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The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Look of hotel Location a bit far from things to do.
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
the check in staff was rude
The 48$ parking fee is simply outrageous.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
The bar and pool are were very nice to enjoy. The rooms were clean and bathrooms recently updated. The beds were small and uncomfortable. Sheets stiff and made me hot. Good pillows though. The rooms have no complimentary water or water to buy.
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
Ample room and nice layout, comfy bed, but pillows were a bit runned-down. Room smelled old upon arrival (put my lavender oil to work quickly)... mold stain on shower wall, shower floor needed replacement, main bathroom light was out, coffee available for two people in the room, but only one creamer packet and stirrer was available, sofa was visibly stained. Furniture looked like it hadn't been polished ever - just lightly dusted bn guests. No free wi-fi. If I didn't experience any of this, I would've given a much better rating but it's hard to get past first impressions. I'm big in attention to details and unfortunately it just wasn't there, and certainly not for $300 per night.
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
pay for internet access? noisy - next to freeway
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
It's cheap and centrally located. It's a a crash pad. Small stuffy rooms. Windows don't open.
Hotel would not issue refund even though I had not spent the night not left the room in worse condition than when I had entered. Five minute wait for elevator and no stairs. Hotel situated on top of night club with no sound proofing. Cramped.
Location was excellent FAXed hotel a month before stay to request a quiet, non-smoking room. Was put on third floor but noise and vibration from nightclub below was unreal. Thankfully it all died down at ~ 2am but it made for an unpleasant stay and a poor night's sleep.
Nothing They gave us the choice of a room above a club and the front desk person told me "it's going to be loud. You won't sleep." Or a smoking twin room. The twin beds aren't even true twins. They're tiny. The room is so small that only one person can walk to the bathroom, one person must be in a bed in order for the other to walk. I was stunned at how small the room was. They wouldn't cooperate when I told them I had a big audition the next day and my choice was between not sleeping or sleeping in a tiny room and breathing the harsh smoking room air. Instead I paid more for the hilton the same night because it was that bad. Never again.
Probably the cheapest option next to Disney Hall and other Grand Avenue cultural attractions. The hotel is really basic. Don't stay if you like nice amenities or want to use the room for anything but sleeping.
i didnt like my stay!i have made a reservation 2months ago.first when i have arrived.they didnt give me the correct room.it was reseved for an other!ervrything was bad.i dont advice people!
Price was decent for a 2-Star hotel. It's good for a crash pad which we used for. Great valet, always attentive. Hallway and small stuffy room.
The hotel is near The Broad, MOCA, Disney Hall, downtown and Little Tokyo. It's comfortable and reasonably priced. The small size of the rooms makes it feel urban and right for a stay in LA. The lobby needs an update.
Victor the valet was very friendly and helpful. Other than that the room was tiny and plain but it worked as a place to crash for the night. Surprised that I had to pay for parking. TV stand was broken but made do. Bed needs to be replaced soon. You can tell it's been used a lot.
The hotel itself is a bit dated and shows signs of age, but it does seem like they're trying to fix things up. Our room was small and the furniture was a bit rinky-dink, but very clean and very inviting despite limited space. We wanted a place to crash after a day of exploring the city and for the price, it suited our needs just fine. The staff we interacted with during our stay was incredibly polite. I've seen a lot of complaints in reviews, but honestly, I feel like this was one of the nicer places I've been for the price. The club below was quite noisy and I could feel the vibration from the fourth floor, but it was tolerable for both me and my 16 year old who can pretty much sleep through anything. You may want to avoid this one if you are a light sleeper.
Close to the courthouse. No place to get food at this hotel.
Very basic hotel, but for the area, jt was an economical place to stay. It was clean, staff was friendly, and location was very good. As a grad student traveling for a conference 1/2 mile away, it fit the bill pefectly. It was a very basic hotel (pay for wifi). Few amenities nearby, but for the price, its hard to complain.