte ett dugg proffsiga och du kommer att betala mer till slut. Dyr parkering.Rummen är lyhörda och man hör allt! Kolla gärna andra alternativ innan du bokar där..
Our neighbors were fighting and extremely noisy, yet nobody came to take care of the issue.
Super expensive breakfast even if we had a "free" continental one included
Staff were friendly and helpful. Location was good, particularly as you could walk to local restaurants. Swimming pool was tiny. Rooms very small.
I liked everything about my stay at the hotel.
Great location. Walking distance to lots of downtown attractions. Staff was awesome and very accommodating. Rooms are nice but small. No vending and no mini-store (Water, soda, snacks, beer, etc.) Closest store is 3-4 blocks.
Really a great location. Room was nice. Staff was fantastic. Shower and bathroom was awful.
location,and i thought everything was 5 star!!!!
Cleaniness, TV size Location of hair dryer hanging in a pouch on the wall very odd and not correct.Difficult to take out and replace
The rooms are virtually soundproof; very comfortable sleeping environment with European-style bed linens and lots of fluffy towels. The hotel staff isn't up to date on transportation options or what's nearby. They seemed to be confused most of the time.
The staff was very pleasant. It was a lovely hotel and I enjoyed my stay there very much.
the hotel was very nice loved the staying the safe deposit located in the lobby insteed of the room they should have safe in the room
Customer service clean friendly staff and hotel is definitely a 4-star Hilton in bed was very comfortable Did not have a fridge in my room
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
Access to downtown area Parking cost
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star