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The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy. I had difficulty confirming over the phone two nights before my stay.
The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown. The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!
I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .
Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-) No room service after 11pm. fail.
The door to the toilet in 837 creaked
The stay was comfortable, the staff was friendly, and the bar was fun.
It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history. Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.
The hotel is beautiful. The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.
the worst and dirty hotel i have been staying ever .. just awful stay ..
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
The staff was very accommodating and the location was good. The tub in our bathroom was disgusting, needs to be changed out,
Elegant and fashionable hotel. Nice rooms. Breakfast was the same everyday. Not an european style breakfast. Fridge didn't work. Bad room view on a wall. A bit problem with parking.
I really liked how friendly they were and how helpful they were.
The room has multiple sources of soft indirect lighting, including a switch for mood lighting circling the bottom of the bed. So it's very romantic, although maybe a little dim near the entry area. I really liked it. We slept great on the beds and the shower is really strong. It was a very refreshing stay. There was a continental breakfast included but we skipped it to stay in bed. Parking is literally next door, and 18 bucks per 24 hours is better than in a lot of places in downtown LA. My fifth floor room's view was the featureless brick wall of the next building, almost close enough to reach out the window and touch it. Not kidding. Like some kind of urban planning mishap. You get a little sunlight in the morning, like being at the bottom of a well. I was amused, but it might shock others. The AC unit had a temperature control feature, but it seemed to run too long before shutting off. The hallways leading to the rooms are not air conditioned at all, so when it's 100F in LA (like it was when we were there), it's 100F in the hallway. Housekeeping needs to obey the DND hangtag, seriously. -_-;
Location close to convention center and LA Live area. $14 per day service charge
The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive. The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
food at the restaurant no
The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice
Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.
the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!
Stylish and comfortable hotel. Appreciated the continental breakfast everyday. Wish there were more options for breakfast. And wish there was bottled water in the room everyday.
The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
Water wasn't running. Elevator wasn't working.
Billigt, bra läge
En del personal mkt trevlig och tillmötesgående, andra mindre. Läget. Informationen på webbplatsen stämmer mkt illa. Rummen supersmå, i behov av renovering. Fick byta till ngt större men det låg vid en öppen branddörr vilket kändes obehagligt. Det rann vatten från innertaktet ner i badkaret vid ett tillfälle och sista kvällen/morgonen fanns inget kallvatten så det gick varken att spola toan eller duscha om man inte ville skålla sig. Ingen restaurang. Ingen bankomat
Rummets renhet: se ovan. Men fönstren var mycket smutsiga
Nothing I was over billed and nobody return my calls.
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
The staffs were very helpful and the room are very need and comfortable to live in.
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
Overall experience/ patio
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
the marathon, the food
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
The rooms are virtually soundproof; very comfortable sleeping environment with European-style bed linens and lots of fluffy towels. The hotel staff isn't up to date on transportation options or what's nearby. They seemed to be confused most of the time.
location,and i thought everything was 5 star!!!!
the hotel was very nice loved the staying the safe deposit located in the lobby insteed of the room they should have safe in the room
Super expensive breakfast even if we had a "free" continental one included
Our neighbors were fighting and extremely noisy, yet nobody came to take care of the issue.
Great location. Walking distance to lots of downtown attractions. Staff was awesome and very accommodating. Rooms are nice but small. No vending and no mini-store (Water, soda, snacks, beer, etc.) Closest store is 3-4 blocks.
Cleaniness, TV size Location of hair dryer hanging in a pouch on the wall very odd and not correct.Difficult to take out and replace
Customer service clean friendly staff and hotel is definitely a 4-star Hilton in bed was very comfortable Did not have a fridge in my room
The staff was very pleasant. It was a lovely hotel and I enjoyed my stay there very much.
I liked everything about my stay at the hotel.
Really a great location. Room was nice. Staff was fantastic. Shower and bathroom was awful.
Staff were friendly and helpful. Location was good, particularly as you could walk to local restaurants. Swimming pool was tiny. Rooms very small.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
Very clean, staff was incredibly nice, free water bottles
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Excellent location. Very close to Union Station.
The room size is good. Very good behaviour of Daniel & Shane as receptionist. They were very cooperative in all aspect. The area we did not like. Also the breakfast items needs improvement. Juice should have more choice as well as bread varieties should include croissant.
Everything is in place and in time
This hotel is perfect for those traveling by train to LA. Location is perfect with many good places to eat nearby on Olvera Street and Chinatown. And Philippe for breakfast and French dip sandwiches.
The room was very big and nicely done. It had all basic stuffs. The location was very good since just 5 minutes walk to Union station and so can go to Universal studious and Hollywood, kodak theatre etc in 20-30 minutes by Subway Metro. Airport Flyaway bus service from Union station also saved us a lot of money. So location was was very good if you don't have a car and dont want to spend money on CAB. The breakfast was very basic, only bread, butter cornflakes. Should have included atleast egg, sausages etc.the front desk and reception was not courteous. The person did not even smile when we check in and the behaviour was quite rude. However, in the morning another lady in front desk was very helpful and gave good tips for travelling. Overall the behavior from staff was not good.
Good location for my needs on this trip. The staff could know the area better---especially possible local eateries.
Seemed rather pricey for the location and type of hotel. Maybe I'm spoiled by the hotel deals we get in Laughlin.
Good enough to spend couple nights. Very strange WiFi. Not easy to connect second time. Old fashioned rooms. Poor breakfast.
nice large room, friendly and helpful staff location, felt very unsafe and had to get a cab the 4 blocks from union square station at night
It was clean and the staff very helpful. The location close to the train station. The breakfast was nice too. The hotel is a little bit expensive for what ir offers, but is the only one in the area.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
I love everything about this hotel ,great staff great view beautiful hotel
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Staff is friendly and effecient.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star
Access to downtown area Parking cost
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
The 48$ parking fee is simply outrageous.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Look of hotel Location a bit far from things to do.
the check in staff was rude
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Price was decent for a 2-Star hotel. It's good for a crash pad which we used for. Great valet, always attentive. Hallway and small stuffy room.
Probably the cheapest option next to Disney Hall and other Grand Avenue cultural attractions. The hotel is really basic. Don't stay if you like nice amenities or want to use the room for anything but sleeping.
Victor the valet was very friendly and helpful. Other than that the room was tiny and plain but it worked as a place to crash for the night. Surprised that I had to pay for parking. TV stand was broken but made do. Bed needs to be replaced soon. You can tell it's been used a lot.
The hotel is near The Broad, MOCA, Disney Hall, downtown and Little Tokyo. It's comfortable and reasonably priced. The small size of the rooms makes it feel urban and right for a stay in LA. The lobby needs an update.
Close to the courthouse. No place to get food at this hotel.
Nothing They gave us the choice of a room above a club and the front desk person told me "it's going to be loud. You won't sleep." Or a smoking twin room. The twin beds aren't even true twins. They're tiny. The room is so small that only one person can walk to the bathroom, one person must be in a bed in order for the other to walk. I was stunned at how small the room was. They wouldn't cooperate when I told them I had a big audition the next day and my choice was between not sleeping or sleeping in a tiny room and breathing the harsh smoking room air. Instead I paid more for the hilton the same night because it was that bad. Never again.
Hotel would not issue refund even though I had not spent the night not left the room in worse condition than when I had entered. Five minute wait for elevator and no stairs. Hotel situated on top of night club with no sound proofing. Cramped.
The hotel itself is a bit dated and shows signs of age, but it does seem like they're trying to fix things up. Our room was small and the furniture was a bit rinky-dink, but very clean and very inviting despite limited space. We wanted a place to crash after a day of exploring the city and for the price, it suited our needs just fine. The staff we interacted with during our stay was incredibly polite. I've seen a lot of complaints in reviews, but honestly, I feel like this was one of the nicer places I've been for the price. The club below was quite noisy and I could feel the vibration from the fourth floor, but it was tolerable for both me and my 16 year old who can pretty much sleep through anything. You may want to avoid this one if you are a light sleeper.
It's cheap and centrally located. It's a a crash pad. Small stuffy rooms. Windows don't open.
Very basic hotel, but for the area, jt was an economical place to stay. It was clean, staff was friendly, and location was very good. As a grad student traveling for a conference 1/2 mile away, it fit the bill pefectly. It was a very basic hotel (pay for wifi). Few amenities nearby, but for the price, its hard to complain.
Location was excellent FAXed hotel a month before stay to request a quiet, non-smoking room. Was put on third floor but noise and vibration from nightclub below was unreal. Thankfully it all died down at ~ 2am but it made for an unpleasant stay and a poor night's sleep.
i didnt like my stay!i have made a reservation 2months ago.first when i have arrived.they didnt give me the correct room.it was reseved for an other!ervrything was bad.i dont advice people!